Home Care Providers Owned by First Choice Home Care Ltd in Norfolk

8.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by First Choice Home Care Ltd in Norfolk

First Choice Home Care Ltd Locations in Norfolk (2)

 

2 Home Care Providers owned by First Choice Home Care Ltd in Norfolk

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First Choice Home Care (Norwich)

1st Floor, Barton Way, Norwich NR1 1DL 

9.0 6 reviews
"First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few…"   Read all 6 reviews

First Choice Home Care Norwich branch work with a variety of complex service users including those with Mental Health issues, learning disabilities, drug/alcohol abuse histories, various physical disabilities, and challenging behaviours. They also work… Read more about First Choice Home Care (Norwich)

  • Care Provided
  • Older Person Care
  • Dementia
First Choice Home Care (Snetterton)

Unit 1B, Harling Road, Snetterton, Norwich NR16 2JU 

8.5 10 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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First Choice Home Care Ltd Reviews in Norfolk (16)

8.7
First Choice Home Care Ltd has a Group Review Score of 8.7 (8.704) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Choice Home Care Ltd must have a Review Score.

Overall Experience

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Review of

First Choice Home Care (Norwich)

from L R (Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good

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Review of

First Choice Home Care (Snetterton)

from S P (Son of Client) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.

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Review of

First Choice Home Care (Norwich)

from R O (Client) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy the carer visiting and playing together and I always win.

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Review of

First Choice Home Care (Norwich)

from S L (Client) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few members of staff who I get on really well with and can trust enough to talk to about things that are bothering me.
They have helped me to understand my health conditions
and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


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Review of

First Choice Home Care (Norwich)

from Maxine B (Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


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Review of

First Choice Home Care (Snetterton)

from Jacqueline S (Daughter of Client) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a loved
one.

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Review of

First Choice Home Care (Snetterton)

from Maureen F (Daughter of Client) published on 3 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do exactly
as per the care plan. They also notice and mention any possible worrying issues so I can alert the community nurse. They are a great team and I would recommend First Choice without hesitation.

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Review of

First Choice Home Care (Snetterton)

from J L (Client) published on 10 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carers since the start of this year and each of them are always polite and cheerful, and informal a plus for me! I need personal care which they do very professionally without embarrassment, helping me to remember medication an important factor, prepare meals etc. They have become an important
part of my day.

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Review of

First Choice Home Care (Snetterton)

from Brian P (Husband of Client) published on 10 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very independent people for most of our lives so when my wife became disabled it was hard to deal with. Social Services became involved and brought First Choice in. Latterly my wife became completely paralysed and her personal care is now entirely dealt with by the carers four
times each day, and First Choice also assign sitting times to give me a break from looking after my wife between visits.
The care we receive is outstanding for which we are extremely grateful.

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Review of

First Choice Home Care (Snetterton)

from Neil B (Son of Client) published on 18 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving care in the form of twice-daily visits for the past couple of years and in the main, we have been more than satisfied with both the quality of care provided and the calibre of staff with whom we have had contact. As with all interactions, there are some individuals who exhibit
a more caring and empathetic nature than others but it would be true to state that mother has developed friendships with a number of her carers which has been of great benefit to her mental wellbeing since the passing of her husband (my father). There are occasionally issues with regard to the timing of the carers visits, meaning that mother is being put to bed somewhat earlier than she would choose to result in her being in bed for at least 12 hrs a night; this is difficult especially as we move into British Summer Time as it remains light outside. Notification of changes in visit timings would be appreciated.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your review. We really appreciate it. It's great to hear that both you and mum are happy with the care and support we provide. We are looking into the issue raised and hope to resolve it promptly and accurately. Thank you again.


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Review of

First Choice Home Care (Snetterton)

from Ernest C (Client) published on 17 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at First Choice Home Care (Snetterton) are wonderful. The office staff have communicated with us throughout the time we have had care, when I first started with them my package was set to start a week after my return home. However, First Choice Home Care (Snetterton) ensured that I did
not go without care for a single day and brought their start date early to match my discharge from a care home. They have looked after me for around three years but they also consider my family and go above and beyond their duties. When I spent time in hospital they made regular contact with my son ensuring everything was okay. They have observed my needs for all aspects of my care and discussed with us extra support when we needed it.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you for taking the time to share your feedback with us. We are pleased to hear that all staff at First Choice Home Care have gone the extra miles and ensure that you have been provided with the right level of support. It's wonderful that the support and services that we provide have made such a difference for you and your family.


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Review of

First Choice Home Care (Snetterton)

from Linda W (Daughter of Client) published on 17 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is ninety-six now and very frail. She has deteriorated in the last six months but the care and consideration shown to her by her carers have been excellent. A couple of the carers are particularly good with her and go the full mile in making sure all is well. There have been a couple of occasions
when I have needed the carers to attend between scheduled visits for “an emergency“ which turned out to be minor but they have always been happy to help. She is treated with dignity and respect.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you very much for sharing your experience with us. We are very pleased to hear you and mum are happy with the care and support that we provide.


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Review of

First Choice Home Care (Snetterton)

from Paul T (Son of Client) published on 16 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice Home Care provides care for my mother, who suffers from Alzheimer's. I am extremely pleased with the level of care that First Choice provides. All staff/carers are friendly, professional and go above and beyond to ensure my mother's care needs are met. All carers are positive, polite, respectful
and patient when engaging with my mother and their understanding of her condition is very good. First Choice has been extremely supportive, adaptable and flexible and always work to suit my mother's needs and with her best interests at heart. First Choice always works to ensure the care and service they provide is beneficial to my mother, and their approach to her care is very positive. Overall, all members of staff and carers at First Choice are friendly, professional, approachable, supportive and are always looking to provide the very best level of service possible. I am very pleased and grateful for the work that First Choice do and the level of care and support they provide.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your kind words. We’re so happy to hear that mum and yourself are happy with the care services that we provide. Thank you again!


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Review of

First Choice Home Care (Snetterton)

from Hilary C (Client) published on 13 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used First Choice Home Care (Snetterton) since 2014. I’m very pleased with the professional care that they have given me over the years. They make sure they listen to me about what my needs are and relay them to the carers that come to my home.

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Review of

First Choice Home Care (Norwich)

from Marcelle B (Client) published on 5 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care/support agency I have ever had. Wonderful staff and management who went the extra mile daily. I cannot praise them enough. My life became 100% better. I would recommend First Choice Norwich to anyone needing support and care.

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Review of

First Choice Home Care (Norwich)

from Emma L (Client) published on 1 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything you could ask for and more. After an awful care company, it was such a relief when I found a good one. Mental and physical problems but nothing was too much trouble, brilliant care and attention and they always make me smile on my bad days. Lovely caring staff and recommend to anybody.

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Awards / Recognitions (0)

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