Home Care Provider Owned by HRM Homecare Services Ltd in Glasgow City

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by HRM Homecare Services Ltd in Glasgow City

Only the locations & reviews in Glasgow City for HRM Homecare Services Ltd are showing below.

View the details of all 3 locations (with 183 reviews) owned by HRM Homecare Services Ltd

HRM Homecare Services Ltd Locations in Glasgow City (1)

 

1 Home Care Provider owned by HRM Homecare Services Ltd in Glasgow City

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HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN 

9.6 118 reviews
"I have contact numbers for the Carer as my brother lives alone. Very satisfied with the levels of service. In addition I make use of the…"   Read all 118 reviews

HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.… Read more about HRM Homecare Services - South West

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

HRM Homecare Services Ltd Reviews in Glasgow City (118)

9.4
HRM Homecare Services Ltd has a Group Review Score of 9.4 (9.409) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HRM Homecare Services Ltd must have a Review Score.

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Review of

HRM Homecare Services - South West

from William B (Brother of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have contact numbers for the Carer as my brother lives alone. Very satisfied with the levels of service. In addition I make use of the application provided by the Company which gives me my brothers rota and feedback comments following each visit.

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Review of

HRM Homecare Services - South West

from Margaret B (Daughter of Client) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so great. Make both my parents feel at ease. My mum can be a bit fierce and snappy at times but the girls understand her illness and work with her
Such a reliable service and it puts us at ease knowing that they go in daily. Especially due to my work it's difficult to go regularly and
tend to them.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill out the review card. HRM is delighted that your parents are receiving good care from our fantastic support staff. HRM will ensure the relevant support staff are informed of your positive feedback.


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Review of

HRM Homecare Services - South West

from K S (Granddaughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of using HRM's services for around 5 months now and we can't recommend them enough. Every caregiver we have met has been exceptionally friendly and helpful to our family member who receives the care. On top of providing routine physical care, each and every one of them will
find the time to chat to our family member and always leaves a positive impression. Thank you HRM for your wonderful services!

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing our review, I am happy to hear the service is going well. I will pass your thanks onto the team.


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Review of

HRM Homecare Services - South West

from Francis C (Client) published on 16 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a great rapport with my regular carers, both morning and afternoon. I look forward to seeing them and they uplift my spirits. I have requested additional times with my regular carers and if this can be met that would be perfect. I also have good relations with the office staff who can be very
accommodating.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that you are having a positive experience with the care that you are receiving from our dedicated team both out in the field and in the office.


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Review of

HRM Homecare Services - South West

from Janet M (Daughter of Client) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy with the service provided.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM appreciates your positive feedback. We will ensure that the relevant support staff are made aware of your comment.


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Review of

HRM Homecare Services - South West

from J B (Daughter of Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is provided with excellent care. HRM Homecare Services and staff are always friendly and helpful. Staff are trustworthy and very professional. The family overall has established a good, warming relationship with staff.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill out the review card. HRM are delighted that your mum is receiving excellent care from our wonderful carers. We will ensure that the relevant carers are made aware of your positive comments.


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Review of

HRM Homecare Services - South West

from L M (Daughter of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather receives great care from the carers. Communication is great and they inform us with all relevant information. Having the app really helps to keep us informed at all times. My stepfather is happy with all the carers that visit him.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. HRM are delighted that your stepfather is experiencing great care from the carers. I will ensure that the relevant carers are informed of the feedback.


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Review of

HRM Homecare Services - South West

from Margaret P (Daughter of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are truly wonderful and caring, this month would have had 5 stars, if it wasn't for one incident where there was a delay.
I wish I could name all the staff as they are very caring and friendly towards my mum, also when she can do things they enable her to do these.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review, I am happy to hear Mum has a good relationship with her team who attend. Please accept my apologies for the delay, sometimes delays cannot be helped.


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Review of

HRM Homecare Services - South West

from Angela D (Mother of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the assistance my son receives. Carers are great and attentive to his needs and are always pleasant and helpful as he can be stubborn and lazy at times due to brain damage, they treat him well.

