Home Care Providers Owned by Westmorland Homecare in Cumbria

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your home and to get to know you both.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to submit this wonderful review. The relationship we have with you as a family is invaluable when ensuring a person-centered approach. The team look forward to visiting your brother-in-law and we enjoy working alongside you all. It is lovely to receive such wonderful feedback on our review system as it highlights how useful and important they are.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to post this lovely review Annie! It has been a pleasure supporting your mum and the family. The team are sad to say goodbye to such a lovely client and family but feels comforted by the fact they have had the opportunity to make a difference. We would love to stay in touch and hear how Mum is getting on. Your kind words really mean the world.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Dear Fiona, we really appreciate you taking the time to complete this review. It has been a pleasure to support your mum for the last four years and to witness the wonderful relationships built between your mum and her team. You and Mum will be dearly missed by all at Westmorland Homecare we are lucky to have got to know you both. Kind regards, the manager and the team.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave such a lovely review. We know how important it is to keep your wife safe at home by your side and it really is a privilege to be a part of this. It is invaluable to work alongside you to ensure that you and your wife's lifelong wishes are respected. Thank you

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thanks so much for taking the time to leave this wonderful review it is really lovely to read. Our team are so invested and enjoy supporting you and your lovely family. We are grateful to have the opportunity to work with such a wonderful person and I know the team look forward to visiting and planning new adventures with you. I look forward to seeing what we can achieve together next.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave this review it really is a pleasure to support you and it has been lovely to see the relationship build between you and your team. You are such a strong lady but we are grateful to be a part of your journey. I know the team look forward to visiting and I look forward to seeing what we can achieve together in the future.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Hello Christine,
Thanks so much for taking the time to provide us with this lovely feedback. I know the team and Dad's client coordinator really value the time they spend in your family home. It really is a pleasure to work alongside you all as a family and to share the same goals. It is of the utmost importance that we continue to work with you and your lovely family to enable the most personalised experience. I know the team look forward to visiting every day.
Kind regards.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Wendy,
As am sure you are aware this has been extremely complex, we have been working with you and your family for 2 years, we have tried everything to help and support you and your family.
Due to confidentiality I cannot go into the details, but it has been discussed with a number of health professionals and external advice taken. We do not serve notice without a detailed reason. We have provided you and your family with a huge amount of support and advice and our staff continued to do this right up to the end.
We have a duty to support and protect our staff. The team have done all they can to support you and your family over the two years we have acted with kindness compassion and care. We have answered hundreds of emails and phone calls on an almost weekly basis. As a service, we have a responsibility to ensure we can look after and support everyone we look after. If you would like to speak further about the reasons I am more than happy to discuss.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words, it is lovely to receive such wonderful feedback form families, both the staff in the office and community do a huge amount to ensure we provide the best support we can. It really does mean a lot to the whole team, thank you so much for your kind words.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Fiona, thank you so much for taking time to leave feedback, it is so very much appreciated. It is great to hear such fantastic feedback about the team that looked after your grandma. COVID has been such a challenge for us all no less for your family. Our vision is to be very much an extended part of the family I know that this was very much the case with your grandma, the staff really looked forward to the visits and being able to help and support her. Sending our regards to you and your family in what has been a very tough year. Thank you so much for getting in touch to leave such thoughtful feedback.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Ann, thank you so much for taking the time to leave feedback it really does mean a huge amount to us. It was a real joy to be able to look after your mother in the final years of her life. Our service was set up to help manage some of these complex issues, allowing families to spend quality, precious time together. We recognise that families that live far apart, need regular updates and support and it's great to know how appreciated this is. Thank you again for taking the time to leave feedback.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Susan.
Thank you so much for taking the time to write back to us it really does mean the world to the team. Westmorland Homecare was set up 3 years ago to provide a truly unique service. I believe we have some of the best staff in the UK, who are so very passionate about what they do. We have developed a service to ensure people like your mum are looked after by small dedicated teams who are then supported by our Senior Care staff. We really do feel like an extended part of your mums family and I know the staff love visiting. Thank you so much for your kind words, as always please just give us a ring if ever you need anything.
Kind Regards
Chris

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Hi Jenny, thank you so much for taking the time to leave a review. I know the team very much enjoy looking after your mum. It is so important that we are an extended part of the family, with the same team, this means we can build meaningful relationships. I know your mother has very much appreciated the lovely meals the team have cooked and helped with medication. If there is anything else we can do please do just pick up the phone and we will be more than happy to help in any way we can. Thank you for taking the time to leave such lovely feedback.