Choices Homecare in Merseyside | 2 Home Care Providers

Review of
Choices Homecare (Bootle)
from Jayne W (Client) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker is very funny and I look forward to seeing her. Warren Care are a great company, only been with them since 6th November 2023. Love my support worker she's a superstar.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we really appreciate all feedback received, both positive and negative, to assist us with future improvements. We are so pleased that you find our staff friendly and supportive and feel that we are a great company. Thanks again for your kind comments.

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Value for Money

Review of
Choices Homecare (Bootle)
from Karen L (Mother of Client) published on 21 December 2022

Submitted via Postal Card • Report

Overall Experience

My son's carer is always punctual. She is pleasant and understanding. She is willing to accommodate my son at short notice. She is approachable and nothing is too much trouble.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review. We really appreciate all feedback received and are very pleased that you're happy with the service we provide to your son. Please rest assured that, where possible/we can identify, we pass on feedback such as this to the care workers involved, with a 'thank you' for all of their hard work. Thanks again for your lovely review and comments.

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Review of
Choices Homecare (Bootle)
from Sarah R (Client) published on 19 December 2022

Submitted via Postal Card • Report

Overall Experience

Very happy with the care, support and maintaining Mum's dignity. However, the early morning call is very late at 10:30 each day. Mum wants to attend a day centre as she wants the companionship, but although I have been asking for months even for just one morning, I am told there is no availability to

accommodate this request. Disappointing as I know Mum would benefit very much from this. Happy to discuss.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services in the future. We're really pleased that you feel very happy with the care and support your Mum receives from us but are sorry that we still don't have capacity to accommodate her morning visit at an earlier time. Visit times were agreed through social services at the time your Mum's care package commenced and we are really sorry that we still don't have an earlier slot available. Please do feel welcome to stay in touch with our office team, who will be more than happy to adjust this visit to an earlier time should we have availability to be able to do this in the future. Thanks again for your review!

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Review of
Choices Homecare (Bootle)
from A M (Mother of Client) assisted by family/friend published on 19 December 2022

Submitted via Postal Card • Report

Overall Experience

We had one of your staff come to do a review for our son. This person promised us he would do everything possible to improve our situation and be contacting us within three weeks. When we heard nothing we contacted WarrenCare, we were told this person had left weeks before. First of all, I think such

behaviour is disgusting and disgraceful and secondly why wasn't any of this checked at the time.
I repeat, very good care workers, wish I could say the same for the confusion in the office.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. We're really pleased that you are happy with the service our care workers provide and are so sorry you don't feel as happy with our office teams. We apologise if the person left before they were able to deal with the situation but understand that additional care visits have been put in place and that this issue has been resolved since. Should you have any further concerns (or feel this issue still hasn't been fully resolved) moving forwards, please do feel welcome to contact the office as soon as possible and our friendly team will be more than happy to try and help. Thanks again for reviewing us through Homecare.co.uk.

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Review of
Choices Homecare (Bootle)
from S L (Daughter of Client) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience

The staff are excellent. Treated dad with dignity, and respect and are extremely friendly. Dad was very against carers but the main carers he has have made the transition extremely easy. He is now very comfortable and accepts the help. Two members of staff in particular have been a godsend in helping

with dad's hygiene issues due to dementia, they have lifted a huge weight.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate your feedback and are so pleased that you find our staff excellent and that your dad is now very comfortable with the care service provided. Thanks again for your kind comments.

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Review of
Choices Homecare (Bootle)
from Elizabeth B (Client) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience

I find the home care service satisfactory and the carers pleasant and helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we appreciate all feedback received (both positive & negative) to assist us in improving our services further in the future. We are pleased that you find our staff pleasant and helpful and that you are satisfied with the service we provide. Thanks again for your time taken!

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Review of
Choices Homecare (Bootle)
from Judith H (Daughter of Client) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience

All of your carers work above and beyond their requirements. They treat my father with respect, love and friendliness. My only reservation is the staff shortage, which needs addressing.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with future improvements. We are so pleased to hear that you find our care workers go above and beyond requirements and it's great to hear how you feel they treat your Father. Please rest assured we have a dedicated recruitment team who are working hard to support staffing but from time to time (particularly throughout and following the pandemic), staff can be off work due to sickness (and are still self-isolating when required), however, during these times we do our best to ensure all of our service users still receive the service they so truly deserve. We apologise if at times we have had to make suitable alternative arrangements to ensure your Father continues to receive the standard of care we would expect, please do contact your local office (on your usual number) if ever there's anything you'd like to discuss. Thank you.

