Home Care Provider Owned by Balmoral Homecare Ltd in Angus

  • Home Care Provider Owned by Balmoral Homecare Ltd in Angus

Balmoral Homecare Ltd Locations in Angus (1)

 

1 Home Care Provider owned by Balmoral Homecare Ltd in Angus

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Balmoral Health and Social Care - Dundee

Unit 20, City Quay, Camperdown Street, Dundee DD1 3JA 

7.6 5 reviews
  • Care Provided
  • Older Person Care
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Balmoral Homecare Ltd Reviews in Angus (5)

Reviews Posted for members of Balmoral Homecare Ltd

Overall Experience

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Date Published

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Review of

Balmoral Health and Social Care - Dundee

from Steven M (Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral care has provided carers for me for a few years, I cannot criticise the care but compliment them. Today I had a carer, she was so laid back that she made me feel so at ease yet she was very professional at everything she done. My usual carer must have been off. I must give Balmoral care 10/10
for the carers and the service they provide.

Reply from Linda Stevens, Office Manager at Balmoral Health and Social Care - Dundee

Thank you for your review. We at Balmoral Health & Social Care pride ourselves in providing the best possible care to all of our service users. Your feedback is very much appreciated and I will pass your comments on to the carer who attended.


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Review of

Balmoral Health and Social Care - Dundee

from R B (Wife of Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In all my years I have yet to experience any other service as appalling as that provided by Balmoral Care for my husband after his discharge from hospital. The company claims to provide a professional service yet repeatedly sent a string of unknown and incompetent staff who don't know or care about
personal care. In raising concerns about the substandard care with both carers themselves, and the company directly, these have been dismissed and laughed off. Time keeping records have been falsified. Carers have lied, bullied and attempted intimidation and blackmail, all to my husband's distress. One or two staff eventually emerged as beacons of light but they are not enough to continue to allow Balmoral Care through my front door. Shame on you sirs. I am greatly relieved that you are longer to receive funding in our case.

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Review of

Balmoral Health and Social Care - Dundee

from Gordon D (Son of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst some of the carers were good in carrying out their tasks others were not. The management tried to change agreements in times for their own purposes without consultation with clients and power of attorney family. I would avoid this caring system.

Reply from Linda Stevens, Office Manager at Balmoral Health and Social Care - Dundee

We were very disappointed to hear that you were not satisfied with the service provided. Visits time may vary due to sickness and with a 15 min leeway either side of visits times provided, carers may be held up with other service users and this must be taken into consideration. Balmoral Health and Social Care take pride in providing the best possible care to all of our service users.


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Review of

Balmoral Health and Social Care - Dundee

from Adele P (Daughter of Client) published on 3 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral Health and Social Care has been providing carers for my mum who has dementia for the past six months, all have been very kind and gentle with my mum, with some going over and above. Anytime I call the office, the staff are super friendly and so helpful, nothing is a problem or if I need to
change a time slot or tell them my mum won’t be there as at a hospital appointment they are on the ball at changing things at short notice. My mum and I are so lucky and grateful to have such amazing care for her, so thank you so much Balmoral Health and Social Care, would highly recommend for care for your loved ones.

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Review of

Balmoral Health and Social Care - Dundee

from Lorraine D (Daughter of Client) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had regular reviews and updates. All staff were friendly and helpful, with some being particularly good at going above and beyond in a constantly changing situation. Even came back one evening before leaving her complex because they were worried about her. Mum was not happy her times got changed,
but this was due to frequent hospital admissions rather than the organisation itself. Management couldn't be more helpful and flexible.

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Awards / Recognitions (0)

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