Only the locations & reviews in Greater Manchester for Cera are showing below.
View the details of all 51 locations (with 69 reviews) owned by Cera
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Trinity House, Newby Road Industrial Estate, Newby Road, Hazel Grove, Stockport SK7 5DA
Hibiscus Court, 16 Sedgeborough Road, Manchester M16 7HU
8 Premier Street, Old Trafford, Manchester M16 9ND
Unit B, Suite A (First Floor), The Oaks Business Park, Crewe Road, Wythenshawe, Manchester M23 9HZ
Premier House, Union Street, Pendlebury, Swinton, Manchester M27 4HL
1st Floor Suite 4, Bluepits Mill, Rochdale OL11 2YW
134 Chorley New Road, Horwich, Bolton BL6 5QN
Submitted via Website • Report
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Submitted via Website • Report
Reply from Cera Care, Cera Care Support at Cera - Rochdale (Premier Care)
Dear Julie, we are sorry to see that you have concerns over the quality of care given. This is of great concern to us and we are investigating fully internally, your complaint has been escalated to regional management, if you have any further information to assist us in this investigation or wish to discuss further, please contact us via hello@ceracare.co.uk
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Submitted via Website • Report
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Submitted via Website • Report
The morning staffing is much better than the later calls and the consistency on occasions is more stable. I could not recommend this agency as the staffing and the response to complaints are poor.
Staff do not appear to follow the care plan either with the times allocated or with the support required. Again the morning support is better than the tea and evening support. Management do not call you back or apologise.
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Submitted via Website • Report
Reply from Response from Premier Care at Cera - Rochdale (Premier Care)
Premier Care stepped in to provide care at very short notice as the regular provider was short of staff. We are sorry that there was no time to let the client know before our carers arrived. One of the carers washed her hands on arrival before putting on gloves. The blinds were left open as it was a warm day and no-one could see in from outside. Premier Care dispute the allegations made and the regular provider is writing to the complainant in detail. The male carer in question states that he was wearing a face mask.
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