Home Care Provider Owned by Abbots Care Ltd in Dorset

8.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Abbots Care Ltd in Dorset

Only the locations & reviews in Dorset for Abbots Care Ltd are showing below.

View the details of all 3 locations (with 101 reviews) owned by Abbots Care Ltd

Abbots Care Ltd Locations in Dorset (1)

 

1 Home Care Provider owned by Abbots Care Ltd in Dorset

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Abbots Care Ltd (Dorset)

Arena Business Centre, 9 Nimrod Way, Wimborne Minster BH21 7UH 

8.0 12 reviews
"I'm not at all surprised Abbotts Care received an "Excellent" CQC result. The Ferndown Team are just delightful, all are warm, caring,…"   Read all 12 reviews

Abbots Care offers award-winning and market-leading home care and live-in care services in Dorset, with each care package uniquely created to suit your particular care needs and requirements. The Abbots Care team ensure the delivery of care is person-centred,… Read more about Abbots Care Ltd (Dorset)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Abbots Care Ltd Reviews in Dorset (12)

8.7
Abbots Care Ltd has a Group Review Score of 8.7 (8.737) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbots Care Ltd must have a Review Score.

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Review of

Abbots Care Ltd (Dorset)

from Joy R (Daughter of Client) published on 10 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not at all surprised Abbotts Care received an "Excellent" CQC result. The Ferndown Team are just delightful, all are warm, caring, considerate interested in my mother, make thoughtful suggestions, are aware of small details that make a difference and are always happy, upbeat and enthusiastic even
singing as they enter her flat. I can see they are genuinely fond of mum and I can see a significant difference in my mother who now feels secure and relaxed, safe and content and looks forward to each and every visit. I too have been able to "let go" as I fully trust them to handle all aspects of her care in a professional and respectful manner.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Dorset)

It's truly rewarding to hear such positive feedback, thank you for taking the time to share it. Our Dorset team works tirelessly to ensure each client and their family feel supported and valued, so it's wonderful to know the team has made a meaningful impact on both your mum and yourself. Thank you once again for your kind words - they truly motivate us to continue providing the highest level of care and support.


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Review of

Abbots Care Ltd (Dorset)

from M D (Client) published on 13 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care from all the carers, but as head office do not know the area, the girls are sent back and forth, all over the place, wasting their time and petrol, instead of a sensible order. Thank you for their care.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Dorset)

Thank you for taking the time to leave a review, we really value all feedback. We are pleased to hear that you are happy with the level of care and we will pass your comments on to our management team regarding the rotas as you have raised some very valued points.


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Review of

Abbots Care Ltd (Dorset)

from Andrew J (Son of Client) published on 30 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the local manager was off sick and only recently returned, the rotas are a mess. I appreciate that you have staff shortages but that does not excuse the poor service. Times are all over the place, no continuity of carer, and male carers arrive for morning and evening visits which are unacceptable
to my mother and was well known to the local manager, but central management doesn't seem to be able to sort this out. She needs continuity of care so she knows the people attending and a consistent time of visits.


I would like to thank the regular carers who look after my mother who provide excellent care and personal attention knowing what she likes and spending, and the right time at each visit. I would particularly like to commend two of my mother's main carers.


Reply from Abbots Care, Marketing at Abbots Care Ltd (Dorset)

Thank you for your feedback, we understand you have now spoken with the branch manager and action steps have been put into place to ensure your mother receives the best service and support.


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Review of

Abbots Care Ltd (Dorset)

from B W (Client) published on 20 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When returning home after 3 months in hospital I needed a great deal of support. This I got in spades. Without exception all carers were kind and caring, doing everything I could have asked for an always with a smile. I was very happy indeed with the care and comfort I received.
I was lucky to have
such lovely ladies looking after me and would recommend them without hesitation.

Reply from Sophia Roberts, Head Office at Abbots Care Ltd (Dorset)

Thank you for the lovely feedback. We're so glad that you're happy with our service.


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Review of

Abbots Care Ltd (Dorset)

from Anne (Daughter of Client) published on 20 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care provided wonderful care for my Dad. He got on very well with his carers and enjoyed their visits. Abbots Care were excellent at keeping me informed with anything relating to his health and well-being and were also a great source of advice and support. The carers were friendly, kind, caring
and professional and visits were always punctual. I would very much recommend Abbots Care.

Reply from Sophia Roberts, Head Office at Abbots Care Ltd (Dorset)

Hi Anne, thank you very much for your kind feedback. Abbots Care


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Review of

Abbots Care Ltd (Dorset)

from Angela R (Daughter of Client) published on 27 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care has provided a wonderful service for my father over the past year. Dad (aged 96) accepted carers easily after living an independent life, due to the kindness, friendliness and understanding provided. He has not had an easy year but Abbots made sure he was always well cared for. I would highly
recommend Abbots Care to anyone needing assistance at home.

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Review of

Abbots Care Ltd (Dorset)

from Brian S (Son of Client) published on 21 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the manager and her staff.
They are a professional team and I would recommend them always.
They treated my mother with the utmost respect, she had dementia and other problems.
The staff are well looked after and trained, therefore, know what they are doing.

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Review of

Abbots Care Ltd (Dorset)

from Keith D (Son of Client) published on 21 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care looked after my father at his home and he always looked forward to their visit.
A very professional and caring company.

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Review of

Abbots Care Ltd (Dorset)

from Clare (Daughter-in-law of Client) published on 20 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this company enough.
They made a very stressful situation so much better with their professionalism and experience.
My mother- in- law felt at ease with the carers and they helped us, the family, as much as they did improve her quality of life.
Advice and regular updates gave
us peace of mind.
Thoughtful touches like making cakes, walking the dog, singing songs kept her stimulated.
Personal care was treated with dignity and I am so glad that we chose you, thank you!

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Review of

Abbots Care Ltd (Dorset)

from Doreen B (Wife of Client) published on 29 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only praise Abbots care Ltd and all the carers for being just that. Each and everyone who cares for my husband do their utmost to make sure he is comfortable and settled before leaving and all have a very pleasant attitude towards him.

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Review of

Abbots Care Ltd (Dorset)

from Helen B (Daughter of Client) published on 24 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being with Abbots Care Ltd - Dorset, my mum received every care, attention and kindness she could wish for. Every one of the carers cannot do enough for her. It's very comforting for the family to know mum is receiving such high standard of care. The cost is more than the previous agency but it
is worth the extra to get quality in return. They all just seem to love the job they do - always a smile and all have a good sense of humour!

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Review of

Abbots Care Ltd (Dorset)

from Philip S (Son of Client) published on 10 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent. Unfortunately, the overall cost is considered far too high against competition.

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Awards / Recognitions (7)

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