Home Care Provider Owned by Support Solutions in Cleveland & Teesside

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Support Solutions in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Support Solutions are showing below.

View the details of all 3 locations (with 41 reviews) owned by Support Solutions

Support Solutions Locations in Cleveland & Teesside (1)

 

1 Home Care Provider owned by Support Solutions in Cleveland & Teesside

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Support Solutions (Middlesbrough)

101 The Greenway, Middlesbrough TS3 9PA 

9.4 12 reviews
"Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care…"   Read all 12 reviews

The skilled and experienced team at Support Solutions Middlesborough support people’s health and wellbeing in the comfort of their own homes. Clients are treated with dignity and respect, and the team take the time to build relationships. There is… Read more about Support Solutions (Middlesbrough)

  • Care Provided
  • Older Person Care
  • Dementia

Support Solutions Reviews in Cleveland & Teesside (12)

9.2
Support Solutions has a Group Review Score of 9.2 (9.195) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Support Solutions must have a Review Score.

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Review of

Support Solutions (Middlesbrough)

from Anne B (Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care is excellent, nothing is too much trouble. Would recommend Support Solutions.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much, your feedback is lovely and welcomed.


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Review of

Support Solutions (Middlesbrough)

from J G (Client) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They make me laugh and are kind.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

How lovely to read, thank you so much. The team will be very pleased.


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Review of

Support Solutions (Middlesbrough)

from M S (Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every contact has been a plus factor in my daily life.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much; as the brand owner of Support Solutions, that is so lovely to read.


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Review of

Support Solutions (Middlesbrough)

from Helen S (Daughter of Client) published on 10 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care. There were issues initially with rotas but on the whole now sorted, although still sometimes an issue with timing of the morning call, which can be a concern due to Dad's diabetes.

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Review of

Support Solutions (Middlesbrough)

from Catherine A (Wife of Client) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, excellent service, always in touch and helps with problems understanding and informative. Understands health issues. They go above and beyond, especially pointing me in the right direction with other health service professionals.

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Review of

Support Solutions (Middlesbrough)

from M N (Wife of Client) published on 5 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looked forward to the visits from the carers. He has his favourites, but they all cared for him, and sometimes they would chat about football, which he liked. I felt they were part of our extended family.

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Review of

Support Solutions (Middlesbrough)

from Caroline R (Daughter of Client) published on 2 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Support Solutions is great. The staff are very caring and friendly and listen to all your requirements and needs. The people in charge listen to any new problems that occur and tailor the service accordingly. We certainly couldn’t manage to look after my mother without their help, and my
mother would be lost without them, she looks forward to their visits each day.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much; the team will be so pleased to read such good feedback.


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Review of

Support Solutions (Middlesbrough)

from J A (Daughter of Client) published on 1 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support Solutions have been providing care for my Mum since she fell in December 2022. They provide support in the form of ensuring that Mum has her breakfast and evening meal, light domestic duties and support her with showering.
All of the staff members are friendly and approachable, while also
being professional. Mum looks forward to her twice-daily visits not only for the care provided but also for the company.
As I live an hour and an half’s drive away, and only get to see Mum on weekends, it is a great comfort to me to know that she is well looked after and happy.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for taking the time to do this for us. So pleased you are happy with the support and team.


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Review of

Support Solutions (Middlesbrough)

from M T (Son of Client) published on 8 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, dependable service with prompt regular attendance. The staff are very helpful and friendly. Excellent. Good attention to detail, very attentive to my mum's daily requirements, making her feel at ease through this difficult situation.

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Review of

Support Solutions (Middlesbrough)

from Paul P (Client) published on 16 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always courteous and very respectful of my needs and preferences. The visits are never rushed, and the staff always take time to enquire if there are any additional needs that have not been met. Overall, provided exceptional service.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for your kind words - we really appreciate it.


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Review of

Support Solutions (Middlesbrough)

from D L (Client) published on 14 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really good experience with the staff, very reliable. Questions were answered - no problems. Management is top class. I could not wish for better help. I would advise all my friends and relatives to use Support Solutions. I repeat well mannered and helpful staff. Could not wish for a bitter
service. Thanks to all staff; well trained in all aspects. A pleasure to meet them.

Reply from Sarah Hall, Managing Director at Support Solutions (Middlesbrough)

Thank you for a lovely review. It is a pleasure to support you.


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Review of

Support Solutions (Middlesbrough)

from P T (Client) published on 24 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful, friendly, understanding and patient.
Very reliable, have a good understanding of myself and my partner's needs, nothing seems to be too much trouble for themselves to help in any way they can.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for taking the time to write this. W


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Awards / Recognitions (0)

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Support Solutions in Cleveland & Teesside Support Solutions in North Yorkshire

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