Home Care Provider Owned by Aroma Care People Ltd in Leicestershire

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Aroma Care People Ltd in Leicestershire

Only the locations & reviews in Leicestershire for Aroma Care People Ltd are showing below.

View the details of all 4 locations (with 40 reviews) owned by Aroma Care People Ltd

Aroma Care People Ltd Locations in Leicestershire (1)

 

1 Home Care Provider owned by Aroma Care People Ltd in Leicestershire

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Aroma Care Leicestershire

Prebend House, 72 London Road, Leicester LE2 0QR 

8.5 7 reviews
"The carers are always cheerful, kind and very careful and correct in what they have to do for me. They look smart, clean and tidy and its a…"   Read all 7 reviews

Aroma Care Leicestershire provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Aroma Care Leicestershire

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Aroma Care People Ltd Reviews in Leicestershire (7)

8.6
Aroma Care People Ltd has a Group Review Score of 8.6 (8.575) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.

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Review of

Aroma Care Leicestershire

from D B (Client) assisted by family/friend published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always cheerful, kind and very careful and correct in what they have to do for me. They look smart, clean and tidy and its a pleasure to be looked after by them.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thank you for your lovely feedback. We are so pleased to hear your care team are delivering great care.


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Review of

Aroma Care Leicestershire

from Peter A (Client) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service provided by Aroma Care is generally excellent, both in care and consideration for my requirements/needs. Carers are very experienced and able to adapt if necessary. Continuity of actual carer is sometimes an issue for me.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thank you for your review, we are pleased to hear you are receiving great care from our team. Your feedback really helps us to improve our service


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Review of

Aroma Care Leicestershire

from L C (Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been happy with my carers. One is more friendly than other.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thank you for your review, we are pleased to hear you are happy with the care being received. Your feedback will support us to improve our service in the future.


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Review of

Aroma Care Leicestershire

from E H (Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care's doing good job.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thank you for your review, we are delighted to hear that your care is going well.


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Review of

Aroma Care Leicestershire

from M S (Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helped me with washing and dressing twice a day. Cheerful, kind, experienced staff.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thank you for your feedback, we are so pleased you are receiving great care from our dedicated team.


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Review of

Aroma Care Leicestershire

from S P (Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of my experience has been good but I think most of that is down to the carer I have seen the most of. My biggest disappointment was when I had to ask for a woman to help me shower and a female carer came she was lovely but after was a failure mainly to do with time. By midday I had managed alone
and then to get to 7:40pm was useless I really need a good time keeper that is 9am and 6pm. Shower Monday and Thursday evening. If you can't do this I ask you to be honest and tell me. My situation is I have very bad arthritis moving in the mornings is almost impossible.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thankyou for your review and feedback, we are sorry you had a late visit and we will look into this. Your feedback helps us to improve our service ongoing and is very welcomed.


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Review of

Aroma Care Leicestershire

from C W (Client) assisted by family/friend published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When two carers came it was generally the female who provided the care with the male (driver) sometimes just looking on, question why we should have to pay for two carers. I now have 1 carer on a morning only call and this is a male carer, question do you have any female carers who can drive? As a female
carer would provide more dignity. Carers sometimes arrive up to an hour late due to weather or traffic - they should call ahead if this is the case - it also means that the care is then rushed to make up time. When I cancelled the carer over one weekend you were informed, but failed to tell the carer, who turned up on a Saturday morning.

Reply from Alison Bullous, Head of Service at Aroma Care Leicestershire

Thank you for your review and feedback, unfortunately we do not always have female care staff available. We are always looking to improve our service and your feedback will be passed on to the manager of your location to help us in our efforts to improve.


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Awards / Recognitions (0)

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