Fuchsia Home Care Services in Suffolk | 1 Home Care Provider

Review of
Fuchsia Homecare Ipswich
from S G (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

All carers are friendly and appear to genuinely care about mum, and she them.
Having familiar carers coming in to support mum means they become like family and know mum and her needs well. This in turn reassures the family that she is well cared for and respected.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for your lovely feedback. We really appreciate your kind words. Knowing that our carers bring comfort and reassurance to your family means so much. Thank you for sharing!

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Review of
Fuchsia Homecare Ipswich
from J D (Daughter of Client) published on 4 February 2025

Submitted via Website • Report

Overall Experience

From mum's referral to Fuchsia to present day, we have both been treated with respect and kept informed of each step including any changes made to the rota. All staff we have been in contact with have been friendly and efficient. The carers treat mum with respect and she says they are all very friendly

so she feels comfortable having them in her home.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words! It really means a lot to us to hear that you and your mum have felt respected and supported every step of the way. Were so glad she feels comfortable with her carers and that they have made a positive difference.

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Review of
Fuchsia Homecare Ipswich
from John W (Husband of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I've just read previous reviews and I echo all that has been said! One common thing is timing of the visits which I understand can be very difficult to fulfil! But saying that I still give a 5 star rating! The carers are very caring and knowledgeable as it is their job! They see so much in all walks

of life and relate that back to their clients! Thank your very much!

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your lovely review! It really means a lot to hear such positive feedback. We completely understand that timing can sometimes be tricky, and we're always working hard to improve in that area. Your kind words about our carers and the work they do are truly appreciated-they put so much heart into supporting each customer, and it's wonderful to see that recognised. Thank you again for your support and for taking the time to share your thoughts-it really does make a difference to us!

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Review of
Fuchsia Homecare Ipswich
from J N (Wife of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The company is really good for me and my husband who is the client, the staff also do small jobs for me around the bungalow as I am not very mobile myself. So once again thank you all for a great service.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words and for taking the time to share your feedback. We're thrilled to hear that our team is providing the support you and your husband need, both with care and around the bungalow. It's always our goal to offer exceptional service and make life a little easier for our customers. We truly appreciate your trust in us and look forward to continuing to support you both.

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Review of
Fuchsia Homecare Ipswich
from Malcolm P (Son of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Carers are reliable and consistent. The main carer is good although using English as a foreign language can lead to misunderstanding or lack of comprehension. Some visit timings can be unhelpful, such as lunch at 11.45am or bed at 18:30. When the main carer is not working, replacement carers are sometimes

new and demonstrate a lack of knowledge of the client's needs or routine. Generally, the positives outweigh the negatives and the service is good overall.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for taking the time to share your feedback. We're pleased to hear that you feel our carers are reliable and consistent, and that the service is generally good. We truly appreciate your input regarding the language barrier and the timing of visits. We also recognise the importance of continuity and familiarity with carers, and we will be passing your feedback on to our manager to ensure these points are considered moving forward. Your comments help us to improve, and we value your input. If there is anything else you'd like to discuss or any further suggestions you have, please don't hesitate to get in touch.

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Review of
Fuchsia Homecare Ipswich
from C P (Daughter of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

The experience we have had with Fuchsia Care since they started caring for my dad has been brilliant. The staff are very caring and helpful and always listen to him about his needs for the day. It is very reassuring to know that he has such lovely people visiting him and has certainly taken a weight

off our shoulders especially in the mornings. We are now able to see dad everyday as we always did but as his children rather than his carer.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

We are delighted to hear that your experience with Fuchsia Homecare has been brilliant and that our staff have been able to provide the caring and helpful support your dad needs. It's heart warming to know that our support has eased your worries, especially in the mornings. We're so glad you can now spend quality time with your dad as his children rather than as his carers. Your feedback means the world to us, thank you.

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Review of
Fuchsia Homecare Ipswich
from C T (Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience

I am very happy with the carers. Everyone is friendly to me, my children and grandchildren. They feel more like family.
I lost my husband a few years ago and their kindness helped me greatly.
I am able to stay in my own home which pleases me.
The carers are kind and trustworthy and nothing seems

too much trouble.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words. We are so glad to hear that you're happy with our carers and that they've been such a positive presence for you and your family. It's touching to know that our team feels like family to you and has provided comfort during a tough time. Our aim is to help our customers stay in their own homes with the support they need, and we're so glad we've been able to do that for you. Your feedback about our carers' kindness and trustworthiness means the world to us, and we'll be sure to share your appreciation with the whole team. Thanks again for sharing your experience with us.

