Carefound Home Care in Nottinghamshire | 1 Home Care Provider

Review of
Carefound Home Care (West Bridgford)
from Susan H (Daughter of Client) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Although my mother is only receiving welfare visits in her care home at the current time these are very satisfying for her. It is reassuring to have issues raised by the carers as I only see what happens in the evenings.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for your feedback! We're glad to hear your mother finds the welfare visits satisfying and that our carers provide valuable support. It's important to us that you feel reassured, and we're always here to address any concerns. Kind regards

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Review of
Carefound Home Care (West Bridgford)
from A C (Power of Attorney of Client) published on 18 March 2025

Submitted via Website • Report

Overall Experience

The team at West Bridgford provide an efficient and compassionate service. We have found their communication to be excellent and are reassured that they will contact us if any issues arise that need sorting. The office team in particular are quick to respond to queries and they are willing to change

arrangements or provide additional services to fit with the needs of the service user.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for your lovely review! We're pleased to hear you appreciate our efficient, compassionate service and strong communication. Our office team is always here to support you and adapt to your needs. Let us know if there's anything more we can do. Kind regards

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Review of
Carefound Home Care (West Bridgford)
from B C (Wife of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My husband has been receiving support from the staff at the West Bridgford branch for a few months.
Both carers are unfailingly kind, patient and have got to know him well.
Although he is no longer able to anticipate their visits, while they are present he enjoys their conversation and support.
The

staff in the office always quick to respond to my queries and have shown flexibility when I needed to change arrangements.
I would have no hesitation in recommending Carefound Home Care and feel reassured by the professional approach of all staff members I have met.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your thoughtful review. We're delighted to hear that your husband has been experiencing such positive support from our team at the West Bridgford branch. Knowing that our carers are bringing him comfort and companionship, and that you feel supported by our office staff, means a lot to us. Our goal is always to provide flexible, compassionate care tailored to each person, and it's wonderful to know that we're meeting your expectations.Your recommendation is greatly appreciated, and we look forward to continuing to support you both. Please don't hesitate to reach out if there's anything further we can do.

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Review of
Carefound Home Care (West Bridgford)
from Anne D (Daughter of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience

Very friendly and efficient service. Lots of extra information about further support has been provided and the liason with the GP is very useful. Communication is efficient and straightforward and it is very useful being able to see immediate feedback on the app. The carers provide a friendly and caring

service and mum loves their visits. Thank you.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for sharing such a kind review! We're thrilled to hear that you and your mum have found our service friendly, efficient, and supportive. It's our priority to ensure that communication with families and healthcare providers is seamless, so were glad the GP liaison and app feedback have been helpful.
We're especially happy to hear that your mum enjoys her visits with our carers that connection is so important to us. Thank you for trusting us with her care, and please reach out anytime if there's more we can do to support you both.

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Review of
Carefound Home Care (West Bridgford)
from K B (Daughter of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience

Excellent care for Mum was provided by a number of carers. Always on time, polite and considerate, and act according to Mum's wishes and needs. Work with Mum to maintain independence and mobility and watch health issues carefully. I am always kept informed and called if there are any issues or concerns

noted. Lots of liaison on return from a recent hospital stay and to increase levels of care when needed.
Very considerate of being in someone's home, looking after that as well as Mum.
Slightly more costly than some other options but worth it for peace of mind, professional outlook, and reliability.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind review! We're delighted to hear that your mum has received excellent care from our team. It's lovely to know that our carers' punctuality, politeness, and attentiveness have made a positive impact. We're committed to respecting our client's wishes and needs, promoting independence, and vigilantly monitoring health issues. We understand that being in someone's home requires sensitivity and respect, and we're grateful that you've noticed and appreciated this aspect of our service. We are glad you find value in the peace of mind, professionalism, and reliability we strive to provide. Thank you once again for your thoughtful feedback.

