Home Care Providers Owned by Alcedo Care in Cheshire

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Alcedo Care in Cheshire

Only the locations & reviews in Cheshire for Alcedo Care are showing below.

View the details of all 20 locations (with 483 reviews) owned by Alcedo Care

Alcedo Care Locations in Cheshire (3)

 

3 Home Care Providers owned by Alcedo Care in Cheshire

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Alcedo Care Chester

Ground Floor, 73 New Crane Street, Chester CH1 4JE 

9.8 20 reviews
"My experience with using Alcedo Care has been fantastic. Very relaxed while carer is here and carer is well mannered.…"   Read all 20 reviews

Alcedo Care Chester aims to enrich lives and provide the best possible standard of care to people in the comfort of their own homes. Alcedo Care takes pride in their work and has huge respect for their carers and the work they do, meaning they are… Read more about Alcedo Care Chester

  • Care Provided
  • Live in Care
  • Nursing Care
  • Older Person Care
  • Dementia
Alcedo Care Crewe

Scott House, Westmere Drive, Crewe CW1 6ZG 

9.7 7 reviews
"Excellent empathy shown by all the staff at Alcedo Care (Crewe). Always there for not only my dad but all the family. Every person you…"   Read all 7 reviews

Alcedo Care Crewe believes that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life. They pride themselves… Read more about Alcedo Care Crewe

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Alcedo Care Warrington
Registration Pending

Sedgefield House, Trident Business Park, Warrington WA3 6BX 

Alcedo Care Warrington provides high quality care and support through homecare services and nurse-led complex care provision. Alcedo Care's trained and compassionate care workers and nurses assist individuals who are aging and need help to live independently,… Read more about Alcedo Care Warrington

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Alcedo Care Reviews in Cheshire (27)

9.8
Alcedo Care has a Group Review Score of 9.8 (9.769) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alcedo Care must have a Review Score.

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Review of

Alcedo Care Crewe

from J W (Son of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent empathy shown by all the staff at Alcedo Care (Crewe). Always there for not only my dad but all the family. Every person you speak to from managers to care workers I was always treated with respect and looked after like part of the family just like there professionalism and the excellent working
ethic shown throughout their Alcedo family. Company highly recommended in such tough times.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for such a lovely review , we really do appreciate it.


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Review of

Alcedo Care Crewe

from J B (Wife of Client) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the carers excellent and the office staff very helpful and always on the end of the phone when needed. Overall, a very good experience for both myself and my husband.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review. It has been a pleasure. I will share your nice feedback with the team. Best wishes for the future.


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Review of

Alcedo Care Chester

from H T (Mother of Client) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with using Alcedo Care has been fantastic. Very relaxed while carer is here and carer is well mannered.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Thank you, from all the team at Alcedo Chester, for your positive feedback, we really appreciate it and its great to here we are providing a quality service.


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Review of

Alcedo Care Chester

from L J (Mother of Client) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing with me and my son, constant communication, very understanding. Professional and a full understanding of ASD and the behaviours that challenge. Management and office staff are all very understanding and very professional. All I can say is the whole team are fantastic, and
I feel relaxed and confident in the fact that my son is being well cared for each week. Thank you so much!

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Thank you so much for your kind words, we are so happy that we are having a positive impact on you and your son. Many thanks from all the team for Alcedo Chester


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Review of

Alcedo Care Chester

from Suzanne U (Daughter of Client) published on 11 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We finished our agreement with Alcedo Care at the end of January and hoped that would be the last dealings we would have. To my horror we realised that they took over £350 from my mother-in-law's account at the end of April. When asked how they were able to do this when there was no direct debit set
up or without contacting us first, they admitted to using card details they had written down when they took a deposit to take a payment for an invoice they thought was outstanding. Absolutely disgraceful behaviour again from Alcedo and surely in breach of General Data Protection Regulations.

Reply from Andrew Boardman, Director at Alcedo Care Chester

We are sorry to see you post such a negative review Suzanne particularly since we remedied our error and apologised before you posted this review. Your mother-in-law's chosen method of payment was by card, it is clearly stated in the terms and conditions that we can keep the details on file. We agreed in January that the standard of care we had delivered was below the five star standard of care we endeavour to deliver every time because of this we agreed to write off the costs for the care delivered. Unfortunately due to an administrative error the credit note wasn't correctly allocated and a member of the accounts team presumed that the payment was outstanding and cleared the balance down using a payment from the card on file. We discussed this with you, apologised for our error and refunded the money immediately. I'm sure it was an oversight that you seem to have missed this element out from your review. Regarding your comment that this was a GDPR breach I can assure you it wasn't.


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Review of

Alcedo Care Crewe

from Martin P (Brother of Client) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been using Alcedo Care for a number of months now and I can sincerely say that the care he has received is second to none. They were recommended to me by a colleague at the hospital where I work and the decision to use them has been a wise choice.
I would not hesitate to continue to
use their excellent care and also, the pricing structure is very fair.

