Home Care Provider Owned by Cera in Ayrshire

  • Home Care Provider Owned by Cera in Ayrshire

Cera Locations in Ayrshire (1)

 

1 Home Care Provider owned by Cera in Ayrshire

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CERA - Ayrshire

Skye House, 15 Skye Road, Prestwick KA9 2TA 

1.0 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Cera Reviews in Ayrshire (2)

Reviews Posted for members of Cera

Overall Experience

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Review of

CERA - Ayrshire

from Fiona W (Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.

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Review of

CERA - Ayrshire

from H M (Son of Client) published on 26 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have given one star as unable to give zero stars. CERA care, based in Prestwick, is an absolutely terrible company with incompetence and lies from this company from the start. We finally got another care company in as Cera had been shocking from the start, absolutely a disgrace and untrustworthy.

Reply from Suzanne Fleming, Registered Manager at CERA - Ayrshire

We believe that we did our very best to support the service user in partnership with all the professionals involved. Our complaint policy and procedure has been given to the service user should they wish to make a formal complaint.


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