Home Care Provider Owned by Springfield Homecare Services Ltd in East Riding of Yorkshire

7.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Springfield Homecare Services Ltd in East Riding of Yorkshire

Only the locations & reviews in East Riding of Yorkshire for Springfield Homecare Services Ltd are showing below.

View the details of all 8 locations (with 29 reviews) owned by Springfield Homecare Services Ltd

Springfield Homecare Services Ltd Locations in East Riding of Yorkshire (1)

 

1 Home Care Provider owned by Springfield Homecare Services Ltd in East Riding of Yorkshire

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Springfield Healthcare (Hull)

27 Bourne Street, Kingston upon Hull, Hull HU2 8AE 

8.6 6 reviews
"Hello, I am a service user of Springfield Healthcare. Thank you all for the help you provided me with today I had a rough night but the new…"   Read all 6 reviews

Springfield is a care provider you can trust! Rated ‘Good’ by CQC (July 2023), Springfield Healthcare (Hull) are a local provider who are dedicated to delivering the highest-quality care to customers in the comfort of their own home. Their care teams… Read more about Springfield Healthcare (Hull)

  • Care Provided
  • Live in Care
  • Older Person Care

Springfield Homecare Services Ltd Reviews in East Riding of Yorkshire (6)

7.5
Springfield Homecare Services Ltd has a Group Review Score of 7.5 (7.466) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springfield Homecare Services Ltd must have a Review Score.

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Review of

Springfield Healthcare (Hull)

from S T (Niece of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Springfield Healthcare were placed to care for my aunt via the Council. My aunt was a very private and independent lady, managed her own home, garden, cooked etc. She had dementia, so needed prompts to take medication, which is the reason carers were required. However, in November 2024 the carers left
my aunt without medication for a period of 14 days in total, 7 of which the prescription was ready for collection, but no one collected it. This resulted in my aunt becoming extremely confused, this medication should not be stopped abruptly. My aunt was admitted to hospital to be re-stabilised on her medication, after which she was transferred to respite, where she was looked after very well. I submitted a complaint to the Council, and an investigation was carried out. Inevitably the services closed ranks and said there was no case to answer - I disagree. We know the truth and the true facts are that they were negligent. My aunt never recovered from this event.

Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Hull)

We are sorry to hear that you remain dissatisfied with the services offered by Springfield Healthcare, and the response provided following the completion of our internal investigations into the concerns you have raised. We remain committed that the wellbeing and safety of those in our care is our utmost priority and we are dedicated to upholding the highest standards of care. We understand your frustration and disappointment with the care your aunt received, and we appreciate you bringing this matter to our attention.


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Review of

Springfield Healthcare (Hull)

from Terry H (Client) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, I am a service user of Springfield Healthcare. Thank you all for the help you provided me with today I had a rough night but the new manager especially for the care and understanding of the manager and the other girls and ladies. A Big thank you to the ladies. The point of this is the understanding
needs of a client. Well done, thank you again it means a lot to me for the help, although it was tough for me Springfield Healthcare made everything alright in the end.

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Review of

Springfield Healthcare (Hull)

from P T (Client) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the carers are veyr polite and caring and do their job well, they look after my needs very well and everything I need doing they do very well, and they're just good at their job and look after me.

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Review of

Springfield Healthcare (Hull)

from Terry K (Father of Client) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything fine. All's well.

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Review of

Springfield Healthcare (Hull)

from Susan O (Wife of Client) published on 14 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say thank you very much for all the careers who looked after my husband last year. They were excellent and pleasant and helpful. My husband didn’t want carers but got on really with most of them.

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Review of

Springfield Healthcare (Hull)

from Kim W (Wife of Client) published on 30 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care company with a strong and effective management team. They have quickly put together a strong team of carers (both live-in, daily, and waking nights) all trained by their competent nurse assessor and in-house trainer to meet the complex needs of my husband (tracheostomy, PEG and catheter)
something which our previous care company consistently failed to do. Our team of carers are able, conscious and kind - exactly the right qualities we were looking for - especially as my husband is nonverbal.

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Awards / Recognitions (0)

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