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Review of
Carefound Home Care (West Bridgford)
from Barbara R (Daughter of Client) published on 15 July 2024

Submitted via Website • Report

Overall Experience

We have been using Carefound Homecare since March and couldn't be more pleased. My mother was quite nervous about having a carer visit but she now looks forward to it. Every carer she sees has taken the time to get to know her and the time they spend together makes such a difference to her. They are

always so punctual and manage to get so much done in the time they have! We appreciate how well-informed we are kept as well. Thank you.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind words and for sharing your positive experience with Carefound Homecare. We are thrilled to hear that your mother has grown comfortable and looks forward to her visits with our carers. Building a personal connection and ensuring our clients feel at ease is at the heart of what we do. We're glad to know that our carer's punctuality and efficiency have made a positive impact and that our communication has provided you with peace of mind. Your feedback means a lot to us and motivates our team to continue delivering the highest standard of care. Thank you for trusting us with your mother's care. If there's ever anything more we can do to support you and your family, please don't hesitate to let us know.

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Review of
Carefound Home Care (West Bridgford)
from Michael B (Son of Client) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My elderly parents had excellent care from Carefound. The carers were all kind, thoughtful, and attentive. They went above and beyond their normal duties which was much appreciated by our family.
I can't recommend them high enough!
Thank you!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your wonderful feedback. We are delighted to hear that our carers provided excellent care for your elderly parents and that their kindness, thoughtfulness, and attentiveness made a positive impact on your family.

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Review of
Carefound Home Care (West Bridgford)
from Michelle T (Daughter of Client) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that your mum receives excellent care and companionship and that she views her carers as friends. It's wonderful to know that her quality of life has improved, along with that of your family, as we understand how challenging it can be to manage care around the clock. We are glad to hear that our management team has been adaptable and responsive to your needs. Your feedback is greatly appreciated, and it motivates us to continue providing the highest standard of care.

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Review of
Carefound Home Care (West Bridgford)
from Hilary J (Daughter of Client) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for sharing your experience with Carefound. We are delighted to hear that our carers have had a positive impact on both your mum and dad over the last couple of years. It's wonderful to know that our team has been respectful, punctual, and willing to go above and beyond their roles. Your kind words and appreciation mean a lot to us. We are committed to maintaining the high standards that have earned your trust and satisfaction.

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Review of
Carefound Home Care (West Bridgford)
from Ann M (Wife of Client) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

It's heartening to hear about your positive experience with our carer. Providing care for a loved one with Alzheimer's can be challenging, and we're glad to know that our carer is not only helpful but also adept at supporting your husband's needs. Your satisfaction with our services means a lot to us, and we're committed to continuing to provide the support and assistance you both deserve.

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Review of
Carefound Home Care (West Bridgford)
from E P (Client) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience

I find it hard to review something when I have not been using the service for that long. I feel my carer and myself are now getting to know one another better. There have been rather too many breaks since joining Carefound on an ad-hoc basis, due to unforeseen circumstances, and this has slowed the

'getting to know you' process, but I feel we are there now. My family is in the USA are paying for your service, I don't know how much.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

It's completely understandable to feel uncertain about reviewing a service when you're still in the process of getting to know your carer and adjusting to the new arrangement. We appreciate your honesty and patience as we work to ensure that you receive the best possible care. We apologise for any disruptions caused by unforeseen circumstances that may have affected the continuity of care. Building a rapport and understanding between you and your carer is essential, and we're glad to hear that you feel you're getting there now. Please feel free to reach out to our team if you have any questions or concerns, or if there's anything more we can do to support you during this transition period.

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Review of
Carefound Home Care (West Bridgford)
from Lesley C (Daughter of Client) published on 22 September 2023

Submitted via Website • Report

Overall Experience

We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any

questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.

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Review of
Carefound Home Care (West Bridgford)
from Paul S (Husband of Client) published on 15 August 2023

Submitted via Website • Report

Overall Experience

Delighted to give a five-star review (would have given you more, if that was possible). We have been receiving two visits per week for many weeks now. It has been a boon to have the continuity of the same person coming out on every visit. This has provided us with the obvious advantages, but also the

reassurance that you operate with long-term staff rather than short-term stand-ins. The caregiving staff have been courteous, considerate and knowledgeable. More importantly, they seem to be dedicated to their role and not simply doing a job.
Your organisational setup is superb. You have provided us with an App to easily access your digital records and see the care plans and the updates after each visit. You have also kept in touch with us through regular emails and telephone calls. All in all, an excellent set-up and wonderful people. Thank you.