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Review of

HRM Homecare Services - South West

from E H (Daughter of Client) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank your carers enough for how well they have treated my dad. He feels very well cared for, as do I. I feel very well kept up to date with his care and if I've forgotten to get anything for him a wee note is always left. Thank you so much for everything you do for us.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your dad is having a positive experience with the carers. I will ensure that the relevant carers are informed of your positive feedback.


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Review of

HRM Homecare Services - South West

from Sophie M (Granddaughter of Client) published on 8 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company, keep in contact with you and keep you up to date with everything and how things are going, carers look after client very well always have a chat with her and make sure she is okay.

Reply from Suzette Lewis, Operations Manager at HRM Homecare Services - South West

Thank you for taking the time to review our service. Your feedback is reassuring and we are delighted that you are satisfied with the care and support provided. I will pass on your kind words to the care team.


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Review of

HRM Homecare Services - South West

from Fiona H (Daughter of Client) published on 8 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are happy with the services provided by HRM Homecare. They are friendly, helpful and easy to contact. The app is particularly helpful as we can all see what is happening at the same time.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete the online review. I am happy to hear the service is going well.


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Review of

HRM Homecare Services - South West

from Anna M (Daughter of Client) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the service she receives. The carers visit at regular times and are helpful and caring. My mother likes the continuity of care she receives from carers she knows and trusts.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review online, we appreciate the positive feedback, I will feedback to the care team.


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Review of

HRM Homecare Services - South West

from Amanda F (Daughter of Client) published on 19 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve very happy with the care my mother receives on a daily basis while I’m at work. The staff are very friendly and have made my Mother’s Day to day life a little easier and for that I’m very grateful.

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Review of

HRM Homecare Services - South West

from Theresa C (Client) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers I have at the moment are very caring, polite and efficient, also very observant. There have been carers in the past where I have had to ask to do things - Have been not observant - leaving draws open after use - creams and things lying on the floor. I have found lack of communication with
management poor

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Review of

HRM Homecare Services - South West

from Marion M (Client) published on 26 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer’s come in three times a day and are very helpful, they are very good. If you ask them to do something for you if it is possible, they will do it. They are superb they do what they do they come at a good time in the morning and at nighttime.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted with such positive feedback about your experience with your carers. HRM will ensure that the relevant staff are notified with the positive comments.


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Review of

HRM Homecare Services - South West

from M K (Client) assisted by family/friend published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mixed review - some very good carers and other carers who do not care. some carers do not seem to know their responsibilities and others seem to suit themselves about the times of visits.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thanks for taking time to complete our review card.
We will monitor times and tasks, if you have any more concerns please contact the office and speak with your Co-ordinator.


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Review of

HRM Homecare Services - South West

from Maureen K (Sister of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of service provided. This means my sister can stay in her own home which she couldn't do otherwise. The carers who come in are warm, friendly and empathic. They go above and beyond. Thank you.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete our review card, I will pass on your comments to the team who support your sister.


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Review of

HRM Homecare Services - South West

from Kari G (Daughter of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HRM Homecare Services - South West office/admin staff and the carers are always very accommodating. Taking on board feedback and additional requests. My mum appreciates her carers who all have a friendly manner and complete all requested tasks. I particularly like the tag system to check the carers
feedback and updates. This is very reassuring.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your kind feedback, I am happy to hear your mums service is going well. I will pass on the thanks to the relevant team


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Review of

HRM Homecare Services - South West

from C C (Daughter of Client) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the five-plus years, my mum has utilised HRM Homecare Services, the staff who provide direct, hands-on care are excellent. Compassionate, caring, friendly, helpful staff who have my mum's interests and care at the heart of their work. Sadly, the continued poor communication and interactions from
local office/staff based here remain a bugbear and have never really improved. Such a shame that the office/management layer lets down the excellent direct care given.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for completing the review card. HRM are delighted that you have given such positive feedback to the staff that provides your mum's care. HRM are disappointed that you feel the office has let you down. Can you give the office a call and hopefully we can resolve any issues that you may have.


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Awards / Recognitions (2)

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