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Review of
Fuchsia Homecare Ipswich
from Lorraine O (Daughter of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience

My mum was recently very poorly and needed to go to hospital. During the day whilst waiting for the ambulance her carers were so kind and did all they could to keep her comfortable. When returning from the hospital the next day the carers waited over and above their time in the evening to see her home

and put her to bed. The hospital transport was very late but they stayed to make sure Mum was sorted and comfortable. I am always recommending Fuschia Care to people as they are so kind and very caring. We have had a few companies but Fuschia is definitely the best we have had. Such lovely carers and a very well-run company.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for sharing your experience. We're pleased our carers could support your mum during a difficult time. It's wonderful to hear they stayed late to ensure she was comfortable. Your recommendation is very much appreciated, and we're proud to be your choice for care. Your feedback makes us proud of our team and the care we provide, thank you.

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Review of
Fuchsia Homecare Ipswich
from H K (Daughter of Client) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Fuchsia Homecare really are 'Always Caring and Always there'. Our experiences with you were exceptional and I could not imagine my mum's continued success, without all of you as a team and your fantastic support.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your lovely feedback! We're really happy to hear that you had a great experience with Fuchsia Homecare. Our team works hard to provide the best support we can, and it's wonderful to know we could help your mum. Wishing you and your family all the best!

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Review of
Fuchsia Homecare Ipswich
from John H (Son of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My mother has been receiving home support for over a year now, at 91 she is mainly housebound I have found the care she has had from the company to be good. Mum has carers four times a day, to help her shower/wash, tend to her personal needs during the day, and help her into bed in the evening. My

sister and I have a good relationship with mum's carers, as well as mum, the carers treat her with respect and many of the carers are like friends now. It would be nice if the carers were able to come earlier in the morning, and a bit later in the evening, to allow mum to stay up a bit longer, as it is a long night for her.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for your kind words. We are delighted to hear that your mother has been receiving respectful and friendly care from our team. We appreciate your feedback about the timing of the visits and will pass this on to our management team.

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Review of
Fuchsia Homecare Ipswich
from Julia H (Daughter of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

My sisters and I have had nothing but the greatest care for our mother. The carers are friendly helpful and very caring and do their utmost for my mother's comfort. They go beyond their remit and are very considerate and conscientious in relaying all that has happened to our mother when we are not there.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your lovely feedback. We're so happy to hear that you and your sisters are happy with the care your mother is receiving. Our carers always strive to provide the best support and ensure your mother's comfort. It means a lot to us to know their efforts are appreciated. We will certainly share your kind words with the team.

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Review of
Fuchsia Homecare Ipswich
from V C (Daughter of Client) published on 20 August 2024

Submitted via Website • Report

Overall Experience

The carers are all very kind, caring patient and professional. They always treat my father with respect and provide excellent care. Our family would have found everything impossible to cope with without the carers.

Reply from Gabriella Sneider, Admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words. We're truly pleased to hear that our carers have been able to provide the level of care and support your father deserves. It's wonderful to know that their professionalism and compassion have made a positive difference for your family. We're here to help in any way we can, and we're glad to be able to assist during what we know can be a challenging time. Your feedback means a great deal to us and will be shared with the entire team. Thank you again for taking the time to share your experience.

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Review of
Fuchsia Homecare Ipswich
from N S (Husband of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Carers could not have done more for my wife in both care and interaction while she was still able. As a family, we would have found our situation even more difficult to handle without the carers.

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Review of
Fuchsia Homecare Ipswich
from Julia R (Daughter of Client) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My father has been provided with care in his home by Fuchsia Homecare for many years. The Company and the personnel employed have always provided exemplary care.
His carers are professional, kind, caring, observant and treat him with respect. Qualities which are essential when working in the care profession.
The

administration team at the Ipswich office also provide exceptional support to him and me as I don’t live in the UK. They always go the extra mile and for that, I and my father are truly appreciative.
A wonderful team which makes me feel he is safe in their capable hands.
Thank you and keep up your amazing standards. The company is a shining light to other Care providers. Well done.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words and for entrusting Fuchsia Homecare with your father's care over the years. It warms our hearts to know that our dedicated team has consistently provided exemplary care and support to both you and your father.