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Review of
Choices Homecare (Bootle)
from P F (Mother of Client) published on 28 March 2022

Submitted via Postal Card • Report

Overall Experience

Generally happy with service provider, although there have been occasions in the past when they were unable to offer support through short staffing/staff absence, their communication over any changes has improved. Extremely satisfied with care worker who has developed a friendly, supportive yet professional

relationship with service user and family.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future We are pleased to hear that you are generally happy with the service delivered but do understand, that at times, particularly throughout the coronavirus pandemic, our services may have been affected, and we are sorry for any inconvenience caused. We are really happy that you are extremely satisfied with the service provided by our staff members, and your feedback will be passed on to allow them to receive a 'thank you' for all their hard work. Thanks again for providing your feedback and comments.

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Review of
Choices Homecare (Bootle)
from Patrick R (Client) published on 13 March 2022

Submitted via Postal Card • Report

Overall Experience

Very happy with the service provided.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for completing your review and for the fabulous feedback received. We really appreciate all feedback (both positive and negative), to assist us in improving our services further in the future... Thanks again for taking the time to submit your review to Homecare.co.uk.

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Review of
Choices Homecare (Bootle)
from Carol C (Daughter of Client) published on 26 April 2021

Submitted via Website • Report

Overall Experience

Words cannot express our gratitude for the exceptional care our mother received from all the Warren Care staff, who looked after her and made her as comfortable as possible, during what were sadly, the last weeks of her life. Also, the advice, kindness and support we, as a family, received was invaluable.

Thank you all so much, you are very special and a credit to the caring profession.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to complete a review. We really appreciate all feedback received (both positive and negative) to assist us in making future improvements. Thanks again for the kind comments received.

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Review of
Choices Homecare (Bootle)
from Peter M (Son of Client) published on 11 October 2019

Submitted via Postal Card • Report

Overall Experience

Overall good. Cannot go to excellent as 1) a few occasions found commode had not been emptied. 2) Timekeeping tended to be haphazard and detrimental to Mother's care - on 4 hourly medication. A number of occasions, morning carer came e.g. 9.30. Lunch carer came 12.30. As 4 hours had not elapsed, no

further medication given by carer in the diary. Result Mother in pain during the afternoon until teatime carer came. The final visit of the day came a few hours later and the same occurred. No medication for the night as 4 hours not elapsed. 3) One occasion I was there, tea time carer came. A young girl, probably early 20's. Mother asked for a sandwich and a cup of tea. Carer did not know how to make a simple sandwich. Actually made it myself!! Otherwise most carers excellent and caring. Pity let down as above.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review. We take all feedback very seriously to assist us to improve our services in the future. We've tried to identify your Mum on our systems, to enable us to look into the points you raise but unfortunately, we haven't been able to do this, this time. Please rest assured we do everything we can to ensure a consistent service, and we would urge you to get in touch on the usual office number, to allow us to look into any concerns. Thank you.

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Review of
Choices Homecare (Bootle)
from R W (Granddaughter of Client) published on 1 August 2019

Submitted via Postal Card • Report

Overall Experience

Good staff, good service professional office and care staff.
Friendly and reliable.
Punctual / or will call to let you know.
Understand the needs of the client.
Always willing to help and listen.

Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received to enable us to continue improving our services as we move into the future. Your comments will be passed on to our staff to enable them to receive a thank you for all of their hard work. Thanks again for the lovely comments received.

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Review of
Choices Homecare (Bootle)
from J M (Daughter of Client) published on 20 May 2019

Submitted via Postal Card • Report

Overall Experience

On the whole, we are fairly satisfied with the service provided. However, there are some issues which need addressing.
1/ On three separate occasions a carer hasn't attended my mothers call - lunch, tea and bed.
2/ Sometimes she gets lunch and then two hours later she is expected to eat an evening

meal.
3/ One of the carers makes my mum very jittery and anxious.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to assist us in improving our services as we move into the future. We are glad you are fairly satisfied with the service provided but we have been in touch to discuss the comments you make further. From time to time, we do have to send a different care worker due to sickness which may result in them getting to the service user a little later than usual rather than at the preferred time. We do everything we can to keep people informed if this is the case, (this can also be if care workers are delayed at a previous call due to an emergency) but we will always get someone there as soon as we can in these circumstances. We also ensure all service users have up to date person centred care plans in their care files to ensure any new or different care workers have full information to hand to help them familiarise themselves with our service users needs, as quickly as possible and to help them deliver the best possible care they can. Please don't hesitate to get in touch with your local office on the usual telephone number should you have any future queries, we will be more than happy to try and help. Thanks again for submitting a review, please rest assured the needs of our service users is of paramount importance to us and we do value your feedback to assist in continually improving our services - thank you.

