Y1 Capital Ltd in Dumfries & Galloway | 2 Home Care Providers

Review of
Esteem Home Care Stranraer
from Wendy W (Daughter-in-law of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Esteem have been excellent in all areas of care for my mother-in-law. They always make sure her needs are met, and they are very patient and efficient. They take time to listen and are compassionate. We as a family could do without them, if we did not have them she would need to go into a care home.

She is at home where family and friends can visit regularly. Thank you to all of you, we very much appreciate it.

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Review of
Esteem Home Care Stranraer
from Anne J (Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Very good service overall. I have seen many different carers and I can honestly say that I have gotten on with all of them, they have all been very good and helpful. They are very professional and nothing is a bother to them. I would recommend this company to everyone.

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Review of
Esteem Home Care Stranraer
from William M (Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Esteem are a hard working company there carers are very helpful and friendly always willing to go the extra mile to help me I have been with the company for nearly a year now and have no complaints about the staff all great and always have a,smile on there faces

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Review of
Esteem Home Care Stranraer
from I H (Daughter of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

My relationship with Esteem Care over a period of time, has been extremely beneficial for the care of my mother, and also the ongoing relationship that I have with them. This has been achieved, not only with the hard work of the Esteem Care Team when attending to my mother but also in the Management

of the ever-changing situation in my mother's dementia journey. All individuals come together as a team and give excellent care to mum and support to me. Any issues which have cropped up, and there are always issues developing unexpectedly or otherwise with her dementia, this has been managed between the Esteem Management Team and myself and dealt with efficiently. With the help and support of Esteem Care, I am very confident everything will be handled professionally to my satisfaction, and to the level of care my mother requires.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

Thank you for your wonderful feedback. We're delighted to hear that our team's dedication has made a positive impact on your mother's care and your ongoing relationship with us. Your confidence in our service means the world to us. Best regards

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Review of
Esteem Home Care Stranraer
from M T (Daughter of Client) published on 15 April 2024

Submitted via Website • Report

Overall Experience

The only thing I can say is nothing to say so far. The experience is negative. Far too many changes, not being notified of any changes and as only supposed to be two girls in one week as offered we have had 21 that I know about! This is in a 3 month period! This is certainly not what I accepted for

my Mother and I hope to get answers without excuses.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We are sorry that you are unhappy with our service and are looking at ways to resolve this. Unfortunately, since the package of care commenced we had a full-time member of staff on that run sadly pass away and the other full-time staff member reduced their hours to part-time. We have successfully recruited for the full-time position but are still actively recruiting for the part-time back shift position and are having to rely on bank staff to cover this at the moment. We aim to provide continuity and sincerely apologise for any inconvenience this is causing. As well as actively recruiting we have had high levels of sickness among staff which has affected our service.

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Review of
Esteem Home Care Stranraer
from Gareth C (Son of Client) published on 9 February 2024

Submitted via Website • Report

Overall Experience

My mother died in October past, and was well attended to, by the company. It was only for a brief 8-month period, honestly cannot fault the people involved. Care package was implemented mum did not want it, or a hospital bed. A young lady who was the first carer at mum's home, my wife worked with her

previously and gave a glowing reference of her. Her carer arrived at the same time the bed was delivered, as did my wife to help ease the introduction of a carer for both mum and her carer. I was in the other room, but could still hear mum saying to the carer it's my way or the highway and thought to myself, welcome to my world. Mum's carer and all other carers became a big part of mum's last months, and she grew to accept, respect and love them all. When she was in hospital at the end, she requested for me to ask the carers to visit as part of the extended family, no greater appreciation could she give than that to them for all great care. This care company and all involved including management are first class.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We are deeply moved by your words and honoured to have been a part of your mother's care journey. Your feedback means the world to us, and we're grateful for the opportunity to provide support during such a significant time. Please know that we're here for you and your family whenever you need us. Thank you for trusting us with your mother's care.

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Review of
Esteem Home Care Stranraer
from Alexander M (Client) published on 8 February 2024

Submitted via Website • Report

Overall Experience

I feel this service is good staff are great I have benefited with the help I also get a chance to talk to people I can't thank you enough for all your help and support I really think a lot off other people would benefit from this service.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

Thank you for your kind words! We're delighted to hear that you've found our service helpful and supportive. It's our pleasure to assist you, and we appreciate your feedback. If you know anyone else who could benefit from our care, please spread the word. Thanks again!

