Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire

  • Home Care Providers Owned by Lotus Home Care Ltd in West Yorkshire

Only the locations & reviews in West Yorkshire for Lotus Home Care Ltd are showing below.

View the details of all 9 locations (with 58 reviews) owned by Lotus Home Care Ltd

Lotus Home Care Ltd Locations in West Yorkshire (4)

 

4 Home Care Providers owned by Lotus Home Care Ltd in West Yorkshire

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Lotus Home Care Leeds

Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston, Leeds LS11 5HL 

8.5 9 reviews
"Mum is happy with the care she receives from all the staff who attend to her. The dedication and careful thought in carrying out all cares…"   Read all 9 reviews

Lotus Home Care Leeds is a provider of high-quality domiciliary care for those living in and around the Leeds area. Services provided include respite care, personal care, care for people with physical disability and more general care for older people. Care… Read more about Lotus Home Care Leeds

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Lotus Home Care Wakefield

Unit 2, Navigation Yard, Wakefield WF1 5PQ 

8.0 8 reviews
"My Dad receives 4 calls a day from Lotus Home Care and the carers are amazing, they do everything that is in the care plan and always go…"   Read all 8 reviews

Lotus Home Care Wakefield are a provider of high-quality home care services to those who need dedicated care in the local area. Person-centred care services enable clients to live at home, remaining as independent as possible. Compassionate and… Read more about Lotus Home Care Wakefield

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Lotus Home Care Halifax

Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax HX1 5ER 

8.0 1 review
"Have had Lotus Home Care staff for the past 8 months. Seem to have settled into a core team that we see regularly with occasional others to…"   Read review

Lotus Home Care in Halifax offers general home care and also specialises in care for people with dementia and people aged 65+. Their carers understand that caring is about more than practical support. It is also about being an emotional support and… Read more about Lotus Home Care Halifax

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Lotus Home Care Huddersfield

Woodland View House, 675 Leeds Road, Huddersfield HD2 1YY 

6.6 9 reviews
"We receive care from Lotus Home Care and the carers go above and beyond. They come in, are very friendly and always offer my nanna a cup of…"   Read all 9 reviews

Lotus Home Care Huddersfield provides high quality care at home for those living in and around the Huddersfield area. Services provided include respite care, personal care, care for people with physical disability and more general care for older people. Care… Read more about Lotus Home Care Huddersfield

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Lotus Home Care Ltd Reviews in West Yorkshire (27)

Reviews Posted for members of Lotus Home Care Ltd

Overall Experience

  • 9
  • 9
  • 1
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Date Published

27
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19
Review of

Lotus Home Care Wakefield

from Kate K (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad receives 4 calls a day from Lotus Home Care and the carers are amazing, they do everything that is in the care plan and always go above and beyond to help. I cannot thank them enough as it gives me a chance to actually spend time with my dad rather than cooking, cleaning and shopping. The office
staff have been great from the beginning and always let me know if they are going to be late or sending new carers. Thank you.

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Review of

Lotus Home Care Leeds

from Angela F (Daughter of Client) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with the care she receives from all the staff who attend to her. The dedication and careful thought in carrying out all cares is excellent. Management I have given poor due to not acting on my concerns over Mum being left in bed until 11 am twice a week while carers are being sent to Tadcaster
in Mum's slot.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Leeds

It sounds like you have some positive feedback about the care your mum is receiving. This will be passed onto all care staff for all their hard work. The branch will be in touch to discuss the call times.


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Review of

Lotus Home Care Leeds

from B L (Husband of Client) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no experience with the "care" system before the year. I have been pleasantly surprised by what I have found. The carers are all nice people and are polite and pleasant and get in with their duties in a professional manner. Indeed I actively look forward to their daily visits.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a meaningful impact on your daily life. This will be passed on to both the Management Team and the Carers.


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Review of

Lotus Home Care Wakefield

from M F (Wife of Client) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A few weeks of respite care at home and at short notice was provided for my husband. The manager was very good, caring and professional and arranged for us to meet the carer prior. My husband was looked after well and the house was very clean on my return. Unfortunately as English was not the carers'
first language there were difficulties in understanding and he could not hold conversations.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Wakefield

It sounds like the respite care experience for your husband was overall positive, with good communication from the manager and quality care during your absence. It's understandable that difficulties in communication, due to language barriers, could have been frustrating. Despite this, it's clear that the care provided and the cleanliness of your home were satisfactory, which are important aspects of such a service. If you plan on using Lotus Care again, you might consider discussing the language aspect with the service provider beforehand to ensure smoother communication.


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Review of

Lotus Home Care Huddersfield

from P L (Client) assisted by family/friend published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All new carers should go with others for at least a solid week. There is one young girl who doesn't like dealing with men that more often than not doesn't do anything but stand around fiddling with her phone leaving the other carer to do everything else. Carers need much more training, not just dumped
in at the deep end. Lotus need to stop putting extra clients onto carers at a moment's notice as this is very unfair to long-standing current clients. Also if the carers are going to be running quite late then it should be the office's job to inform the client as the carers are far too busy to do this. Apart from one incident which has been dealt with most of the carers do a decent job with the odd little mistake which I tend to comment on. Sometimes they don't always let me know if they need me to order anything and I only find out when they inform me it has run out. I now make sure that I keep a stock of certain items, some items take a week to arrive others three days.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

It sounds like you are raising several important points regarding the experience and responsibilities of carers in your situation. I would like to apologise that you are encountering some concerns in relation to the care that you are receiving at the present time, This will be passed to the branch and addressed.


