Alcedo Care in Merseyside | 5 Home Care Providers

Review of
Alcedo Care Southport
from Charlotte L (Mother of Client) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Would not recommend this agency to anyone looking for care. They do not do what they claim on their website, they treat the family of the service users with no respect, they ignore phone calls, emails and all other forms of communication. The staff provided do not have the specific training for the

needs of the service user and they employ anyone with half a transferable skill and stick them onto complex packages without further training. They don't follow policies and procedures and more worryingly don't have policies for a lot of things that should be standard. The management lack health and social care experience, office staff are practically children and don't listen to word you say. That seems to a be a running theme throughout the agency. Not listening. They can't even get the users disabilities on their care plans right and claim to have no idea about major needs of their clients.
And they will lie to cover themselves when you pull them on their failings! Shocking quality.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you for your review. However, your claims are incorrect, misleading, and defamatory. Our Southport branch has over 65 years of combined experience, and our team's professionalism is well-documented. All your previous allegations were investigated and found unsubstantiated by ourselves and third parties. The communication breakdown was from your end, despite our repeated efforts to contact you, your behaviour during interactions was hostile and aggressive. Our policies and procedures are readily accessible, as you are fully aware, having received and reviewed these documents in the past. We maintain accurate client records and cannot falsify care documentation. Despite our efforts to support your child's transition into adulthood, you resisted their independence and withheld care provision. We champion inclusivity and independence and did not condone your negative characterisation of your child. Due to your obstruction of the care plan, we served notice on your service.

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Review of
Alcedo Care St Helens
from Mariana C (Mother of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I am very happy and grateful for everything until now my son is very happy the staff very caring and understanding. Thank you and I hope to have a very long collaboration.
I recomand with all my heart the services.

Reply from Karen Siddeley, Registered Manager at Alcedo Care St Helens

Thankyou for your lovely feedback, we are happy both yourself and son are happy with the service we provide

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Review of
Alcedo Care St Helens
from Karen H (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I commissioned weekly one hour visits for my mother, sadly diagnosed with Aphasia leaving her completely non-verbal. I can honestly say that the needs of my mother have been met in full, with anything I ask for provided without question. I have now increased the visits to twice weekly which again

was supported immediately and with the the team ensuring that my mothers needs were met at both calls and attempting to ensure continuity of care giver each time. I have been extremely impressed with both the responses from the commissioning team and the carers who are looking after my mother. My mother has had carers now for several months, after some reluctance from my mother she now looks forward to their visit and whilst she cannot communicate with the carers she certainly enjoys the interactions they have. The experience to-date is extremely positive I would certainly recommend Alcedo to anyone looking for complex/dementia type care in the home.

Reply from Karen Siddeley, Registered Manager at Alcedo Care St Helens

Thank you for your lovely feedback, it is great to hear your mother looks forward to her visits.

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Review of
Alcedo Care South Liverpool
from Alison K (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My sister and I are delighted with the care provided by the team at Alcedo for our mother.
Mum is 94 and lives independently but with some mobility issues.
The carers attend promptly morning and late evening. They engage with Mum and are always friendly, caring and supportive, they have a little clean

around too, even though that is beyond our expectations.
I have recommended them to a friend of ours whose mum is in a similar situation and he is also extremely impressed with their services.
I cannot recommend them highly enough for the attention to detail, and great peace of mind it gives us knowing mum is under their care when we are not available.

Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool

Thank you so much for your wonderful review. We are truly delighted to hear that you and your sister are happy with the care and support our team provides for your mum. Ensuring she feels comfortable, safe, and well cared for is our top priority, and it's heartwarming to know that our carers are making a positive difference in her daily life. Your kind words about their friendliness, dedication, and attention to detail mean the world to us. Going the extra mile is part of what we do, and we're pleased that their efforts are giving you peace of mind. We also sincerely appreciate your recommendation to a friend-it's the highest compliment we could receive. Thank you for your trust and support.

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Review of
Alcedo Care South Liverpool
from Peter A (Son of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I was recommended to Alcedo Care by client relatives I know well. The care from start to finish has been excellent. The lady who undertook the initial assessment was brilliant. She knew her role inside and out and knew what was required for Mum's needs. We initially started with a morning call to help

with breakfast and tablets but this has now increased to a lunchtime call.
The care staff have been excellent, and I cannot fault them. They arrive when they say going to and are professional throughout. Mum has taken a particular liking to two of them who are really patient with Mum. They make sure she eats her breakfast and make her a hot lunch. Mum forgets to eat unless prompted. They sit with her and chat, giving Mum some company whilst making sure she eats and drinks.
Many thanks to all the staff who have allowed me to retake the role of a son again, safe in the knowledge she is being professionally cared for.

Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool

Thank you so much for taking the time to share your wonderful feedback. It truly means the world to us to know that your experience with Alcedo Care has been so positive. We are delighted that from the initial assessment to ongoing care, you have felt supported and reassured. Our team is dedicated to providing compassionate, professional, and person-centred care, so it is heartwarming to hear that your mum has formed a bond with her carers and that they are making such a meaningful difference in her daily life. Knowing that our care has allowed you to focus on being a son again is incredibly rewarding for us. Your kind words will be shared with our entire team, and we are grateful for the trust you have placed in us.

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Review of
Alcedo Care Southport
from Diane B (Wife of Client) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has complex needs so was initially anxious about a new care package. Have only had carers for a few weeks but must say we are extremely happy with the care and attention given. Have seen the same carers (3) since the beginning so we are happy with this continuation of care and feel that they

are getting to know my husband well. All are pleasant people, attentive and prompt.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. It means a great deal to the team to hear that they are able to make a positive impact and provide exceptional care for you and your husband. Your appreciation will be shared with everyone involved. Thank you once again for taking the time to review our service.

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Review of
Alcedo Care Southport
from Joanne G (Daughter of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I don't live near my mum so needed carers to keep an eye on her, Alcedo has provided the care and necessary confidence in looking after my mum that I needed. Although Mum doesn't need a lot of care at present we know she will in the future with her life-limiting illness, the companionship and care they

already show Mum has been fantastic. The management creates a caring, inclusive environment for both the client and family and is very easy to deal with.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Many thanks for taking the time to review and share such a thoughtful review Joanne. It's truly a privilege to support your mum and it's wonderful to hear that the care provided by our team has given you confidence and peace of mind. We are committed to delivering compassionate and high-quality support, and we're thrilled to know that our efforts are making a positive difference for your mum and your family. We will be sure to share your feedback with your Mum's care team.

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Review of
Alcedo Care Wirral
from Jamie-Leigh D (Client) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

All of the staff have been so helpful and made me feel comfortable and like family. I enjoy them coming to visit they have helped build my confidence and also made me realise that I can trust people.

Reply from Clare Hannaway, Registered Manager at Alcedo Care Wirral

Thank you so much for the very kind review. We have appreciated being part of your journey and providing the care.

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Review of
Alcedo Care South Liverpool
from Mary F (Client) assisted by family/friend published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

I love the ladies who come, they are so good to me. I really enjoy their company. So kind and caring. If I have a problem it is sorted out straight away by the office staff.

Reply from Jessica Armand, Operations Manager at Alcedo Care South Liverpool

Thank you for your kind words. I have passed your feedback onto our office staff and carers.

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Review of
Alcedo Care Southport
from Catherine J (Daughter of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience

I do not live in the UK and I rely on the detailed, twice daily reports filled out by the Alcedo team to monitor the wellness of my father. The carers, and our primary contact, are so thoughtful and kind to my father (who can be tricky) and they make sure that my sister and I are aware of everything

that he does, or needs.
After he fell in September I spent some time here to keep an eye on his healing and so was lucky enough to watch the team at work: the care is amazing and he has formed a really strong bond with many of the carers.
I would be more than happy to recommend Alcedo Southport to anyone: they really do actually 'care' about their clients.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you so much for your heartfelt review. It truly means the world to us to hear how much our care and support have meant to you and your father. We understand how important it is to stay informed when you're not nearby, and we're so pleased that our detailed reports and ongoing communication have provided you with reassurance. It's wonderful to hear that you had the opportunity to see our team in action and that your father has built such strong bonds with his carers. We know he can be a bit tricky at times, but we are grateful for the trust he has placed in us. His well-being is always our priority, and it's incredibly rewarding to know that our care has made a difference. Your kind words and recommendation mean so much to the whole Alcedo Southport team. We are committed to providing compassionate, person-centered care, and feedback like yours reaffirms why we do what we do. Thank you again for taking the time to share your experience.

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Review of
Alcedo Care Liverpool
from J D (Wife of Client) published on 21 October 2024

Submitted via Website • Report

Overall Experience

We have just moved over to Alcedo Care and couldn't be more grateful for the care we are receiving for my husband. The staff team are amazing, friendly and so professional that I know he's in safe hands.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Liverpool

We are truly grateful for your thoughtful review. It's wonderful to know that your husband has received excellent care from our team. Your positive feedback is a testament to their dedication and hard work. We will be sure to share your kind words with them.

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Review of
Alcedo Care St Helens
from H C (Daughter of Client) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff were amazing from start to finish they guided me through the whole caring process.
They are professional, caring, compassionate, and friendly.
My Mother can be "challenging" at times and they all coped brilliantly with her.
Thank you all so much.

Reply from Karen Siddeley, Registered Manager at Alcedo Care St Helens

Thank you for your review, we are happy we could support you with this process, it has been a pleasure.

