Home Care Providers Owned by Choices Homecare in Greater Manchester

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Choices Homecare in Greater Manchester

Only the locations & reviews in Greater Manchester for Choices Homecare are showing below.

View the details of all 10 locations (with 301 reviews) owned by Choices Homecare

Choices Homecare Locations in Greater Manchester (2)

 

2 Home Care Providers owned by Choices Homecare in Greater Manchester

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Choices Homecare (Oldham)

Chambers Business Centre, Chapel Road, Oldham OL8 4QQ 

8.2 4 reviews
"My care providers are very supportive of my health condition. My carers get me washed and dressed, and ready for the day. I have a…"   Read all 4 reviews

Formally known as Safe Hands Support, Choices Homecare's motto is 'skilled care your way', a philosophy they look to bring to older and vulnerable adults throughout Oldham and beyond. They are proud to support people to live in their own homes for longer… Read more about Choices Homecare (Oldham)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Choices Homecare (Bolton and Bury)
Registration Pending

Atrium House, 574 Manchester Road, Bury BL9 9SW 

7.2 6 reviews
"Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.…"   Read all 6 reviews

Formally known as Mayday Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout Greater Manchester, the North West and beyond. They are proud to support people… Read more about Choices Homecare (Bolton and Bury)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Choices Homecare Reviews in Greater Manchester (10)

8.9
Choices Homecare has a Group Review Score of 8.9 (8.940) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Choices Homecare must have a Review Score.

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Review of

Choices Homecare (Oldham)

from C H (Wife of Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my husband's care.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

We are really pleased that you are happy with the care your husband receives from us. Thank you for taking the time to review us and for your kind comments!


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Review of

Choices Homecare (Bolton and Bury)

from G C (Son of Client) published on 12 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)

Thank you for taking the time to submit your review, we really appreciate all feedback (both positive and negative) to assist us with making future improvements to our services. We are so pleased you are very happy with the service provided and your comments will be passed on to our staff to ensure they receive a thank you for all of their hard work. Thanks again for your kind comments!


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Review of

Choices Homecare (Oldham)

from D H (Daughter of Client) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very understanding of my mum's needs. They are friendly and provide much needed company for her. They have really supported us and our needs for Mum including supporting Mum to eat regularly. They have taken things slowly and added to her care needs when she was ready to accept more help
and support. There is always a manager at the end of the phone 7 days a week which is very reassuring and the app allows us added reassurance as we can monitor what is happening and how Mum is on a daily basis even if we cannot be there in person ourselves.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

Thank you for taking the time to review us, we really appreciate all feedback as it helps us when planning future services. We are so pleased you are happy with the service provided and find the app reassuring. Thanks again for the kind comments received.


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Review of

Choices Homecare (Bolton and Bury)

from Irene B (Client) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very helpful, comes on time and does a good job.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)

Thank you for taking the time to submit your review; we really appreciate all feedback received to assist us with future improvements. We are so pleased that you find your Care Worker very helpful and that you feel they do a good job; your feedback will be passed on to them along with a 'Thank you' for their hard work. Thanks again for your kind comments.


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Review of

Choices Homecare (Bolton and Bury)

from B E (Son of Client) published on 12 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some carers are excellent but poor service is now repugnant since since Keymen took over. My Mum is 84 with Alzheimer’s. Over the past weeks she’s not had medication given (at least twice), had curtains closed all day/not closed at night, worktops left dirty with food, not been put to bed (and told
it was teatime!), had late and missed visits (never any phone calls to explain as promised); not taken to toilet before bed; No false-teeth in and left alone with food she cannot eat; not fully clothed; left alone with food shes spilt everywhere, and more. Previously she’s not been showered for over a week and even administered the wrong medication which made her ill! It took over 2 months for a reply to my complaints via phone and many emails (as instructed). Promised phone calls never happen, and at each review/discussion promises are made which are ultimately empty. Mayday have constantly left my mum, my family and me distressed with their abhorrent, disgusting, and upsetting service.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)

Thanks for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making future improvements. We are pleased that you found some Care Workers excellent and sorry that you weren't as happy with the service provided by others. We have tried to contact you to discuss your comments further but unfortunately seem unable to get in touch. Please do contact our local office on the usual number, as we would welcome the opportunity to chat, to enable us to look into and investigate the points you raise further. Please rest assured that we take all feedback seriously. Thanks again for reviewing us.


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Review of

Choices Homecare (Oldham)

from H M (Wife of Client) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is just acceptable, but things need to be improved, such as shaving and overly using products, which impacts me having to shop more frequently.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

Thanks for taking the time to submit your review, we really appreciate all feedback received (both positive & negative) to assist us in making future improvements. We have since been in touch to discuss your comments and have asked our care workers to try and be more economical when using products. You have confirmed that, other than the amount of product used, you are happy with the service which is provided to your husband and that there is nothing else we need to do to improve his service. Thanks again for taking the time to review us!


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Review of

Choices Homecare (Oldham)

from Julie W (Client) published on 7 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care providers are very supportive of my health condition. My carers get me washed and dressed, and ready for the day. I have a fantastic relationship with all my carers. They make a huge difference to my life, and I thank them for that, and so do my family.
Thank you very much.

Reply from Darren Guy, Regional Director - North West at Choices Homecare (Oldham)

Thank you very much for taking the time to leave us a review; I am so pleased to hear that our staff are very supportive and that you are finding the level of care so helpful. I shall be sure to pass your kind words on to the team. Thank you, it means a lot to everyone on the team to get positive feedback like this.


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Review of

Choices Homecare (Bolton and Bury)

from Rebecca S (Friend of Client) published on 16 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer came in used the bathroom and left.
No food offered, commode not checked. Had to get off to get someone else to bed.
My friend has had a cuppa soup all day and this was made by a nurse who visited.

Reply from Marie Spackman, Registered Manager at Choices Homecare (Bolton and Bury)

We take all complaints seriously, please can you report any concerns directly to our office either at admin@keymengroup.com or on 01204 399195 so that they can be actioned accordingly. Thank you.


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Review of

Choices Homecare (Bolton and Bury)

from Lorraine Y (Daughter of Client) published on 28 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a horrendous experience with another local care agency, my mum went under the care of Mayday. The ladies who attended to my mother were 100% professional, courteous and exceeded all our expectations in respect of the care given to my mum. Their timekeeping was accurate and they adhered
to the hours that were allocated to my mum, unlike the other care company we used who seemed to come and go as they please and overcharged us. The Mayday carers identified when my mother was deteriorating leading to a quick admission into hospital. They brought a smile to my mother's face and she always enjoyed seeing the people who attended her, purely because she knew she was being looked after 'properly'. They fed her properly and understood any instruction that my mother gave them.
When she was admitted to a local care home, two of the carers made a visit to her based on the relationship they had formed over such a short period of time, I cannot thank Mayday enough.

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Review of

Choices Homecare (Bolton and Bury)

from Dave D (Client) published on 13 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Mayday for 16 months. I just wanted to let you know how happy I am with the care I receive. My carers are very friendly and understanding. They seem to always know what care I need and carry my care out happily. They really cheer me up when I am feeling down. They make a really
great team and they are all so well mannered. During the corona pandemic, they were always wearing the appropriate PPE equipment and are still wearing it. Staff would sort any problems I had, although it was rare they were only too happy to help.

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Awards / Recognitions (2)

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