Only the locations & reviews in Essex for Cera are showing below.
View the details of all 51 locations (with 69 reviews) owned by Cera
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10 New Century Road, Laindon, Basildon SS15 6AG
Submitted via Website • Report
Reply from Amanda Price, Deputy Regional Director - Region 5 at Cera - Essex and Havering
Thanks for your lovely feedback. I'm so glad that you and your husband are happy with the service that the Cera Essex and Havering team delivers to you. Thank you for being understanding that from time to time our carers do have to deal with emergencies or wait for paramedics, etc. I'm glad that your husband enjoys his time with the carers and that he has built up a positive rapport with them. I trust that we will continue to deliver the same great standard of service to you and your husband for many more years!
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Submitted via Website • Report
Reply from Amanda Price, Deputy Regional Director at Cera - Essex and Havering
Thank you for your lovely review Susan. We hope Dad continues to get amazing care in his new home. I will ensure that your positive comments and praise are passed to the branch team and care team in Basildon. It has been an absolute pleasure to have been able to support your dad.
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Submitted via Website • Report
Reply from Amanda Price, Registered Manager at Cera - Essex and Havering
Thank you for your amazing review. It is our absolute pleasure to care and support your dad! He is a wonderful man! We are happy that you are so pleased with our service.
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Submitted via Website • Report
Reply from Amanda Price, Registered Manager at Cera - Essex and Havering
Thankyou so much for such a positive review John. I'm so glad that you are happy with the care your dad receives. It is our pleasure to care for your dad. We will be sure to pass the feedback onto his carers.
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Submitted via Website • Report
Reply from Amanda Price, Registered Manager at Cera - Essex and Havering
Thank you so much for your review. Your words have really reminded me why I keep working in care. You have an amazing team of carers and I'm so glad that they are supporting you to a high standard and one that meets your needs.
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Submitted via Website • Report
Reply from Amanda Price, Registered Manager at Cera - Essex and Havering
Thanks for your review. We do apologise once again that the bins did not recently get put out. We have reminded the carers once again to do this every Sunday evening (even though they should know considering they've been doing this for the past 16 years!).
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Submitted via Website • Report
Reply from Amanda Price, Registered Manager at Cera - Essex and Havering
Thank you for your review and I am pleased to hear you are happy with the level of care from our professional carers for your partner. We have sent you through a password reset link for the Cera app so that you can reset your password and access your partner's schedule for call times, along with being able to view the care logs. Please do contact us if you have any further issues with accessing the app.
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