Home Care Provider Owned by The Orders of St John Care Trust in Suffolk

8.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by The Orders of St John Care Trust in Suffolk

The Orders of St John Care Trust Locations in Suffolk (1)

 

1 Home Care Provider owned by The Orders of St John Care Trust in Suffolk

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OSJCT Oxlip House

Airfield Road, Bury St Edmunds IP32 7RH 

9.4 8 reviews
  • Care Provided
  • Older Person Care
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The Orders of St John Care Trust Reviews in Suffolk (8)

8.7
The Orders of St John Care Trust has a Group Review Score of 8.7 (8.734) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

OSJCT Oxlip House

from Christine J (Niece of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been living here for over 16 months now and as a gentleman in his 90s, he needs support to meet his care needs which have increased.
All the lovely staff have been so kind and compassionate to him. They are always so helpful and supportive.
Oxlip House is a lovely environment, very well
maintained, bright and has lots of facilities for the residents to enjoy.
It is also very secure so you know your loved ones are safe.
I would highly recommend this supported living accommodation.
A big thanks to the care manager and the general manager for their help and support in liaising with the family to keep them updated as required.

Reply from Helen Dearing, On behalf of the team at OSJCT Oxlip House

Thank you for writing such a fantastic review, it's greatly appreciated. The staff will be so pleased to hear how highly you rate the care and facilities your uncle receives. It is a pleasure having him at Oxlip House. Do come and say hello next time you come and visit. Many thanks.


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Review of

OSJCT Oxlip House

from T R (Daughter of Client) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant place to live. The environment within the building is very well thought out and easy for residents to understand, well-equipped and safe. Plenty of opportunities to join in with activities.
My mother is extremely happy to be part of this 'community' and fits in well. She loves all the
activities and is very well-stimulated.
My mother says that this is the best place for her to live and loves her flat. The carers are fantastic and extremely caring.

Reply from Helen Dearing, On behalf of the team at OSJCT Oxlip House

Many thanks for your review. It's great to hear how happy your mother is living here at Oxlip house. Our care team will be thrilled to hear how highly you think of the care your mum receives from us. Thank you.


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Review of

OSJCT Oxlip House

from B K (Client) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day to day life - good. Repairs take a while to penetrate but then are completed very well. Carers are excellent. Flats are clean and looked after by the carers. Everyone who comes acts well. A good proportion of residents misread communications and need them to be explained. A safe and good place to
live.

Reply from Helen Dearing, On behalf of the team at OSJCT Oxlip House

Many thanks for submitting your review. We are pleased to hear that you are happy with the level of care you receive. Please let us know if there is anything else we can support you with on the care side.


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Review of

OSJCT Oxlip House

from Renee F (Client) assisted by family/friend published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel when management is here, they are very supportive, but there are times, especially over the weekend when there are no members of the management team available. Also, we don't know when they are in; the given times aren't always adhered to.

Reply from Helen Dearing, On behalf of the team at OSJCT Oxlip House

Thank you for your comments. OSJCT only manages the care at Oxlip House. For all other queries, please contact BPHA. Many thanks!


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Review of

OSJCT Oxlip House

from Philip B (Son of Client) published on 23 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at OSJCT Oxlip House treat my mother with kindness, friendliness and respect at all times. My only frustration is with the catering services which since the departure of the former providers has not been able to provide cooked food at the weekend.

Reply from Helen Dearing, On behalf of the team at OSJCT Oxlip House

Thank you for your review - we greatly appreciate it. We love caring for your mother and we are thrilled to hear how happy you are with the care we provide for her. Unfortunately, we don't have any control over the food and facilities, please speak to BPHA, the social housing authority who will gladly assist with your comments.


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Review of

OSJCT Oxlip House

from David J (Client) published on 23 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the carers extremely good with a caring and understanding approach. The daily caring routine can be extremely inconsistent with timed visits fluctuating from day to day. This can lead to stress and confusion. The lack of a manager on site all day also causes periods of worry and stress.

Reply from Helen Dearing, Regional Marketing Manager - Central at OSJCT Oxlip House

Many thanks for your review - we appreciate your positive comments about the care we provide for you. I have circulated your comment about a manager on site and they will come back to you. Please note that OSJCT only manages the care side and not the building/facility. For these queries, please speak to BPHA. Many thanks.


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Review of

OSJCT Oxlip House

from Sian T (Daughter of Client) published on 14 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my dad moving into Oxslip House, he had lived in his bungalow in Colchester for 40+ years. When his wife and a lot of his friends passed away, I noticed Dad was becoming withdrawn and very sad. Most weeks I was the only visitor he had.
I live in Bury St Edmunds and looked at Assisted Living
accommodation that would suit his needs nearer to me as Dad had a fall in 2021 and broke his hip. We were concerned about him having another fall without anyone being around to assist him.
Dad moved into Oxslip House in September 2022. We chose Oxslip House partly because of the onsite carers, and we are so glad we did. Dad is now 89 and has had several other falls. Thankfully, every time he has, the carers have been in his flat within five minutes to assist. Dad cannot speak highly enough about the carers and Oxslip House in general.
To see him smile again and engage in conversation with the other residents has given him another lease on life.

Reply from Helen Dearing, Regional Marketing Manager - Central at OSJCT Oxlip House

Thank you so much for your review; we love having your dad with us. He has settled in well and gets on well with our other residents. The staff here will be thrilled to hear how much your dad likes living at Oxlip.


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Review of

OSJCT Oxlip House

from Susan P (Niece of Client) published on 13 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved here 4 years ago and the care and compassion he has received since he moved here is unsurpassed. There is nothing that is too much trouble, any concerns however small are answered promptly. You can approach any member of staff with confidence that any queries will be sorted. I think the
fact that they have not had to employ agency staff for the past 3+ years speaks for itself. I would have no hesitation in recommending Oxlip House for anyone looking for a caring environment. The team are a credit to OSJCT Oxlip.

Reply from Helen Dearing, On behalf of the team at OSJCT Oxlip House

Thank you so much for your review, we are thrilled to hear how happy you are with your uncle's care. We greatly appreciate your recommendation - please let us know if there is anything else we can do for your uncle or you. Many thanks!


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Awards / Recognitions (0)

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