Home Care Provider Owned by Nobilis Care South Ltd in Dorset

  • Home Care Provider Owned by Nobilis Care South Ltd in Dorset

Nobilis Care South Ltd Locations in Dorset (1)

 

1 Home Care Provider owned by Nobilis Care South Ltd in Dorset

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Horizon Homecare (Southern)

First Floor Chamber House, Unit B Acorn Office Park, Poole BH12 4NZ 

6.7 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Nobilis Care South Ltd Reviews in Dorset (2)

Reviews Posted for members of Nobilis Care South Ltd

Overall Experience

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Review of

Horizon Homecare (Southern)

from David R (Son of Client) published on 4 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the care provided to my mother by Horizon over the last 2 years. The assessment meeting was very friendly, positive and reassuring. The care put in place made a massive difference to the quality of her life. All the carers were capable and kind. We had some regular attendees and also
many stand-ins covering holidays etc. They were all fantastic and would have been welcome back again. There wasn't a single one who we thought we wouldn't want to come back. Horizon seems to have tapped into a rich seam of really lovely people. Fortunately, my mother was mentally very well, with no signs of dementia, and she enjoyed getting to know her carers who came from many different parts of the world. She loved finding out about their background, and we viewed them all as friends. When the time came for my mother's end-of-life care, we were very eager for Horizon to provide that. They did a great job in the difficult final week, making my mother's passing much easier. Many thanks!

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Review of

Horizon Homecare (Southern)

from Alistair F (Son of Client) published on 11 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's now 12.00 and still without a carer. My mother is in tears and desperate for help. As much as I want to help for the sake of dignity my mother refuses until the carer arrives. Like I said this is not the first time but may well be the last! Atrocious lack of professionalism. I will be submitting
a claim to the public health authorities to notify them of this frustrating situation. Do not trust this company!

Reply from Alison Sweeney, HR/Recruitment Consultant at Horizon Homecare (Southern)

We are very sorry to hear that you are unhappy with our service on this occasion.
Your mother has been with us for several years with no issue, and as you know we usually only do the Twilight visits so we will need to fully investigate what has gone wrong this morning, and a manager will be in contact with you today.
At Horizon Homecare we are very proud of the care we provide to our clients and we work to an extremely high standard so we are very disappointed that your mother has had such an unhappy experience.
Once we have conducted our investigation we will contact you with the outcome.
In the meantime please accept our sincere apologies and a manager will contact you for more information shortly.
Very best wishes to you and your mother.
Kind Regards
Horizon Homecare Team


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