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Review of
Esteem Home Care Stranraer
from Ann C (Wife of Client) published on 7 February 2024

Submitted via Website • Report

Overall Experience

Happy now with the new carers, very good and take the time to ensure that my husband has the proper care, no rushing in and out, they make sure that he is happy and very satisfied with the care he is receiving now and nothing is too much bother for them.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We're delighted to hear that your husband is receiving the excellent care and attention he deserves. Our carers are dedicated to ensuring his happiness and satisfaction, and they take the time needed to provide the best possible care. Your husband's well-being is our top priority, and we appreciate your positive feedback. If there's anything more we can do to enhance his care experience, please don't hesitate to reach out. Thank you for choosing Esteem Care.

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Review of
Esteem Home Care Stranraer
from Julie S (Client) published on 6 February 2024

Submitted via Website • Report

Overall Experience

Each individual carer has gone above and beyond to make me feel valued as an individual, providing positive reinforcement of my contribution to each visit and ensuring I am happy with each step they take. Communicating constantly what is going to happen, from chairs being moved to clothing being adjusted.

Because of my individual mobility issues and health problems a specific way of transferring, seat support and systems are used. The girls are quick to become aware of my requirements which makes the visits easier.
The reviews and follow-up has been carried out very well, ensuring I have been fully involved in the process and enabling an increase in hours to better suit my needs. The personal touch including a face-to-face visit when advising clients of the loss of a dear carer was definitely the correct way of notifying everyone, although obviously very difficult for the staff member involved.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We greatly appreciate your kind words and feedback. Our dedicated carers are committed to providing individualised care and ensuring your comfort and well-being during each visit. Communication and understanding are essential, and we're glad to hear that our team has been quick to adapt to your specific needs. We're here to support you every step of the way, and your involvement in the care process is important to us. Thank you for acknowledging our efforts, and if you have any further suggestions or needs, please don't hesitate to let us know.

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Review of
Esteem Home Care Stranraer
from W M (Client) published on 15 January 2024

Submitted via Website • Report

Overall Experience

I started using Esteem last year when I came out of hospital, staff are very polite and helpful always on time great service would recommend to all my family and friends, the staff go out their way to help you, always there when I need someone to talk to.

Reply from Michelle, Agency Manager at Esteem Home Care Stranraer

Hello,
I wanted to personally extend my gratitude to you for taking the time to share your positive experience with Esteem Care. Your feedback means a lot to us.
Here at Stranraer, our team is wholeheartedly dedicated to delivering the finest care and support to our clients, and your kind words serve as a testament to our unwavering commitment to excellence. We take pride in our staff's politeness, helpfulness, and punctuality, and it's wonderful to hear that you've had such a great experience with us.
If there's anything else you need, or if you ever wish to share more feedback, please feel free to get in touch. We're here to assist you in any way we can.
Thank you once again for choosing Esteem Care. We eagerly anticipate the opportunity to continue providing you with the exceptional care and service that you rightly deserve. - Agency Manager

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Review of
Esteem Home Care Dumfries
from Gwyneth H (Client) published on 15 February 2018

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care I have from everyone at Guardian Response.

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Review of
Esteem Home Care Dumfries
from Janet O (Daughter of Client) published on 10 October 2017

Submitted via Website • Report

Overall Experience

Guardian Response has made it possible for my 97-year-old mother to remain in her home. They have been absolutely wonderful, without exception the girls have been kind, caring and helpful. I just cannot say enough about how good they have been to my mum.

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Review of
Esteem Home Care Dumfries
from Alison K (Daughter of Client) published on 3 May 2016

Submitted via Website • Report

Overall Experience

After a difficult period of ill health, diagnosis and hospital treatments, my mother settled into a new house all the more quickly thanks, in large part, to the kindness and caring skills of the women from Guardian who support her every day. She has a limited number of carers who she soon got to know

and trust. They are flexible, friendly and reliable and have restored my mum's confidence and independence. She looks forward to their visits every day. Before Guardian Response became responsible for her care, she dreaded her carers coming in, never knowing who it would be. As a result I have had my first holiday for a long while without the constant nagging worry about mum not being safe.

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Home Care Providers Owned by Y1 Capital Ltd in Dumfries & Galloway

Y1 Capital Ltd Locations in Dumfries & Galloway (2)

Y1 Capital Ltd Reviews in Dumfries & Galloway (13)

Reviews Posted for members of Y1 Capital Ltd

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Dumfries

Esteem Home Care Dumfries

Esteem Home Care Dumfries

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