Home Care Provider Owned by The Orders of St John Care Trust in Wiltshire

8.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by The Orders of St John Care Trust in Wiltshire

The Orders of St John Care Trust Locations in Wiltshire (1)

 

1 Home Care Provider owned by The Orders of St John Care Trust in Wiltshire

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OSJCT Florence Court

Rutland Crescent, Trowbridge BA14 0FH 

9.6 9 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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The Orders of St John Care Trust Reviews in Wiltshire (9)

8.7
The Orders of St John Care Trust has a Group Review Score of 8.7 (8.734) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

Overall Experience

  • 7
  • 2
  • 0
  • 0
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Date Published

9
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Review of

OSJCT Florence Court

from Christine S (Client) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for over 6 years and could not have been happier. The flats are well designed and the care staff could not be faulted. I would recommend it to anyone.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you so much for leaving us such a lovely review. It's been great getting to know you over the last 6 years. Thank you for recommending Florence Court, we are very grateful.


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Review of

OSJCT Florence Court

from Ann J (Client) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very very special and lovely. The garden is lovely, it is lovely and very quiet.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your lovely review. We are so pleased to hear how lovely you think our staff are also your home and garden. I must say the garden is particularly special, especially in the sun.


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Review of

OSJCT Florence Court

from A C (Daughter of Client) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for reviewing Florence Court, we really appreciate it.


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Review of

OSJCT Florence Court

from Reid G (Client) published on 4 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and a lovely facility. I teach here every other week and have done so for well over 6 months. I always feel welcomed by both the staff and management. I always enjoy the classes and interacting with the residents.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your review, we are so grateful for your support over scheme.


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Review of

OSJCT Florence Court

from E S (Client) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel at home and am very happy here - I moved in about 6 weeks ago.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Many thanks for your review. Congratulations on moving into your new home, we hope you are very happy at Florence Court. If there is anything you need, please let us know and we will be happy to help.


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Review of

OSJCT Florence Court

from Les B (Brother of Client) published on 10 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and staff for all their hard work. They helped me with my brother’s medical issues, forms and transport, which I could not do, and the aftercare was put in place to help him. Thank you very much again.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for leaving a review. It's our pleasure to assist your brother. Please let us know if there is anything else we can do to help him.


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Review of

OSJCT Florence Court

from Zoe J (Sister of Client) published on 3 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that we found Florence Court for my brother after he had his stroke. The design of the flats for wheelchair users meant no adaptations were required and the presence of 24-hour onsite carers contacted directly via personal alarms gives me peace of mind that help is always available in
an emergency. The setup at Florence Court has enabled my brother to retain his independence. The managers and care team go the extra mile to help and support their clients and their families. I could not have wished for a better environment for my brother. Thank you everyone at Florence Court!

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your review; we are so thrilled to hear how well you value our care team that help support your brother to retain his independence. Next time you visit your brother, do pop in and say hello.


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Review of

OSJCT Florence Court

from Mary T (Client) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good rapport with clients. Excellent support during difficult situations and caring concern shown at all times. Recent changes in staff mean some are not as good as others. Standard generally is of high quality and management, both manager and deputy are excellent.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your review; we will pass on your feedback. We strive to ensure we are giving the highest level of care at all times.


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Review of

OSJCT Florence Court

from J S (Client) published on 30 September 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been resident with my wife since 2016 - my wife died in September 2019. Staff at Florence Court have provided Domiciliary care - CAN DO - WANT TO - WILL DO - not because they have to. Care is given in a sympathetic and encouraging way. The care manager's encouragement to her team is provided
by example and leadership. She does so knowing the rules and how far she can bend them. The care manager - best in the West.

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Awards / Recognitions (0)

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