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Review of
Carefound Home Care (West Bridgford)
from A T (Daughter of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Prior to Carefound Home Care supporting us, my mum was admitted to hospital. She had been adamant that she was coping with looking after herself and wouldn't need help when she was discharged. The carers did not rush the visits when my mum got anxious. Slowly, my mum is gaining confidence and is engaging

with them more. We have had to try a variety of different time slots and the Carefound team has been eager to work with me to get a schedule that best suits my mum.
This week, a carer spotted similar symptoms to those that caused my mum to be admitted to hospital. The manager contacted me about her concerns and offered to liaise with our GP. The team worked together to make arrangements for tests and took her down to the pharmacist to be reviewed as well. I was kept informed on progress.
I would highly recommend the team for its caring, professional service. Also, it has provided lovely personal touches - thanks for the coronation cupcake. I couldn't be happier to have found Carefound!

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Review of
Carefound Home Care (West Bridgford)
from H J (Client) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

I appreciate the same person visiting each time who always does as asked. It takes a while to get used to other helpers-for them as well as myself or family.

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Review of
Carefound Home Care (West Bridgford)
from Teresa K (Daughter of Client) published on 6 February 2023

Submitted via Website • Report

Overall Experience

If you are looking for a truly caring and professional yet personal service from a care company, you will not do better than Carefound Home Care. They have surpassed my expectations in all respects and we feel very lucky to have found them for the care of my elderly mother. The management and carers

are always willing to go the extra mile, whether it's to fit in extra visits at short notice, arrange medical appointments directly so that the carers can take my mother to them or to notify me straight away if there are any potential problems. My mother was adamant she didn't want carers but she really seems to enjoy and look forward to their visits. They genuinely seem to care about her well-being and we feel she has improved physically and mentally since they started their visits. We live a long way away so the Carefound app is also very useful as a real-time update on how my mother is doing on a day-to-day basis. Thank you, home care!

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Review of
Carefound Home Care (West Bridgford)
from J M (Niece of Client) published on 21 September 2022

Submitted via Website • Report

Overall Experience

When my auntie started needing additional care this was a worrying time. The manager of Carefound Home Care visited my auntie and I in my auntie's home and together we were all able to discuss things as a team and the manager could get to know my auntie. She took time and interest in hearing my auntie

talk about herself and her life, her likes and dislikes and her needs.
The first time I met the manager I instantly felt at ease. I could see that the manager genuinely cares about her job and her role in caring for my auntie. This was such a relief because I live a long way away. I was impressed by her professionalism, attention to detail, care and empathy for my auntie and the situation. Nothing is too much trouble. It is a small team and offers a really personal approach.
The manager is approachable and easy to reach on the phone. I have full faith in her ability to meet the changing needs of my auntie as time progresses.

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Review of
Carefound Home Care (West Bridgford)
from David W (Son of Client) published on 21 September 2022

Submitted via Website • Report

Overall Experience

The staff at Carefound Home Care have been amazing setting up and providing care for my mother. Previously she was with a large national company who ended up being terrible in terms of inconsistent appointment times, cancelling appointments and not having regular, experienced staff. Carefound has been

a breath of fresh air with their excellent service. Their communication is great and they always return calls or emails promptly. My mother has regular, friendly carers who arrive when planned and do a great job. Although it sounds simple this is not for some other companies. We would recommend Carefound to anyone in need of care support.

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Review of
Carefound Home Care (West Bridgford)
from Caroline R (Wife of Client) published on 22 August 2022

Submitted via Website • Report

Overall Experience

My husband has been extremely happy being cared for by his Carefound Home Care caregiver. The company has been very thorough in their assessment of his needs and understand the risks involved in taking care of him. I feel very confident in the care that is provided by Carefound.

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Review of
Carefound Home Care (West Bridgford)
from S F (Daughter of Client) published on 6 May 2022

Submitted via Website • Report

Overall Experience

I can honestly say we have only had fabulous service from Carefound Home Care.
The attention to detail to make sure Mum’s care is seamless and stress-free has been astounding.
Mum loves her carer and we as a family feel so reassured she is in such caring hands. I love the app and the accessibility

of ‘checking in’ on Mum and knowing she has had breakfast, meds, a bath etc…hugely reassuring.

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Carefound Home Care Locations in Nottinghamshire (1)

Carefound Home Care Reviews in Nottinghamshire (26)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

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Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

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Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

Carefound Home Care (West Bridgford)

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