Home Care Provider Owned by Aroma Care People Ltd in Northamptonshire

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Aroma Care People Ltd in Northamptonshire

Only the locations & reviews in Northamptonshire for Aroma Care People Ltd are showing below.

View the details of all 4 locations (with 40 reviews) owned by Aroma Care People Ltd

Aroma Care People Ltd Locations in Northamptonshire (1)

 

1 Home Care Provider owned by Aroma Care People Ltd in Northamptonshire

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Aroma Care Northamptonshire

Unit 4 Regent Park, Booth Drive, Wellingborough NN8 6GR 

8.8 10 reviews
"Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would…"   Read all 10 reviews

Aroma Care Northamptonshire provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Aroma Care Northamptonshire

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Aroma Care People Ltd Reviews in Northamptonshire (10)

8.6
Aroma Care People Ltd has a Group Review Score of 8.6 (8.575) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.

Overall Experience

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Review of

Aroma Care Northamptonshire

from Rosh O (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were pushed in to using Aroma Care by the Reablement team. Spent over three hours with the site manager, we were told the staff were able to cook a meal for the client, they were excellent cooks etc. this was a lie, were not honest about the rosters and staring times, very cunning, they take your
business and then mislead the client. The staff use their mobile phones to write about the client without any consent, and when asked questions, the "so called manager", lost it with the client and asked the worker to leave the house in the middle of the shift. This is the kind and quality of staff and care providers the council endorses and promotes as care providers. Very poor quality of service, mislead, not upfront, and the staff we met were very badly trained, and unprofessional. I would NOT recommend them to any family as we witnessed first hand!!! within 4 days the deal was over, 2/10!!

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, naturally we are disappointed to hear your experience was not to your expectation. The care staff are limited in the service they can provide within commissioned care hours however a private option is always available for full meal preparation and from scratch cooked meals if required. Digital Social Care platforms are required with all home care providers and accessed by care staff via their handset in order to ensure full details of care delivered is recorded and monitored.


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Review of

Aroma Care Northamptonshire

from Helen S (Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, caring and professional carers. Always treat me with compassion and dignity. Very considerate and mindful both of my mental and physical health. Very adaptable and often go above and beyond when necessary. It is always a pleasure when my carer attends and they enrich and improve my
day to day life. I would not be able to operate without their excellent care. The level of care is consistent and every carer that attends operates to the same high standards, regardless of whether they are my main carer or a covering carer. Administration are always polite and helpful. The office is easy to contact. Happy to alter visits when necessary to accommodate hospital visits etc. Would highly recommend this care company.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review. We are delighted to hear that each and every carer supports you so well. Your feedback is greatly appreciated.


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Review of

Aroma Care Northamptonshire

from Bryan R (Husband of Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would recommend Aroma Care to anyone.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased we are delivering good care to your wife. We are continually looking to improve our service so all feedback is welcomed.


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Review of

Aroma Care Northamptonshire

from Robert P (Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relationship with Aromacare has been quite successful. The care staff are responsive and well trained. It has been possible to create a good working relationship with each one. Issues have arisen, but it has been possible to come to an amicable agreement each time.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we always welcome feedback to improve our service and we are glad to hear any issues have been resolved for you.


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Review of

Aroma Care Northamptonshire

from Georgina M (Wife of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out experience has been very good, the carers are caring, polite and well-mannered, encouraging and listen to me and take their time applying my creams. We had a problem at the beginning of the service but this was resolved as the carers are now staying the time and completing all tasks required.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your receiving great care from our dedicated team.


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Review of

Aroma Care Northamptonshire

from Janet M (Wife of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the staff to be excellent, always polite, helpful and caring, always well dressed. Occasional problems with timings, but usually sorted out quickly.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your happy with the care you are receiving.


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Review of

Aroma Care Northamptonshire

from S M (Son of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided, the carers are very professional, good time keepers and are very good with my mum. All in all, very good.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are delighted to hear your happy with the care.


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Review of

Aroma Care Northamptonshire

from J L (Daughter of Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my mother's personal carers. They are nice, pleasant and very helpful.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are always looking to improve our service and value your feedback.


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Review of

Aroma Care Northamptonshire

from David P (Nephew of Client) published on 20 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers seem to only spend around 10 minutes with my uncle. He tells me he is out of bed and in the lounge, kitchen and bathroom by himself but his cleaner tells me the lounge is as it was the week before with dead dry cut flowers in a vase - something he would not allow if he had been in the lounge.
Disappointed is an understatement, and it seems the Northampton office does not answer phones at the weekends!

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Review of

Aroma Care Northamptonshire

from Penny F (Wife of Client) published on 29 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were left with no care for my husband, after doing his care myself for over two weeks, we finally found this care company, Aroma Care, after explaining things to the lovely lady at Aroma that we’d been left with no care, Aroma sorted out a care package for my husband and within a couple of days,
we had care. It’s only been a couple of days and already we are over the moon with Aroma, they're on time, friendly, professional, compassionate, and so much more. Already my husband’s confidence is back, and he has a smile a mile wide, so thank you Aroma. You're our saviour, we look forward to the carers coming in, thank you from the bottom of our hearts.

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Awards / Recognitions (0)

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