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Review of
Alcedo Care Liverpool
from A B (Daughter of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Can't thank the staff enough for the support they are providing for my elderly parents. My mum has built up a great rapport with her carer and looks forward to her visits each week. It's a huge relief for us as a family to know that she is being cared for so well and above all that she is receiving

continuity of care from her carer. This has significantly helped my parents accept the support provided by Alcedo. Thank you.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Liverpool

We're thrilled to hear such positive feedback about your Mum's care experience. It's heartwarming to know that she's built a strong bond with her carer and looks forward to their visits. Your family's peace of mind is our top priority and we're delighted that we've been able to contribute to your parents' overall well-being. Thank you again for your kind words. We'll be sure to share your feedback with your mum's carer.

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Review of
Alcedo Care Wirral
from C R (Wife of Client) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

I would highly recommend Alcedo Care for all your care needs they are very kind and helpful and most of all they care for not just the client but all their family. I highly recommend this company.

Reply from Sara Mckie, Registered Manager at Alcedo Care Wirral

Thank you for such a positive review we appreciate your feedback, it is a pleasure to provide care for your husband and to support you and your family.

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Review of
Alcedo Care Wirral
from P S (Daughter of Client) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

The carers who looked after my Mum were amazing! They were caring, thoughtful, and professional. My Mum has advanced dementia and she was treated with dignity and respect. The service provided from the care assessment to the care itself was first class. I can highly recommend Alcedo Care Wirral!

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Review of
Alcedo Care Southport
from L W (Daughter of Client) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

Myself and my mum are very happy with all the carers that come into our home. 1 or 2 problems with times of calls but that seems to of been sorted now. The carers that come are always happy and bubbly they do brighten up my mum. They are always respectful of our home and helpful to me always asking

if there is anything they can do for me washing up, changing bed, emptying bins, nothing is ever too much trouble for them.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you so very much for taking the time to write a review of our service. We are so pleased to hear you are very happy with all of the care your mother is receiving, and the additional support the carers offer to you also. Our care team work extremely hard to promote and encourage respect and dignity to our clients. Our carers will always ensure a clients home is left to a high standard ensuring our client can live comfortably and safe. It is fantastic to hear positive feedback and we will be sure to pass this onto your mum's care team.

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Review of
Alcedo Care St Helens
from P R (Client) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

I would like to applaud the professional support and guidance that I have received from the care assessor. It has been nothing short of excellent.
Procedures and information from Alcedo were shared and explained in detail.
In conclusion a very positive experience. Thank you.

Reply from Karen Siddeley, Registered Manager at Alcedo Care St Helens

Thank you for your lovely words. It has been a pleasure to support you to get you where you need to be.

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Review of
Alcedo Care South Liverpool
from Deborah M (Daughter of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

I used Alcedo for my mum. The peace of mind given to me from the initial phone call was outstanding, professional, reassuring and very caring.
I had to extend the care at extremely short notice but the care assessor sorted it without hesitation.
The care Mum received from each and every care worker

was second to none, they made Mum feel at ease and very safe. They chatted, were polite, kind, caring and extremely professional at all times. The report notes were comprehensive.
I had a little worry over Mum but after a very quick email to the care assessor this was sorted immediately I was left feeling very much at ease. Nothing was too much trouble.
Mum isn't the easiest of ladies to care for so a massive thanks goes to each and every one of them, they're all angels. A special thanks to the field care supervisor who Mum really took to.
I won't hesitate to give you all the highest of recommendations and wouldn't hesitate to call should I need care for Mum again.
Thank you from the bottom of my heart.

Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool

Thank you so much for your kind review. It was an absolute pleasure to be able to support your mum and we look forward to being able to help you again in the future if needed. I have passed your thanks on to the staff who are happy to know the care and support was helpful.

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Review of
Alcedo Care Southport
from Deanna F (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Thank you for taking the time to review our service. We are thrilled to hear that you are more than happy with the service we are providing, and we will be sure to pass your feedback on to your care team.

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Review of
Alcedo Care Southport
from Julie L (Wife of Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

All the carers that come here are very good with my husband, very pleasant and well mannered. My husband has got to know them and feels at ease with them.

Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport

Many thanks for taking the time to review our service, Julie. We're thrilled to hear that you and your husband are more than pleased with the service we are providing. Our carers are dedicated to providing compassionate and person-centred care at all times and it is wonderful to know their efforts are making a difference to you both. I will ensure your comments are shared with your husband's care team.

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Home Care Providers Owned by Alcedo Care in Merseyside

Alcedo Care Locations in Merseyside (5)

Alcedo Care Reviews in Merseyside (149)

Alcedo Care Southport

Alcedo Care St Helens

Alcedo Care St Helens

Alcedo Care South Liverpool

Alcedo Care South Liverpool

Alcedo Care Southport

Alcedo Care Southport

Alcedo Care Wirral

Alcedo Care South Liverpool

Alcedo Care Southport

Alcedo Care Liverpool

Alcedo Care St Helens

Alcedo Care Liverpool

Alcedo Care Wirral

Alcedo Care Wirral

Alcedo Care Southport

Alcedo Care St Helens

Alcedo Care South Liverpool

Alcedo Care Southport

Alcedo Care Southport

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