Home Care Providers Owned by Dale Care Ltd in Cleveland & Teesside

  • Home Care Providers Owned by Dale Care Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Dale Care Ltd are showing below.

View the details of all 8 locations (with 30 reviews) owned by Dale Care Ltd

Dale Care Ltd Locations in Cleveland & Teesside (5)

 

5 Home Care Providers owned by Dale Care Ltd in Cleveland & Teesside

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Dale Care - Redcar & Cleveland

The Dunes, Low Farm Drive, Redcar TS10 4FQ 

8.0 1 review

Dale Care Redcar & Cleveland offers person-centred care and support services to people who wish to remain living independently in their own homes in the local area. Dale Care has been supporting people with a wide range of needs and circumstances… Read more about Dale Care - Redcar & Cleveland

  • Care Provided
  • Older Person Care
  • Dementia
Dale Care - Middlesbrough

Beechfield Court, Beresford Cresent, Middlesbrough TS3 9JW 

7.8 3 reviews
"I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and…"   Read all 3 reviews

Dale Care - Beechfield Court offers flexible home care and support to enable people to lead independent lives in their own homes. A team of trained and experienced care staff enable home care clients to take control of their own service, make choices,… Read more about Dale Care - Middlesbrough

  • Care Provided
  • Older Person Care
  • Dementia
Dale Care - Hartlepool Extra Care Facilities

Laurel Gardens, Marlowe Road, Hartlepool TS25 4JN 

7.0 1 review
"My parents first moved to Laurel Gardens 10 years ago in 2014. The care given to my mam before she passed away was first class. The carers…"   Read review

Dale Care - Teeside 2 services cover a wide range of needs that enables service-users to maintain their independence and allow them to continue living in their own homes. Staff at Dale Care are well trained and always aim to improve to ensure the… Read more about Dale Care - Hartlepool Extra Care Facilities

  • Care Provided
  • Older Person Care
  • Dementia
Dale Care - Hartlepool

TEC House, Lynne Street, Hartlepool TS24 7BY 

7 reviews
"All of your lady carers were most excellent - nothing was too much trouble - a wonderful service. I'd never needed personal care before…"   Read all 7 reviews

Dale Care - Hartlepool is a major provider of home care support in Hartlepool with other branches across the North East. Clients are offered first-rate person-centred care to enable them to live as independently as possible. Care packages are delivered… Read more about Dale Care - Hartlepool

  • Care Provided
  • Older Person Care
  • Dementia
Dale Care Stockton

Office Unit 6, Phoenix House, Surtees Business Park, Stockton-on-Tees TS18 3HR 

Providing quality home care services since 1986, Dale Care Concorde House helps people across County Durham, Gateshead, Newcastle and the surrounding areas to continue living independently in the comfort of their own homes. The service is CQC registered,… Read more about Dale Care Stockton

  • Care Provided
  • Older Person Care
  • Dementia

Dale Care Ltd Reviews in Cleveland & Teesside (12)

Reviews Posted for members of Dale Care Ltd

Overall Experience

  • 4
  • 5
  • 0
  • 0
  • 3

Date Published

12
0
3
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8
Review of

Dale Care - Hartlepool Extra Care Facilities

from P R (Daughter of Client) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents first moved to Laurel Gardens 10 years ago in 2014. The care given to my mam before she passed away was first class. The carers looked after her as well as we did, so whenever we left we knew she was in good hands. Everyone is always cheerful and welcoming there is a lovely atmosphere in
the main dining area. I wish there were a few more activities for my dad to take part in.

Reply from Danielle Rippon, Head of Marketing & Reporting at Dale Care - Hartlepool Extra Care Facilities

Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted to hear that you experienced this. We will pass your feedback to the team at Laurel Gardens. Thank you again, Dale Care.


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Review of

Dale Care - Middlesbrough

from Geoffrey T (Client) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in a place where I feel safe and cared for my dignity has been returned to me and I lead a really good life due to the care and consideration I have received I now have a life and don't just exist I have lived here for over 3 years and it's excellent well done Dale Care and its employees I wouldn't
be here without you

Reply from Carol Jackson, Marketing Manager at Dale Care - Middlesbrough

Thank you so much for such a lovely review. We pride ourselves on treating people with dignity and respect and we are delighted that you have received this. We will pass this on to the staff. Thanks again Dale Care.