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Review of
Choices Homecare (Bootle)
from L F (Client) published on 29 April 2019

Submitted via Postal Card • Report

Overall Experience

Satisfactory.

Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we really appreciate all feedback received to support continual improvement of our services. Thanks again for the feedback received.

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Review of
Choices Homecare (Bootle)
from Marie H (Client) published on 29 April 2019

Submitted via Postal Card • Report

Overall Experience

Great staff and service. Carers are pleasant and professional - always a pleasure to see them. Would prefer continuity of care if possible instead of a variety of carers. The regular carers know my routine and where to find what I need. Overall I'm grateful for the service. Thank you all very much.

Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to support us to continually improve our services even further as we move into the future. Thanks again for your lovely comments, we do wherever possible provide continuity of care but from time to time, due to holidays or sickness etc, we do have to send a different member of staff. If this happens we do all we can to try and ensure our staff are fully aware of what is required and full details of every call are recorded in the service users care plan to help this process be as smooth as possible.

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Review of
Choices Homecare (Bootle)
from Kathleen W (Mother of Client) published on 1 April 2019

Submitted via Postal Card • Report

Overall Experience

Office staff tell lies (certain people) and cover up for each other. When care staff are sick or on holiday, the office staff never have a rota or skeleton staff to cover. I don't know how to cope at this time or situation. They are sometimes rude when it's their fault and they blame the care staff.

When they are sweet to you on the phone, you know it's bad news or a problem has occurred. If this isn't sorted, you will lose staff (some you have had over the years) and all the excellent care staff just couldn't take the stress.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Many thanks for taking the time to complete your review, we really appreciate all feedback received, (both positive and negative) to allow us to continue improving our services in the future. We are really sorry that you feel unhappy with the service provided by our office team, please feel welcome to contact the Registered Manager (by dialling your usual office number), if you would like to discuss your comments further, she will be more than happy to discuss any concerns you may have. Alternatively, you can go back to your social worker who we are sure would be more than happy to facilitate a meeting between yourself and WarrenCare in order to sort out any issues you reference. We hope this helps and thanks again for submitting your review.

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Review of
Choices Homecare (Bootle)
from Margaret B (Client) published on 1 April 2019

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service provided and with the friendly manner of the girls giving the service.

Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)

Thank you for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received, (both positive and negative), to support us in continuing to improve the services we deliver as we move into the future. Thanks again for the lovely comments received.

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Management

Treated with Dignity

Value for Money

Review of
Choices Homecare (Bootle)
from Mark G (Client) assisted by family/friend published on 29 March 2019

Submitted via Postal Card • Report

Overall Experience

The overall impression is that care workers are diligent and want to do a good job but that staff members are not enough to cover for sickness or other absence. Management seem to be keen to ensure a good service even under the pressure of resourcing. It would be helpful if there were a formal process

for banking unused hours.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review on Homecare.co.uk. Please rest assured the quality of the service we deliver is of paramount importance to us and we always strive to provide the very best service that we can. Your comments have been passed on to our senior management team for them to take into consideration. In the meantime, we thank you again for submitting your review.

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Review of
Choices Homecare (Bootle)
from Susan P (Mother of Client) published on 19 March 2019

Submitted via Postal Card • Report

Overall Experience

Unfortunately, since one staff member has left, there was no handover. The staff we have presently received have not been well trained in my son's needs.
The staff are frequently late and haven't always informed me of the fact they were going to be late. They haven't been able to use the iPad for my

son's communication needs which is essential.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are sorry to hear that you are unhappy with the level of service received since a change of care workers, please feel welcome to contact the Registered Manager, on the usual office telephone number, who would be more than happy to discuss any concerns with you, or alternatively, you can contact your social worker, who we are sure would be happy to facilitate a meeting between yourself and WarrenCare to assist in resolving the issues you reference. Thanks again for all feedback received.

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Review of
Choices Homecare (Bootle)
from Gail W (Daughter of Client) published on 19 March 2019

Submitted via Postal Card • Report

Overall Experience

My mother has used your service since March 2018. Throughout the past months, all the carers who have attended my mother have demonstrated a professional, caring and compassionate approach.
Communication between the office and the client sometimes fails. For example, if a carer is running late/held

up then the office should inform the client.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)

Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are pleased that you feel all of the care workers who have attended your mother have demonstrated a professional, caring and compassionate approach. However we are sorry that you can sometimes feel unhappy with the level of service received from the office team, please feel welcome to contact the Registered Manager, on the usual office telephone number, who would be more than happy to discuss any concerns with you in order to help resolve any issues identified. Thanks again for all feedback received.

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Home Care Providers Owned by Choices Homecare in Merseyside

Choices Homecare Locations in Merseyside (2)

Choices Homecare Reviews in Merseyside (44)

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