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Review of

Lotus Home Care Leeds

from Judith T (Mother of Client) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review has not changed. Sometimes carers come late. Then I get annoyed. They don't let me know. It's same questions.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

It sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I understand that it can feel repetitive with the same questions as well. This will be passed to the team to action.


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Review of

Lotus Home Care Huddersfield

from Simmy R (Relative of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive care from Lotus Home Care and the carers go above and beyond. They come in, are very friendly and always offer my nanna a cup of tea and make her feel at ease. They also help ensure she remains independent and doing things for her self.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Huddersfield

It sounds like Lotus Home Care has truly made a positive impact on your nanna's life! The fact that the carers go above and beyond, offering a cup of tea, being friendly, and helping her maintain her independence, is wonderful. It's such a delicate balance to ensure someone gets the support they need while also empowering them to do things for themselves, and it sounds like they've found that balance for your nanna. This will be passed on to the carers.


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Review of

Lotus Home Care Halifax

from Julie H (Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had Lotus Home Care staff for the past 8 months. Seem to have settled into a core team that we see regularly with occasional others to support familiar faces if needed.
Love how staff engage with elderly Mum. She responds well to their engagement which is lovely to see and hear.
They have managed
and supported me as Mum's condition has deteriorated. Discussing their feelings about what's needed or possible but always leaving it to me to decide and I value their input.
Iv been able to engage with the office and have my requests clearly added to call duties. Interactions between the office, the carers visiting and me have always been good. Thank you

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Halifax

Thank you for taking the time to leave such a lovely review - this will also be passed to your carers too. We are pleased to hear that you are happy with the support that you are receiving from Lotus Home Care. Our team is dedicated to delivering personalised and compassionate care with love and will continue to make a positive difference, in Halifax and Calderdale.


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Review of

Lotus Home Care Leeds

from K S (Wife of Client) published on 15 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Same carer for 18 months - with approximately 30 - 40 carers to assist her. Never informed about changes to times etc. Sometimes appear 1 hour early or 1 hour late. No messages! The office from which they work never contact. If we lose our main carer we would look for another provider.

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Review of

Lotus Home Care Wakefield

from Susan D (Niece of Client) published on 17 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have experienced money going missing, calls not been delivered on time, medication not been administered properly, no MAR sheet in the property, care plan not been followed, dirty smelly washing not been taken to laundry, poor communication with the office. Managers appear to say the right things
but nothing changes, meeting arranged with deputy and did not attend, sent someone else.

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Review of

Lotus Home Care Huddersfield

from Paulette J (Daughter of Client) published on 25 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to commend two of your carers for the way they both handled the situation with my dad and the ambulance service on 22nd November. They were both courteous and friendly and ensured my dad was clean and comfortable before the ambulance staff put him onto the stretcher. They also waited until my
dad was out of the property, due to the access issues with the property. Such professionalism and caring nature is rare nowadays, they are both an asset to your organisation for going the extra mile when required. Thank you.

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Review of

Lotus Home Care Leeds

from Tracey D (Client) published on 25 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the company. The office keeps me informed if there are any changes that would affect me. The two people who are my carers are very nice and are very respectful towards me and take time to listen to me if I need to tell them of anything to do with my illnesses.

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Review of

Lotus Home Care Leeds

from D H (Client) published on 17 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Staff brilliant.

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Review of

Lotus Home Care Huddersfield

from G O (Wife of Client) published on 20 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with all staff and carers who have always treated my husband with respect and dignity.

Reply from James Hartley at Lotus Home Care Huddersfield

Thank you, Mrs Oldham, for the kind words, this will be passed onto all the team. If you require any further support in any area please do not hesitate to contact us.


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Review of

Lotus Home Care Leeds

from D S (Client) published on 7 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the company very efficient, we have had a few small issues which have been effectively and easily resolved by office staff.
The carers are absolutely brilliant and have given me support, encouragement and most importantly empathy, help and good consistency due to working a four/three rota
which is helpful to me, the carers and my family.

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Review of

Lotus Home Care Leeds

from G G (Client) published on 3 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with service. Good carers and good communication from everyone at Lotus.

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Review of

Lotus Home Care Huddersfield

from Caroline J (Daughter of Client) published on 23 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has a good service from core regular staff who have formed nice relationships with her and understand her needs.
Some frustration when inexperienced or irregular staff do no look for/seek out the needs such as changing mum's bed/putting a wash load on, despite a note left on the front of the blue
file.
Overall very happy.

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Review of

Lotus Home Care Huddersfield

from Heather B (Daughter of Client) published on 1 April 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with Lotus Home Care Huddersfield for 16 months and currently it is the best service that we have had.


Good management, care and consideration and timely visits that vary, depending on Dad's circumstances. This is excellent. As a relative of a poorly man I feel confident with the care

that Dad gets.

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Review of

Lotus Home Care Wakefield

from Ronald P (Client) published on 11 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I could keep the same carers all the time it would be very good.

Reply from Harry Singh at Lotus Home Care Wakefield

Thank you very much for your lovely review. We are working hard to ensure a dedicated group of carers remain visiting yourself however on occasion (i.e. if the prior appointment requires an emergency being attended to), cannot always guarantee this. We will work hard to ensure this occurs.


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Review of

Lotus Home Care Leeds

from Samantha H (Granddaughter of Client) published on 9 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff.
Improvements would be getting more exact time for visits. Carers wiping down surfaces after shower.

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Awards / Recognitions (0)

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