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Review of

Dale Care - Middlesbrough

from P M (Client) assisted by family/friend published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have problems with my care. I have had to wait for extra care without dignity. My family and I have complained and raised concerns. It has been addressed and my care has been more reliable. I have wonderful carers but some who do not come to assist. I am diabetic and need time-critical care. I have
asked for help when I press my pendant and need it to be given to good time.

Reply from Carol jackson, Engagement Manager at Dale Care - Middlesbrough

Thank you for your review. We do take comments seriously and this has been passed to the Registered Manager and Operations Manager. Thank you.


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Review of

Dale Care - Redcar & Cleveland

from J A (Sister of Client) published on 11 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the kindness, empathy and support the members of staff showed me during my sister's end of life. I live in the south of England and did not often see my sister who had Parkinson's and Dementia, but the care and love they gave my sister were exceptional. When my sister
was later taken to a nursing home for end-of-life care, the lady from the office at The Dunes, took time out to take my sister's very treasured and battered teddy bear of nearly 80 years old, to be with her, so thoughtful. The flat my sister had was lovely and she attended the daycare centre every day with her nurse. Her nurse spoke very fondly of my sister as did all the staff, but it was clear that when my sister passed away, she was very upset. This just shows how much the staff invest personally in their clients and I cannot thank them enough for the support, kindness, flexibility and care they showed me when my sister passed.

Reply from Carol jackson, Engagement Manager at Dale Care - Redcar & Cleveland

Firstly we are so sorry for your loss. Thank you so much for such a lovely, thoughtful and genuine review. We really do have an amazing team and its so special to know you feel this way. Thanks again and take care.


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Review of

Dale Care - Hartlepool

from Ian E (Son of Client) published on 13 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful care for my mum, having come out of hospital with a fractured spine. Not turning up at suitable times, staying 10-15 mins for 30 mins calls, office not willing to make changes and unhelpful and rude. They really should have their contracts removed, absolutely shocking.
Surely claiming fees
for full calls when not delivering should be fraud?

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Review of

Dale Care - Middlesbrough

from William B (Son of Client) published on 28 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What do you want from a care facility? Somewhere your loved ones can be safe and healthy, where you can have confidence that they will be looked after on those occasions that you or your family members can't attend. Dale Care Beechfield Court, Middlesbrough is an absolute disgrace. The carers in many
instances are great, but you try and get some sort of response to concerns from the management...absolutely shocking.

Reply from Carol jackson, Communications Manager at Dale Care - Middlesbrough

We take our reviews seriously and would really appreciate discussing this in more detail. Could you please email me carol.jackson@dalecare.co.uk?
Thank you


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Review of

Dale Care - Hartlepool

from Lyn R (Sister of Client) published on 2 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have had issues with care provided to my sister, or not as the case has proven recently. Nobody bothered to turn up yesterday evening and we are unable to get a satisfactory explanation and nobody appears to be interested.
So much for the claim that first-class one-on-one care is provided, this
is absolutely not the case.

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Review of

Dale Care - Hartlepool

from Sylvia T (Client) published on 4 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until now, the girls have been great and I have no problems with them.

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Review of

Dale Care - Hartlepool

from Barbara S (Client) published on 4 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of your lady carers were most excellent - nothing was too much trouble - a wonderful service.
I'd never needed personal care before now but I couldn't have done without your ladies. However, after just a few weeks I was able to shower myself.
Thank you so much.

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Review of

Dale Care - Hartlepool

from R G (Wife of Client) published on 3 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been really nice and pleasant.
My husband wouldn't let the young girls shower him but they gave him a good wash and dress him, which was a good help to me.

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Review of

Dale Care - Hartlepool

from K A (Daughter of Client) published on 13 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only had a few carers in - just been handed over from rapid response, but my dad seems OK with the carers so far. That's all that counts, as long as my dad is fine, it's all good.

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Review of

Dale Care - Hartlepool

from Louise J (Daughter of Client) published on 27 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and professional. My dad has been treated with respect and dignity at all times. Really pleased with the service provided.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Dale Care Ltd

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