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Review of
Fuchsia Homecare Ipswich
from Brian S (Husband of Client) published on 9 February 2024

Submitted via Website • Report

Overall Experience

We are very satisfied with the standard and care from our carers. They are mostly clean, tidy and sociable. We are pleased to have them in our home.
Our main concern is the times of some visits, but we do appreciate satisfying everyone's preferred time is difficult.
The other point is we get no prior

notice (phone call) if you change times and the person visiting especially if the carer/carers have never been here before.
We are pleased we stayed with you after the post-hospital visits.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for taking time out of your day to write a review. With regards to the issue regarding the time of the visits, we will pass this feedback on to our manager and he will be happy to support you with this.

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Review of
Fuchsia Homecare Ipswich
from A B (Husband of Client) published on 16 January 2024

Submitted via Website • Report

Overall Experience

My wife suffers from dementia and has problems with change, she requires a regular carer and a set routine (this has been mentioned to the office on several occasions) I understand that staff have to have days off but sometimes the received rota sent bears no reflection to the carer sent. My wife`s

one daily care visit is usually between 9 and 9.30 am, with different carers we accept the time might change but on 7th December I phoned and cancelled the visit as the carer hadn't arrived by 11 am and my wife was anxious and needed to get up, as on other occasions we hadn't received a call to let us know they were running late.
The caring staff are excellent, they're always cheerful, competent and professional, they take time to listen to my wife and help wherever they can and she always looks forward to their visit.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for taking the time to write a review. We are glad to hear that you think our carers are excellent, cheerful, competent and professional. With regards to the issue regarding your wife, we will pass this feedback on to our manager and he will be more than happy to support you with this.

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Review of
Fuchsia Homecare Ipswich
from Helen W (Daughter of Client) published on 15 January 2024

Submitted via Website • Report

Overall Experience

I am very pleased with the excellent care provided by Fuchsia Homecare and all of the carers. My dad likes to be as independent as possible which his current care gives. The care he receives gives me peace of mind as I know that he is well cared for despite his poor eyesight. The Xmas party was a lovely

surprise as we were not expecting it and we both had a good time.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for taking the time to write us a review. We are very happy to hear that you both enjoyed the Christmas Party!

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Review of
Fuchsia Homecare Ipswich
from Dylan C (Husband of Client) published on 20 November 2023

Submitted via Website • Report

Overall Experience

Fuchsia Homecare has been providing care four times a day since 1 May 2023. This has been our first experience of the 'homecare world'. I can honestly say that the experience has been very positive. On the first day care should have started, no one turned up at 1200 as arranged. We later found out that

the outside team had not sent the ok to Fuchsia Homecare to start on 1 May as was agreed. I rang Fuchsia Homecare at 1500 and they couldn't have been more responsive. They had a team with us, and one of the line managers by 1700, absolutely brilliant. Since then the regular team, and the relief teams when they are off have been fantastic. My wife really looks forward to seeing them every day.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for taking the time to leave a positive review about our care service. It is our priority to provide exceptional care and support.

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Review of
Fuchsia Homecare Ipswich
from S M (Daughter of Client) published on 20 October 2023

Submitted via Website • Report

Overall Experience

To the team at Fuchsia Homecare.
My elderly mum has received wonderful care.
Nothing is too much trouble and the regularity of the usual team is marvellous.
They try to keep to our requests for regular timings especially in the mornings.
Mum’s personal hygiene is maintained to good standards.
The

regular team are cheerful, happy, and chat with Mum even though she is not too vocal and they encourage her.
They transfer her to her recliner and the wheelchair from her bed easily.
Please continue with the good care.
Thank you from her family.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for this wonderful review, we are very grateful!

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Review of
Fuchsia Homecare Ipswich
from Ivan H (Client) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My home care provider is very patient with me and is helpful at all times. Nothing is ever to much trouble and this means that I am able to stay in my own home rather than having to move into a care home.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for taking the time to write a review, we really appreciate it!

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Fuchsia Home Care Services Reviews in Suffolk (34)

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