Home Care Provider Owned by Care Matters Homecare in Durham

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Care Matters Homecare in Durham

Only the locations & reviews in Durham for Care Matters Homecare are showing below.

View the details of all 2 locations (with 23 reviews) owned by Care Matters Homecare

Care Matters Homecare Locations in Durham (1)

 

1 Home Care Provider owned by Care Matters Homecare in Durham

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Care Matters Homecare (Darlington)

3 Pioneer Court, Morton Palms Business Park, Darlington DL1 4WD 

9.8 15 reviews
"My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy,…"   Read all 15 reviews

Care Matters emerged from first-hand experiences with disappointing care standards for their own loved ones. Driven by a determination to make a positive impact, they established a local business specialising in home care services throughout the North… Read more about Care Matters Homecare (Darlington)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Care Matters Homecare Reviews in Durham (15)

9.4
Care Matters Homecare has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care Matters Homecare must have a Review Score.

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Review of

Care Matters Homecare (Darlington)

from R B (Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has January
20255 the same would apply for the previous twelve months. Very pleased.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service, we're delighted that you are very pleased with the service you receive. We agree that our care staff are fantastic and we will pass on your kind words to those who support you. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from H T (Daughter of Client) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Nice people who are very pleasant." - A quote from my mum.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Many thanks for taking the time to complete the review, it is greatly appreciated and we're delighted that your mum has had a good experience with our service.


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Review of

Care Matters Homecare (Darlington)

from L H (Grandson of Client) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Care Matters Homecare to look after the care needs of our grandmother. She had spent a period of time in hospital and needed help and assistance in her home to live as independent as possible. The staff were extremely supportive and understanding of her care needs and formed an excellent bond
with her.
Highly recommend.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

It was an absolute pleasure to support your grandmother and your kind words will be shared with our fantastic care staff. We wish you and your family all the best and thank you for your feedback.


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Review of

Care Matters Homecare (Darlington)

from P B (Daughter of Client) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the bins;
putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review on our service, it is greatly appreciated. Your kind words will be shared with the care team.


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Review of

Care Matters Homecare (Darlington)

from C R (Client) assisted by family/friend published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from the word go.
Carers are kind and polite and do everything I need them to do.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Many thanks for taking the time to complete a review. Your positive feedback will be shared with the team.


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Review of

Care Matters Homecare (Darlington)

from J S (Wife of Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service it's greatly appreciated. We're delighted that you chose Care Matters and are happy with our service and look forward to sharing your feedback with the team. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from Pamela G (Wife of Client) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely recommend
Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Dear Pamela, many thanks for your feedback. Anyone needing the services of a care company for the first time is understandably going to feel anxious and concerned, I am so glad our team were able to allay those concerns quickly and provide the right support for your husband. Your positive feedback will be shared with the team. Thanks again!


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Review of

Care Matters Homecare (Darlington)

from J S (Daughter of Client) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review of our service. We are glad that your father is happy with the service he receives; the positive feedback is greatly appreciated and will be shared with the team.


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Review of

Care Matters Homecare (Darlington)

from Maureen S (Partner of Client) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Hi Maureen, thank you for taking the time to complete a review of our service. Communication is key to any successful partnership and it is great to hear that you feel listened to by the team who support your partner. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from Steven L (Client) assisted by family/friend published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the carers and they do everything I want them to do. They turn up on time and help me with my personal care and medication.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review, it's greatly appreciated.


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Review of

Care Matters Homecare (Darlington)

from Sheila B (Wife of Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been kind, pleasant and patient.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service.


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Review of

Care Matters Homecare (Darlington)

from C W (Client) published on 5 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that come are really nice and friends always on the other end of a phone if I need anything. They do a really good job.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review and we will pass your kind words on to the whole team.


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Review of

Care Matters Homecare (Darlington)

from Susan D (Niece of Client) published on 3 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really caring company who always listen and have the person they are caring for best interests at heart, they are always available which is comforting for us as a family to know. We can call during office hours but also out of office hours and the call is always answered.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

Thank you for taking the time to leave us a review, our care team are committed to delivering high-quality care services, and it is always nice to hear that we are succeeding.


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Review of

Care Matters Homecare (Darlington)

from E G (Daughter of Client) published on 3 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care and attention my mum has received. When I have been concerned staff have responded quickly and reassured me.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

We are grateful for your kind words and will pass on your appreciation to the team of care staff who support your Mum.


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Review of

Care Matters Homecare (Darlington)

from Carol F (Daughter of Client) published on 20 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Matters provided my mum the support to be able to come home from hospital and spend her last days with her family. They came to the hospital within hours and allowed mum to be home in just over 24 hours. Excellent service, Carers were very caring and nothing was too much.

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Awards / Recognitions (0)

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