Alcedo Care in Greater Manchester | 3 Home Care Providers

Review of
Alcedo Care Wigan
from Stephen B (Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My experience with Alcedo Care over the past four years has been nothing short of exceptional. Their friendly, reliable, knowledgeable, and caring staff have consistently gone above and beyond to provide outstanding support. The personalized approach, coupled with their unwavering dedication to excellence,

has made a significant difference in my life. I am deeply grateful for the care and compassion they have shown, and I wholeheartedly recommend Alcedo Care to anyone in need of high-quality support services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Wigan
from Wendy P (Mother of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

We have needed to rely on Alcedo Care for help when our own carers have been unavailable, they have proved to be professional, reliable and consistent, which has meant the stress of difficult situations has been very much reduced.
Over the summer we have had one of our own carers off work on long term

sick, without the help of Alcedo I would have struggled to look after my son properly, they have been a god send to me and my family.

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you kindly for your review. We take pride in being able to deliver the best possible support. We have passed your feedback over to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from Ian L (Son of Client) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We asked Alcedo Trafford to supply a care package for our elderly father. The staff were initially friendly and helpful but all that changed when we noticed discrepancies between the care reports and invoices. Our queries were met with avoidance and silence. When we eventually received a response Alcedo

insisted on billing us for visits even though there was no proof that they had taken place. When we refused to pay for undocumented visits, Alcedo terminated the contract.
Being so utterly disappointed with the way our concerns were dealt with, we reported our experience to the Care Quality Commission (CQC). We have found Alcedo to be a company who prioritises financial gain over care and accountability. When they lost our trust, it raised serious concerns over the welfare of our father. We feel it is our duty to highlight our experience and needless to say, we would not recommend this company to anyone.
This is a condensed review, full review on another platform.

Reply from Faye Fenton, Manager at Alcedo Care Trafford

Thank you for your feedback. To ensure a clear and fair representation of the care and service we provide we note we have been caring for your father since November 2023 without any previous concerns about care quality. The issues raised appear to stem from a dispute over care costs which was not upheld. All visits are recorded through our electronic system, and a thorough investigation was conducted into your concerns, with a detailed response sent to you. We did not receive any follow-up communication to address further queries. The termination of the care package followed all steps to resolve the matter and was in line with our terms of service. The claim that we prioritise financial gain over care is false; we are committed to delivering high-quality care. While we're not financially motivated, we must charge for care to sustain our service and pay our carers. We pride ourselves on building strong client relationships and would welcome further discussion to address any concerns.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Wigan
from Charlotte B (Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My carers have become family to me, they are always there with a kind word or an ear.
They are always great with my meds and if any issues arise they are prompt to fix them. They are kind and compassionate.

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you for your review, it is a pleasure to support you. I will pass the feedback on to the carers who I'm sure will be delighted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Wigan
from S B (Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience

Absolutely brilliant company and helped give me a lot more independence after becoming disabled. My family life has improved greatly by their wonderful carers and I feel like they are part of the family themselves. My two young babies adore them and I don't know what we would do without them ourselves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Bury
from Julie P (Daughter of Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

The care team from Alcedo supported my parents (and us) with understanding, kindness, wisdom and grace.
They completed the tasks in the care plan generally successfully but any problems were dealt with quickly.
All of the staff I had contact with were helpful, friendly, honest and clearly liked

and respected Mum and Dad. Many of them went the extra mile to help us and Mum and Dad and when unusual situations arose they were solution
focused and encouraging.
Unfortunately, we have had to change care company due to a council-based request. Thank you to all the team at Alcedo Bury, we will miss you.

Reply from Faye Fenton, Manager at Alcedo Care Bury

Thank you for your kind words and for recognising the efforts of our team. We are pleased to hear that the support provided was delivered with understanding, kindness and respect for your parents. We wish you and your parents the very best going forward. It has been a privilege to work with your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from R B (Daughter of Client) published on 12 September 2024

Submitted via Website • Report

Overall Experience

My mother was supported by carers from Alcedo Care. The ladies who came to visit my mum were so understanding and spent the full time supporting my mum with personal care and administering medication and meals. When they had finished supporting her physically, they would spend any extra time having

chats with her. They were all truly amazing.

Reply from Jane Williamson, Operations manager at Alcedo Care Trafford

Thank you so much for your wonderful feedback. We are truly grateful that you took the time to share your experience with Alcedo Care. It brings us great joy to hear that the carers were able to provide your mum with not only the physical support she needed but also companionship. We take pride in ensuring our carers go the extra mile, and your kind words affirm that dedication. It's heartwarming to know that they made such a positive difference for your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Wigan
from C E (Daughter of Client) published on 10 July 2024

Submitted via Website • Report

Overall Experience

This service is mediocre at best. My main concern is medication and timing of visits. But there are other concerns as well. Inconsistency of carers and their practice. Which is fundamental to good practice in dementia care. Some carers do not read the tasks. There have been at least 3 medication errors.