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Review of

Alcedo Care Crewe

from Harry K (Next of Kin) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some support four our mother in the mornings to help to shower. Alcedo Care has been fantastic. The girls are wonderful and helpful. Office staff are pleasant and courteous.
As a family, we would recommend highly.

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Review of

Alcedo Care Chester

from J G (Wife of Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always cheerful, helpful and professional in their work, treat my husband with dignity and respect. Always willing to advise if we have and problems (i.e. pressure sores or catheter issues).
Overall, they make a difficult way of life more bearable with their much-appreciated support.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Many thanks for your kind words and the team at Alcedo are happy to hear that our carers are supporting your husband with dignity and respect. It is our please to come and support you both each day.


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Review of

Alcedo Care Chester

from R B (Niece of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt is given is amazing, the carers are kind and compassionate. They are so patient and understanding, allowing my aunt to do things in her own time to keep her independence. They are reliable and I feel confident that my family is in safe hands. The office staff have great communication
and always listen and respond. Best thing we did was to go to Alcedo Care for my aunt.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Thank you so much for your kind words, it is fantastic to hear Alcedo is supporting your Aunt with her independence and that you feel her care is safe. Thank you for your comments about the office staff as we understand great communication is vital to be able to support our clients' needs.


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Review of

Alcedo Care Crewe

from Susan W (Friend of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who help my friend are always reliable/on time and very helpful, polite and very supportive to her needs. They take her shopping, making sure before they leave that she has everything on her list that she needs for the week and whilst in the shops they give her confidence to pick for herself
what she requires. When she gets home again they unload her shopping and help her put it away in her cupboards etc.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review, we will pass over your kind comments to the staff team.


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Review of

Alcedo Care Crewe

from M J (Relative of Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Alcedo Care Crewe for a few months now and they are fantastic! From the off, arranging an assessment was done with ease, and they started so quickly afterwards. Even now, no problem is too big and they are so accommodating for my uncle's last minute changes and still make sure he is
seen to. They have also been a massive support for us as a family emotionally! I cannot fault how they are doing and the joy they are bringing to us all!

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review. We are pleased to hear how responsive our service was for your loved one.


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Review of

Alcedo Care Chester

from K P (Mother of Client) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my son's care they have made it so easy for me to leave him in their care.
Very happy with all the services Alcedo gives me and my son.

Reply from Jessica Armand, Operations Manager at Alcedo Care Chester

Thank you very much for your review. It is a pleasure to be able to support you. I will pass on your feedback to the staff who support you.


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Review of

Alcedo Care Chester

from E M (Client) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. Flexible and helpful with every need.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Thank you for your kind words, it is a pleasure to support you and we are very happy to see the staff are flexible and friendly.


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Review of

Alcedo Care Chester

from K B (Husband of Client) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find Alcedo carers very pleasant. Also professional with my wife's care/needs.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Thank you so much for your kind words, we really appreciate the positive feedback.


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Review of

Alcedo Care Crewe

from M L (Client) published on 20 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I’ve received since starting with Alcedo in late September has been extremely good at all times. I have very complex care needs and Alcedo arranged for the carers to be appropriately trained for my special needs. The carers themselves are extremely understanding and considerate of my needs
and are always open to learning new skills to support me. All the carers are very friendly and helpful and it’s been great getting to know them.
The flexibility Alcedo offers when changes are to be made to times and dates of care is very much appreciated.
So far so good! Great service, great care.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review, we will pass your kind words to the carers.


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Review of

Alcedo Care Chester

from Sylvia P (Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a road traffic accident, I needed care three times a day on my return from hospital. The care I received was thoughtful, helpful and appropriate. The carers were professional, kind and friendly.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Chester

Thank you for your kind review Sylvia, it was lovely to have you back with Alcedo Care. We all would like to wish you the very best for the future.


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Review of

Alcedo Care Chester

from Ian H (Son of Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum unfortunately has dementia and I was very concerned about how to manage her condition. Fortunately, we have Alcedo Care who have been at our side for the last couple of years. I can only describe them as brilliant, they are a professional and understanding team who always treat Mum with respect
and dignity. As Mum's condition changes so does Alcedo Care. They are always there for Mum, nothing is ever too much trouble and they are approachable 24 hours a day. To Mum, they are like another family member. Alcedo makes dealing with Mum's needs so much easier. Thank you Alcedo Care team so much.

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Review of

Alcedo Care Chester

from Alison D (Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service and feel I can contact admin at any time should I have any concerns over my care and treatment.

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Review of

Alcedo Care Chester

from B K (Daughter of Client) published on 9 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care my mum has received has been excellent. All the carers have been patient and very caring towards my mum and myself. They all have a really friendly approach.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review


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Review of

Alcedo Care Chester

from M H (Client) published on 28 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the carers are marvellous and are very good company for me.

Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester

Lovely to hear that you are very happy with our carers and the service overall, its a pleasure supporting you.


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Awards / Recognitions (5)

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