Home Care Providers Owned by Fuchsia Home Care Services in Norfolk

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you so much for your heartwarming review! We're overjoyed to hear that your mum is receiving such excellent care. Our team is dedicated to treating every client with the highest respect and dignity. It's wonderful to know they also take the time to connect and build strong relationships with you and your family, including your grandchildren and grand-dog. We are honoured to be seen as part of your family and will continue to provide the best care possible.

Reply from Adam Marzec, Registered Manager at Fuchsia Homecare Norwich

Thank you so much, for your incredibly kind words. Your feedback means the world to us, and we're truly touched by your appreciation. It's our privilege to support you and your family, and knowing that we've built a trusting relationship with you all is exactly why we do what we do. Our team is dedicated to providing the best care possible, and your kind recognition motivates us to keep going. We're so grateful to be a part of your lives and to have your trust. Thank you again for your lovely message, it really made our day!

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for your review. We're happy to hear that you find our carers empathetic and caring. We understand your frustration about the visit times and the related payments. Our policy requires payment for the full half-hour if the carers are with you for at least 16 minutes. However, we recognise that some visits may have been shorter than 15 minutes, and we apologise for any inconvenience this has caused. We are committed to resolving this issue and ensuring you get the full value of our service. I will follow up with you separately to address your concerns and reach a resolution. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Your heartfelt review has touched our hearts deeply. We are humbled by the positive impact we have had on your wellbeing. Knowing that our team has been able to support and adapt to your unique needs brings us immense joy. Your kind words about our care and dedication mean the world to us. At Fuschia, we are committed to providing exceptional care, regardless of age. Your recommendation and praise are greatly appreciated, and we want you to know that we are always here for you.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you've experienced. Delivering consistent, high-quality care is our priority and we're committed to maintaining these standards for all our customers. We've taken note of your feedback regarding the cover team during regular carers' absence and their experience level. Rest assured, we're actively working to ensure that all our staff is well-equipped to meet our customers' expectations. As for management, we appreciate your input and will conduct a thorough review of our internal processes and standards. Your feedback helps us identify areas for improvement, and we're implementing measures to address the issues you've raised. If you'd like to discuss this further, please feel free to reach out to our management team directly. We value your feedback and look forward to resolving any concerns you may have. Thank you for your patience and understanding as we work through these challenges.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for your feedback. We are glad to hear that you are generally happy with our service. We truly understand the importance of punctuality, especially for morning visits, and we apologise for any inconvenience caused. We appreciate your understanding that unforeseen circumstances can lead to delays and communication is the key in these situations. Moving forward, we will strive to improve our communication to promptly inform you of any schedule changes. Thank you for bringing this to our attention. If you have any more concerns/issues, please do not hesitate to reach out.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for your heartfelt message. Your words resonate deeply and we are grateful for your trust and thankful for the opportunity to be part of your wife's life. Please know that our team remains steadfast in their commitment to providing compassionate support. I assure you that your appreciation will be conveyed to our exceptional care team.

Reply from Adam Marzec, Manager at Fuchsia Homecare Norwich

I wanted to extend a heartfelt thank you for your incredibly kind words and feedback about our team and services.
It is truly heartening to hear that our efforts have positively impacted your experience with us.
Your appreciation means the world to us and serves as a wonderful reminder of why we do what we do.
Our clients are at the heart of our mission, and to know that you felt cared for and valued during your time of need is immensely gratifying.
Please know that your well-being will always be a top priority for us, and we are here to support you in any way we can.
Your acknowledgement of our care and concern is deeply appreciated and will be shared with the entire team, who I know will be equally touched by your words.
Thank you once again for taking the time to share your thoughts.
We are grateful for the opportunity to be of service to you and look forward to continuing to support you in the future.
Warm regards.

Reply from Adam Marzec, Manager at Fuchsia Homecare Norwich

Thank you so much for your kind words and the wonderful review. We're absolutely delighted to hear that you are pleased with the care and support our team provides. It's incredibly important to us that our carers are not only efficient and reliable but also bring joy and comfort to your day.
We're especially touched to hear that our carers are cheerful and make you laugh. A warm, positive environment is something we always aim for. Your belief in their genuine concern for your well-being truly means a lot to us, as we deeply value the trust you place in Fuchsia.
Your feedback is invaluable and will be shared with the team as an affirmation of their hard work and dedication. We look forward to continuing to provide you with the highest quality of care. Should you have any more suggestions or needs, please don't hesitate to let us know.
Warm regards, Adam

Reply from Adam Marzec, Manager at Fuchsia Homecare Norwich

Dear Sarah,
Thank you so much for your heartfelt review of Fuchsia Homecare Norwich. It's truly heart-warming to hear about your positive experience with our care team.
We take immense pride in providing exceptional care and support to our clients, and your kind words reaffirm that we're on the right path. Knowing that your mother is not only well cared for but also adores our team is the greatest compliment we could receive.