A lot of the staff accept Mum's first refusal to have personal care or change her inco pads, instead of trying to encourage participation. I appreciate that there are time constraints, but some carers really don't try. One carer is excellent and never fails to maintain Mum's dignity and hygiene, but she is the only exception. A lot of the carers lack initiative and are very task-orientated. Some of them are very loud, which Mum does not always appreciate.
I thought that having carers to support Mum at key times during the day would be a source of support and much-needed respite from my caring role. Unfortunately it has been a huge source of stress!

Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

I am very sorry that the service has not met your expectations. I can assure you that these concerns are being dealt with by our branch manager and we are committed and dedicated to improving your experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from K A (Son of Client) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service carers arrived on time and went the extra mile when caring for my father.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from S T (Mother of Client) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

My child has been receiving care from Alcedo Care, and it has been one of the best care companies. The staff have been ever so understanding and patient with my son when providing care. The office staff have been very helpful with the times of visits and any concerns or enquiries I had. The nursing

teams are excellent and deserve more recognition for their hard work as well as everyone that is involved in my son's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from Janna I (Daughter of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

The carers who came to see my father were absolutely brilliant took care of my father with dignity and care. Could not have picked a better care company! Office staff were great and supportive with all aspects of needs and any queries.
Carers and office staff are brilliant! Great company!
Will be

recommending to everyone I know!

Reply from Kirstie Poole, TBC at Alcedo Care Trafford

Thank you very much for your kind words and appreciation, we are more than glad you are happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from Nisa C (Niece of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

The level of care received for my auntie was amazing. Every need was treated with impeccable care and the staff were always so helpful. The office staff were always up to date with their care facilities and always adapted to provide the most sufficient care for my auntie. She always feels respected

and valued when cared for and I couldn't appreciate the company more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from R B (Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

One of the excellent care providers I have been with. Very efficient and effective with the quality of care provided. Would definitely recommend to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from G A (Father of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

My son has been supported by Alcedo Care since March 2024.
I find that the carers are understanding and compassionate about my son's needs.
The management are easy to approach with open communication.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Wigan
from Janet J (Mother of Client) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are brilliant they sort out all our family member's needs.
They are very caring and listen and are considered, understanding.
They can't do enough for her.

Reply from Anita Brickles, Operations Manager at Alcedo Care Wigan

Thank you for taking the time to post such a kind review - I know how much the carers love coming to visit. I'm delighted to pass your comments on to our care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from Z K (Mother of Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

Alcedo has gone above and beyond to care for my son, especially after an incident that happened and have made changes throughout the company to ensure they're not repeated. Besides this particular carer I cannot fault any we have had.
They're all lovely and more than capable of caring for my son and

I am very happy with the service.
The only issue sometimes is lack of communication but this is improving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from H H (Son of Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

Alcedo Care supports my dad with social activities a few times a week. The carers that attend from the Trafford branch have been amazing with him. They take him to different places and keep him occupied. They distract him in a positive manner when he is feeling low. Honestly, I am amazed by the fantastic

work they do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Wigan
from Bethany C (Client) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

One member of staff in particular is a lovely lady who always goes above and beyond. The carers always make sure all tasks are completed for me and my dog. They are always so respectful to myself and our house. No tasks are too small or too big for them. I love being a client of Alcdeo.

Reply from Mel Lyon, Registered Manager at Alcedo Care Wigan

Thank you for your lovely feedback. We will certainly pass on your kind words to the carer who supports you and your dog. We love having you here at Alcedo and we look forward to continuing to support you with anything you require.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from H F (Daughter of Client) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Alcedo Care has been looking after my mum who has complex needs. They are caring and compassionate. The dedication from the whole team is outstanding, they always listen and are quick to respond when my mum's health changes which unfortunately is frequent. Massive support and wonderful genuine people.

Reply from Kirstie Poole, TBC at Alcedo Care Trafford

Thank you for your kind words, we are more than pleased we are able to provide quality care to your loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alcedo Care Trafford
from J W (Friend of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Alcedo are working closely with client and ourselves to set up discharge team for the community.
It is a complex process due to large number on the team and requirements of the hospital.
The team are communicating well with client, client partner and hospital team.
They are working really hard to

achieve discharge requirements.

Reply from Kirstie Poole, TBC at Alcedo Care Trafford

Good afternoon thank you very much for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Alcedo Care in Greater Manchester

Alcedo Care Locations in Greater Manchester (3)

Alcedo Care Reviews in Greater Manchester (68)

Alcedo Care Wigan

Alcedo Care Wigan

Alcedo Care Trafford

Alcedo Care Wigan

Alcedo Care Wigan

Alcedo Care Bury

Alcedo Care Trafford

Alcedo Care Wigan

Alcedo Care Trafford

Alcedo Care Trafford

Alcedo Care Trafford

Alcedo Care Trafford

Alcedo Care Trafford

Alcedo Care Trafford

Alcedo Care Wigan

Alcedo Care Trafford

Alcedo Care Trafford

Alcedo Care Wigan

Alcedo Care Trafford

Alcedo Care Trafford

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers