Home Care Provider Owned by Springfield Homecare Services Ltd in South Yorkshire

7.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Springfield Homecare Services Ltd in South Yorkshire

Only the locations & reviews in South Yorkshire for Springfield Homecare Services Ltd are showing below.

View the details of all 8 locations (with 29 reviews) owned by Springfield Homecare Services Ltd

Springfield Homecare Services Ltd Locations in South Yorkshire (1)

 

1 Home Care Provider owned by Springfield Homecare Services Ltd in South Yorkshire

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Springfield Healthcare (Sheffield)

First Floor, Universal House, 41 Catley Road, Sheffield S9 5JF 

1.8 2 reviews

Springfield Healthcare (Sheffield) is a trusted provider of high-quality care services with dedicated care teams who are committed to delivering exceptional care that is tailored to your individual needs. Their services range from short-term visits to… Read more about Springfield Healthcare (Sheffield)

Springfield Homecare Services Ltd Reviews in South Yorkshire (2)

7.5
Springfield Homecare Services Ltd has a Group Review Score of 7.5 (7.466) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springfield Homecare Services Ltd must have a Review Score.

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Review of

Springfield Healthcare (Sheffield)

from N W (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty.
They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.

Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Sheffield)

We are sorry to hear that you are dissatisfied with the care your father has received. The issues you've described are unacceptable and we have taken immediate action to address these concerns. We remain committed to the wellbeing and safety of those in our care and we are dedicated to upholding the highest standards. Thank you for bringing this to our attention, your feedback is invaluable to us as we continue to improve our services.


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Review of

Springfield Healthcare (Sheffield)

from S H (Son of Client) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

At first was good, but slowly derailed. Continuous lateness, never on time. If had money to do so, this company would no longer be needed.
Very unhappy with the service app, very confusing, cannot comment on it.

Reply from Ronnie Gwindi, Registered Service Manager at Springfield Healthcare (Sheffield)

I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met. Although external issues, such as traffic, can occasionally impact carer's punctuality, we do expect the same Springfield standard to be upheld by all. We value quality care and expect no less from any of our carers. We would like to hear more about your experience, and your issues with the app, so we can investigate this issue further and ensure this does not happen again. With this in mind, I will ensure that our Quality Assurance Lead makes contact with you to discuss your concerns further and explore potential solutions. Thank you for bringing this to our attention.


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Awards / Recognitions (0)

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