Home Care Providers Owned by Dale Care Ltd in Tyne & Wear

  • Home Care Providers Owned by Dale Care Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Dale Care Ltd are showing below.

View the details of all 8 locations (with 30 reviews) owned by Dale Care Ltd

Dale Care Ltd Locations in Tyne & Wear (2)

 

2 Home Care Providers owned by Dale Care Ltd in Tyne & Wear

Sort by:
View on Map
Dale Care - South Tyneside

Unit 408 The Quadrus Centre, Woodstock Way, Boldon Business Park, Boldon Colliery NE35 9PF 

1.1 2 reviews

Dale Care South Tyneside provides care services that enable people to live independently and safely in their own homes for as long as possible. The company was founded in 1986 and has a long-standing reputation for delivering skilled and compassionate… Read more about Dale Care - South Tyneside

  • Care Provided
  • Older Person Care
  • Dementia
Dale Care - Newcastle

005 Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 

Dale Care Newcastle is part of the Dale Care Group, a long-standing and trusted provider of high quality and compassionate home care services that has been supporting people to live independently in their own homes since 1986. The skilled and experienced… Read more about Dale Care - Newcastle

  • Care Provided
  • Older Person Care
  • Dementia

Dale Care Ltd Reviews in Tyne & Wear (2)

Reviews Posted for members of Dale Care Ltd

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 2

Date Published

2
0
2
2
0
Review of

Dale Care - South Tyneside

from Bernadette F (Wife of Client) published on 8 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 76-year-old, double amputee husband is the care receiver from Dale Care. On Sunday the 30th of June he had to go to A&E, by ambulance. The carers came and hoisted him onto the stretcher at 5 pm. At about 11.30 pm had a call from the hospital to say that the ambulance was ready to transport him home
and could I ring the carers to meet the ambulance crew to hoist him off the stretcher. I rang the out-of-hours number for the carers and I was told the carers refuse to hoist him, and if the ambulance crew can get him in his chair he could be hoisted from the chair. By this time it was midnight, and for this to happen, another crew would have to come off the road to assist, a crew that could have been answering a 999 call, the scenario would have been, two crews to get him in his chair, for the carers to hoist him into his wheelchair, get him into the bedroom then hoist him again onto the bed, where the stretcher would have been placed at the bedroom door. Carers did not turn up that night.

Reply from Carol Jackson, Engagement Manager at Dale Care - South Tyneside

Thank you for your review. We do take seriously all feedback and would like the opportunity to look into this further. Can you please email our Operations Manager for that area katie.clark@dalecare.co.uk. Thank You


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Dale Care - South Tyneside

from C L (Mother of Client) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care my daughter has received since her discharge from hospital six weeks ago, has been abysmal to say the least.
The amount of different carers she has had in the last six weeks, has numbered 18 so far. Not good enough in my opinion, for something as personal as assisted showering.
The times
of the visits have been erratic and on one occasion, missed altogether.
Most of the carers (there are a few exceptions), know nothing about their client. How can they be expected to care for someone, if they know nothing about their medical condition or needs.
The lack of training and experience is very apparent. I feel your training methods need to be radically reviewed.

Reply from Carol Jackson, Marketing Manager at Dale Care - South Tyneside

Thank you for your review. We are so very sorry you have had this experience and would appreciate you emailing us with more details to enable this to be looked into further. We do take feedback seriously. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Dale Care Ltd in Cleveland & Teesside Dale Care Ltd in Durham Dale Care Ltd in Tyne & Wear

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care Ltd to verify any information. View our terms and conditions. Dale Care Ltd has a Platinum Service – more info.