Home Care Providers Owned by Manorcourt Homecare in Norfolk

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Manorcourt Homecare in Norfolk

Only the locations & reviews in Norfolk for Manorcourt Homecare are showing below.

View the details of all 9 locations (with 552 reviews) owned by Manorcourt Homecare

Manorcourt Homecare Locations in Norfolk (3)

 

3 Home Care Providers owned by Manorcourt Homecare in Norfolk

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Manorcourt Homecare (Brooke)

Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ 

9.4 49 reviews
"As a regular user of the service, I have found that the organisation has been flexible to accommodate the changing requirements of their…"   Read all 49 reviews

Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include personal care, respite, live-in care, a pop-in-service,… Read more about Manorcourt Homecare (Brooke)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD 

9.3 64 reviews
"Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded…"   Read all 64 reviews

Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia and… Read more about Manorcourt Homecare (Thetford)

  • Care Provided
  • Live in Care
  • Older Person Care
Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA 

8.4 44 reviews
"We put in place a care package for my wife who needed end-of-life care. The manager came to our house and carried out a very thorough and…"   Read all 44 reviews

Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible. A wide range of tailored care packages are available including personal care, respite, live-in care, domestic… Read more about Manorcourt Homecare (Norwich)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Manorcourt Homecare Reviews in Norfolk (157)

9.2
Manorcourt Homecare has a Group Review Score of 9.2 (9.228) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.

Overall Experience

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Review of

Manorcourt Homecare (Thetford)

from D J (Husband of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you, for your feedback. We are pleased you were happy and please reach out to the office if you need to.Thank you Home Mnager & Team


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Review of

Manorcourt Homecare (Thetford)

from V S (Client) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you for your review, This is lovely to read and I am glad you are happy with us all. We are always here if needed Thank you again HHM & Team


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Review of

Manorcourt Homecare (Thetford)

from M R (Husband of Client) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We
are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you for your review. It is always good to hear the good and bad. As your new Branch Manager I reassure you that these are key areas that are being handled with care to improve. Lovely to hear that our wonderful carers are "superb" with your wife, this feedback will mean a lot to them. Thank you again Danielle & Team


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Review of

Manorcourt Homecare (Norwich)

from David J (Son of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client
without fall pendant and earring aids. No beds made or tidied and curtains left closed.

Reply from Martin Kirkup, Marketing Director at Manorcourt Homecare (Norwich)

Thank you for your feedback. We are sorry that you found it necessary to take this action to make us aware of your concerns, but I wanted to let you know that we are fully investigating the issues you have raised and we will contact you with some answers as soon as possible. We are conscious that your care was transferred to our service from another provider only very recently and this may have adversely impacted on the continuity of your care.


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Review of

Manorcourt Homecare (Norwich)

from E B (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are struggling with PPE. So thin and cheap. Office staff don't listen to what you say or seem to care.
A carer broke my brand-new toilet.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

All staff are supplied with PPE that are to government standards. We will call in relation to your toilet as this has not been brought to our attention. We are however pleased you scored the staff and your treatment so highly.


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Review of

Manorcourt Homecare (Norwich)

from C T (Daughter of Client) published on 10 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Stressful. Was supposed to take some pressure away but created work with numerous phone calls and emails. Arrival times were not consistent and not policed/flagged when they were out of service time. Standard hygiene basics were not done, for example, wiping the commode seat, so I was wiping traces
of faeces myself after they'd emptied the commode. Didn't always do as asked/paid to do so I ended up doing myself. Took months to get them to change the bed sheets - for some reason, this was too much for the staff to do once a week but we got there in the end after a complaint - however, there is no complaint procedure in place. The company needs better controls in place to ensure best practice is adhered to and complaints are taken seriously and followed up with details of what to do next if you are not happy - eg the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.
A disappointing 9 month's experience.
The staff were ok. One in particular was attentive.

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Review of

Manorcourt Homecare (Norwich)

from Anita L (Wife of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty enough.
Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I'm sorry you have felt the need to leave a bad review. I understand it was addressed the incident in the bedroom and the care co reported her findings back to you. There has been vast roadworks in the area for the last 12 months which I agree have caused issues for the staff to get through. Hopefully, this will be rectified soon when they come to a close.


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Review of

Manorcourt Homecare (Norwich)

from Marie S (Daughter of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The only
reason we didn't change is dad is moving soon, thank God.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are sorry you have felt that the care has not been adequate. I can assure you that the company does have insurance as stated in the service user guide and statement of purpose. As previously explained at assessment and after you called the office it was your responsibility to inform your insurance that you were receiving care. We wish Dad well when he moves.


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Review of

Manorcourt Homecare (Norwich)

from R T (Husband of Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff need extra training (making beds, assisting patient). Late on calls up to two hours - could advise by phone if late or short-staffed.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I'm sorry you feel that the service has not met your expectations. We try to contact all service users if the care worker is late due to sickness or other unavoidable incidents. The training is in the process of a new structure so improvements should be seen.


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Review of

Manorcourt Homecare (Thetford)

from Mavis L (Client) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the treatment I am getting. All staff are very helpful.

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Review of

Manorcourt Homecare (Thetford)

from Sue L (Client) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt staff are wonderful, caring people who I would be lost without.

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Review of

Manorcourt Homecare (Brooke)

from M F (Husband of Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular user of the service, I have found that the organisation has been flexible to accommodate the changing requirements of their client. Similarly, the individual care providers have always gone out of their way to ensure that, where possible, their visits cause the minimum disruption of any
prior arrangements. Of course, this is not always possible as unforeseen circumstances arise with other service users that may impact on the timing of carer visits. When such circumstances arise, either the organisation or more usually, the individual carer will telephone to advise of delays, giving a revised schedule.
In recent weeks the organisation has increased their staffing level and, as a result, are able to arrange that care visits are normally made by the same two carers.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. I will pass this onto my team.


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Review of

Manorcourt Homecare (Norwich)

from D G (Husband of Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the professional and friendly care provided to my wife.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are pleased you are happy with the service, we will pass to all the care staff.


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Review of

Manorcourt Homecare (Brooke)

from David H (Client) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for you lovely review, I will pass it onto my team.


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Review of

Manorcourt Homecare (Brooke)

from M J (Client) assisted by family/friend published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of all staff, management and carers received has been excellent. As I have to attend the hospital on occasion they are only too happy to change rota times, making sure I am ready for the appointment. Many Thanks.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review, I will pass it on to my team.


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Review of

Manorcourt Homecare (Thetford)

from M H (Client) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If carers are very late or calls cancelled no notification from office! Otherwise, service good.

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Review of

Manorcourt Homecare (Thetford)

from J R (Daughter of Client) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly it is good but it would be good if they could check the dates on the food in the fridge and if about to go out of date and can be frozen put it into freezer.
I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.

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Review of

Manorcourt Homecare (Thetford)

from J B (Client) assisted by family/friend published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!

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Review of

Manorcourt Homecare (Thetford)

from Marina H (Wife of Client) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.

Reply from HELEN GIDLOW, COO at Manorcourt Homecare (Thetford)

Thank you for taking the time to leave a lovely review which we will share with our staff team.


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Review of

Manorcourt Homecare (Thetford)

from B Y (Client) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded and the carer turned up.

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Awards / Recognitions (6)

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