Home Care Providers Owned by Cera in Cheshire

  • Home Care Providers Owned by Cera in Cheshire

Cera Locations in Cheshire (2)

 

2 Home Care Providers owned by Cera in Cheshire

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Cera - Cheshire

Suite 2B, Breeden House, Edleston Road, Crewe CW2 7EA 

6.0 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Halton (Premier Care)

Ashley House, Ashley West Way, Widnes WA8 7RD 

2 reviews
  • Care Provided
  • Dementia
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CHD Living Ltd

Cera Reviews in Cheshire (4)

Reviews Posted for members of Cera

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 3

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Review of

Cera - Cheshire

from Mark C (Brother of Client) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call
to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.

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Review of

Cera - Cheshire

from M H (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.
A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.

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Review of

Cera - Halton (Premier Care)

from Joan W (Wife of Client) published on 21 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed in the company, in fact, can be quite angry, sorry. Don't keep to the package set out, in my case important, but ring up does not seem to make any difference. Management seem very nice on phone and they are, but when it comes to sorting out problem nils vill. Very unhappy, very.

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Review of

Cera - Halton (Premier Care)

from Jane D (Daughter of Client) published on 27 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been trying to get an ongoing complaint sorted for nearly four months now for my mother. The times that she is supposed to have her tea and late-night call are never on time and have caused my mother to fall trying to make her tea as they aren't there to do what they are paid for. A man in the
office who I've spoken to on several occasions has got an appalling attitude and passes the buck, blaming the carers for being late when it's him who gives them the times to visit. In fact tonight they haven't even turned up to do her tea visit and no call to say why. Totally disgusted with the way my mother has had to put up with this care. If it is not resolved and quick I am going to report it to CQC.

Reply from Mark Vermes, Head of Governance at Cera - Halton (Premier Care)

On receipt of this review, our registered manager contacted the reviewer. She is the daughter of one of our clients. The daughter had not previously raised any concerns with the registered manager. The registered manager has promised to monitor the care package. There was a carer who missed a call on Saturday 24th April. The office phoned the mother who confirmed she was fine. This carer has been disciplined appropriately. The registered manager has now apologised to the daughter. The daughter now knows she can raise issues directly with the registered manager. Missed calls are very rare events and our systems are designed to prevent them. We regret that the call was missed on this occasion, but we checked to ensure that no harm was done. The registered manager will also address the issue of the timing of the calls which the daughter has raised.


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Awards / Recognitions (0)

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