Home Care Provider Owned by Cera in Northamptonshire

  • Home Care Provider Owned by Cera in Northamptonshire

Cera Locations in Northamptonshire (1)

 

1 Home Care Provider owned by Cera in Northamptonshire

Sort by:
View on Map
Cera - Old Stratford

Unit 4, Furtho Court, Towester Road, Old Stratford, Milton Keynes MK19 6AN 

2.3 4 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care St Helens, St Helens
Alcedo Care
CHD Complex Care, Godalming
CHD Living Ltd

Cera Reviews in Northamptonshire (4)

Reviews Posted for members of Cera

Overall Experience

  • 1
  • 1
  • 0
  • 1
  • 1

Date Published

4
1
2
2
2
Review of

Cera - Old Stratford

from David L (Husband of Client) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions
of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Old Stratford

from J B (Grandson of Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them
to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Old Stratford

from Rita B (Wife of Client) published on 24 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mears carers are all very lovely ladies, finding them very helpful looking after my bedbound husband. Very pleased with them all, especially under the difficult times of lockdown we are all experiencing, so appreciate all the help you can give us at these terrible times. Thank you very much to each
and every one of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Old Stratford

from Hazel (Wife of Client) published on 2 December 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service that Mears Care supply.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Cera in Bedfordshire Cera in Cambridgeshire Cera in Cheshire Cera in Cumbria Cera in Derbyshire Cera in Devon Cera in Essex Cera in Greater Manchester Cera in Kent Cera in Lancashire Cera in Lincolnshire Cera in Merseyside Cera in Norfolk Cera in Northamptonshire Cera in South Yorkshire Cera in Staffordshire Cera in Suffolk Cera in Tyne & Wear Cera in West Midlands Cera in West Yorkshire Cera in Wiltshire Cera in Aberdeenshire Cera in Argyll & Bute Cera in Ayrshire Cera in Clackmannanshire Cera in Dumfries & Galloway Cera in East Lothian Cera in Lanarkshire Cera in Midlothian Cera in Perth & Kinross Cera in Conwy Cera in Rhondda, Cynon, Taff

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera to verify any information. View our terms and conditions. Cera has a Basic Service – more info.