Home Care Provider Owned by HRM Homecare Services Ltd in Ayrshire

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by HRM Homecare Services Ltd in Ayrshire

Only the locations & reviews in Ayrshire for HRM Homecare Services Ltd are showing below.

View the details of all 3 locations (with 183 reviews) owned by HRM Homecare Services Ltd

HRM Homecare Services Ltd Locations in Ayrshire (1)

 

1 Home Care Provider owned by HRM Homecare Services Ltd in Ayrshire

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HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP 

9.6 62 reviews
"Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities.…"   Read all 62 reviews

HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.… Read more about HRM Homecare Services - Central West

  • Care Provided
  • Older Person Care
  • Dementia

HRM Homecare Services Ltd Reviews in Ayrshire (62)

9.4
HRM Homecare Services Ltd has a Group Review Score of 9.4 (9.409) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HRM Homecare Services Ltd must have a Review Score.

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Review of

HRM Homecare Services - Central West

from F W (Sister of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities. Tagtronics App a real bonus to view how visit has gone; feedback and time of entry + leaving.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review form. HRM are delighted that your brother and yourself are experiencing a quality service from HRM. I will pass on your positive feedback to the relevant team.


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Review of

HRM Homecare Services - Central West

from I M (Client) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not get better service.

Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you for taking the time to submit your experience with HRM Homecare and our team. I will pass on the lovely compliments to the workers. Kind regards, Service Manager


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Review of

HRM Homecare Services - Central West

from G H (Son of Client) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last six month period my mother has had good regular care visits with no issues. Her care works out best when it's the same group of carers and not new faces.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for filling in the review card. HRM are delighted that your mother is receiving the best care possible from our dedicated carers. I will ensure the relevant carers are aware of your positive feedback.


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Review of

HRM Homecare Services - Central West

from Y M (Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care I receive is second to none, every one of my carers are fabulous. There is nothing they won't do to help.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for filling in the review card. HRM are delighted that you are receiving the highest level of care from the carers. I will pass on your positive feedback to the relevant carers.


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Review of

HRM Homecare Services - Central West

from J C (Sister of Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care given to my brother. The two regular carers have a good relationship with him.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you so much for your positive feedback. I will pass on this feedback to the relevant staff members. The carers take so much pride in providing a high level of care.


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Review of

HRM Homecare Services - Central West

from Sarah B (Niece of Client) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. My uncle is doing so well with the support he receives which leaves me with no worries.

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Review of

HRM Homecare Services - Central West

from Gail W (Daughter of Client) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and I both appreciate all the care, help and support given by you on a daily basis. Your assistance is essential to allow my mum to continue to live at home as independently as she can. It is also a source of comfort to all the family knowing she is receiving such good care.

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Review of

HRM Homecare Services - Central West

from M G (Daughter of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Arrived on morning of Wed 20/11/24 to check on mum as carer left - visibly saw them leave mum's flat. Found mum had been left in wet bed 9.50am no breakfast no fluids and next carer visit was not due until 12.30pm. The app said 'all well 'by carer!
I cleaned, dressed and helped mum up then gave her
tea and toast. Had I been unable to drop in that day at that time Mum would have been in wet bed hungry and thirsty for several hours. This is not an isolated incident and has been raised with the Operations Manager. Investigation ongoing.

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Review of

HRM Homecare Services - Central West

from Donald M (Client) published on 20 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on top of their jobs and happy to go the extra mile for clients. Both regular attendees are first class and provide courteous and top service in a pleasant and discreet manner. They are a pleasure to do business with.

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Review of

HRM Homecare Services - Central West

from David J (Client) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service generally excellent.

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Review of

HRM Homecare Services - Central West

from M P (Sister-in-law of Client) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff arrive promptly, are friednly and have a very good relationship of trust with the client.

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Review of

HRM Homecare Services - Central West

from L B (Daughter of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt that staff working for HRM Homecare have attended to my mother's needs in a caring and respectful manner. I am kept up to date with any issues which might occur. The app is a useful tool as I do not live close to my mum and I know when she was visited by the carers (who and when).
Overall positive experience.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing our review, I am happy to hear the service is going well. I will pass your thanks onto the team.


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Review of

HRM Homecare Services - Central West

from Mary J (Client) assisted by family/friend published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my carers to be kind, caring and considerate.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing the review card, I will pass on your thanks to your care team.


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Review of

HRM Homecare Services - Central West

from N S (Client) assisted by family/friend published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service provided.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM are delighted that you are very happy with the service provided by our wonderful carers and office staff.


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Review of

HRM Homecare Services - Central West

from S B (Daughter of Client) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care.
The carers provide a good service to my mum and give us, her family, a sense of security
and that she is being cared for.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review form. HRM are very happy that your mum is experiencing a positive service from our wonderful carers. I will ensure that the relevant carers are contacted to let them know of the positive feedback.


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Review of

HRM Homecare Services - Central West

from Patrick G (Client) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, consistently punctual, friendly and attentive.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking time to review our service. I will pass on your kind words to your care team.


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Review of

HRM Homecare Services - Central West

from A P (Brother of Client) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your sister is experiencing quality care from our dedicated support staff.


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Review of

HRM Homecare Services - Central West

from L M (Daughter of Client) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

HRM, Thank you! From the office staff to the carers. Everyone has been wonderful for the care and attention that My mum receives. She is treated with dignity and respect as everyone is very caring towards her. She is very happy with the care.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM is delighted that both you and your mum are pleased with the care provided by us. I will pass on your positive feedback to the relevant staff.


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Review of

HRM Homecare Services - Central West

from Y M (Client) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff members excellent and very caring and obliging.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM are delighted that you are receiving good quality of care from our fantastic carers. We will pass on your positive feedback to the relevant carers.


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Review of

HRM Homecare Services - Central West

from A O (Client) assisted by family/friend published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I receive.

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Awards / Recognitions (2)

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