Home Care Providers Owned by Choices Homecare in West Yorkshire

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us on Homecare.co.uk, we're really pleased that you find most of our care workers very good but are sorry to hear your comments around meals and mealtimes. This feedback has been passed on to the service manager to enable them to check into this further for you but if you have any issues in the future please do not hesitate to contact the office on the usual telephone number. Thanks again for letting us have your feedback!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We are so pleased you are 'very happy with the care workers and the help they give your Mother' and really appreciate you've taken the time to let us know; your feedback will be passed on to the staff involved by way of a compliment and a thank you for all their hard work. Thanks again for submitting your review and for your kind comments.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for your lovely review and for taking the time to submit it. Your feedback is appreciated and will be passed on to the staff involved to assist in acknowledging all of their hard work. Thanks again for your kind comments!

Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)

Thank you for your lovely review, our carers are trained to deliver the best person-centred approach and care delivery and this review will mean a lot to them as it does to us all at here Choices Homecare.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received to assist us in making future improvements. We are so pleased that you find your care workers so kind, considerate and respectful and your feedback will be passed on to the staff involved to assist with a thank you and acknowledgement of all their hard work - thanks again for your kind comments!

Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)

Thank you for your comments. I am pleased you find the carers kind. Unfortunately, if sickness prevents us from sending a regular carer we have to send another to ensure care needs are met. The carers have full access to each personal care plan so you should not need instruct them and I am sorry you have had to do this. Regarding charging, we only charge the local authority what we deliver in-line with our policies and procedures. If I can be of any assistance advising you further please do not hesitate to contact me directly.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with making future improvements. Thank you for your kind comments!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us, we really appreciate all feedback received to assist us in making future improvements to our services. We are so pleased you find our carers are 'good, very kind and helpful'. Thanks again for your kind comments.

Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)

Thank you for your review, we appreciate all reviews and learn from all information given to us, your praise will be passed on to the carers. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received as it supports us with future improvements. We are pleased that you find our staff 'mainly good' but please do get in touch with our local office on your usual contact number if ever there is anything that you'd like to discuss or don't feel happy about and we will do our very best to help you and rectify any problems. Thanks again for the feedback received.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received to support us with future improvements. We are pleased that you find our staff kind, respectful and pleasant and your feedback will be passed on to the Care Workers involved, with a thank you for all of their hard work. Thanks again for your kind comments.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through homecare.co.uk. We really appreciate your comments and are very pleased that you find our Care Workers are always very helpful. Thanks again for your kind review!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to reviews us through homecare.co.uk, we really appreciate your kind feedback and are really pleased that you are very happy with the service your mother-in-law receives. Thanks again for your lovely comments!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback received. We are so pleased that you were happy with the care your Dad received from us. Thanks again for your kind comments.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We have been in touch to discuss your comments further and understand that you are generally happy with the care you receive. We are sorry that at times you feel 'insufficient attention is given to administering meals' but understand that meals are sometimes left to defrost in the fridge, to ensure they are ready for preparation at meal times and that this can sometimes appear as though they are just being left in the fridge on a regular basis. Please feel welcome to contact the office (on your usual local number) should there ever be anything you (or your family) would like to discuss; please rest assured that we will do everything we can to try and help you and put plans in place in order to resolve a situation should this be required. Thanks again for reviewing us through Homecare.co.uk.