Acacia Homecare Ltd in Berkshire | 1 Home Care Provider

Review of
Acacia Homecare Berkshire
from Louise T (Daughter-in-law of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

I can't thank the manager and her team for stepping in so quickly and efficiently when my mother-in-law had a nasty fall over Christmas and needed extra care. Everyone I've met from Acacia has been so kind, patient and professional with my mother-in-law (and me!).
Mum-in-law has two calls per day,

assisting with her morning routine, personal care and making her a light meal at teatime. The lovely ladies always put her needs and wishes first, asking what she would like for breakfast, what she would like to wear that day, if she needed anything to be done.
Most importantly for us as a family is that we know she is receiving the very best care and know that we can reach out to the managers if we need any guidance or advice regarding her health or ongoing care.
Thank you all, for all you do!

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Louise, it was so nice to read your review; thank you for taking the time to write this. We are honoured to be of service your lovely Mum-in-law, the family and yourself. We are glad that you have had such a lovely, positive experience with us in a relatively short amount of time. We are all very passionate about what we do; we pride ourselves on giving the highest level of care, and simply just care about all of our wonderful customers, their families and our amazing staff. Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Roya T (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My family were very fortunate to find Acacia Homecare for my elderly father. We had become acquainted with the diligent carer from this agency who supports my parents' neighbour. When it was time to seriously consider care for my father, I contacted the Agency Director to make an enquiry. She responded

so promptly and was very efficient in her communication. I was taken by her kind and personable manner.
The assessment for my father was arranged timely, entailing a visit from director and her care manager. The form to complete was extremely thorough and cohesive in its questions. At the visit, both Vicky and Nelly had a familial nature and were very respectful, kind and patient with both of my parents. I was impressed by their holistic approach and focus on rehabilitation for my father. Both of them are very professional and kept me in the picture. They are a 'care company who genuinely cares', values their customers and is part of their family.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Roya, "thank you" for writing such a heartfelt review; we take great joy in helping to make a difference in the lives of others. We are a heart-centered care company and are so grateful that you have seen and experienced from the offset how much we truly care. We look forward to supporting and caring for your parents who are absolutely lovely. Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from K S (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

We would happily recommend Acacia Care to anyone looking for care for their loved ones. They have been caring for Mum since June 2024 (6 months). We had a few teething problems with Mum struggling to get used to a carer, but the manager and her team were very calm and patient and understanding and we

have worked together to find suitable solutions for Mum. Mum now looks forward to her visits from the carers. Communication from the team is really good and they are very responsive.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for your lovely review; we absolutely adore Mum, it is a pleasure to be of service to Mum and the family. Wishing you all a very Merry Christmas and a Happy New Year! Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Antonia P (Daughter of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience

We can wholeheartedly recommend Acacia Homecare. They have cared for Mum for 5 months and supported our Dad. We selected Acacia Homecare because they responded fast, were flexible with Dad's desire to be part of the care and supported the family during the emotional rollercoaster as Mum gradually deteriorated.

The team provided Mum with care three times a day, 7 days a week, with two carers.
The team are skilled experts in personal care and managed the range of emotions we experienced during our journey. They made it possible for Mum to be respected and heard despite the scale of the personal interventions. They are practical and patient, with good communication suggesting options to improve Mum's life. They are reliable - their communication was prompt and effective.
This has been a very difficult time for the family and Acacia Homecare has been a consistent force for good through that time. We are thankful for their love and attention.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Antonio, thank you for your kind words; on behalf of the whole team/family at Acacia Homecare Berkshire, we were completely honoured to be of service to your lovely Mum, Dad and family. Sending love to you all. Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from K M (Son of Client) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Acacia Care has just completed its first week providing 1 hour a day of morning personal care for my elderly mother.
They arrive on pre-agreed time and the 2 ladies who alternate days have both been good with the care they are providing respectful, kind, and friendly in the house and ensure my mother's

needs are attended to whilst they are here.
This also allows me to go out for a walk for an hour as a break from my role as a live-in carer.
I would definitely recommend Acacia Care.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for sharing your valuable feedback which we will share with our lovely staff. We are grateful for your review which may help other families looking for care and support for their loved one(s). We look forward to being of continued service to your Mother, family, and yourself. Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from P G (Wife of Client) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

Original meeting with Acacia to discuss husband's needs. Very professional, friendly and informative, we both felt at ease and could see lots of notes being taken to ensure they had full knowledge of our situation/care needed.
New carer brought to the home with the manager to introduce her to us both.

The carer was very kind, considerate and quickly made friends with my husband. Very unusual for a first meeting.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

We really appreciate you taking the time to share such valuable feedback and kind words. It has been an absolute honour and pleasure to be of service to your husband and yourself, and seeing the difference that has been made in a short amount of time. Kindest Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Sally A (Daughter of Client) published on 25 June 2024

Submitted via Website • Report

Overall Experience

Acacia provides twice daily care to my elderly mother who has dementia. The staff are all so kind and compassionate to mum and work tirelessly to meet her needs. They arrived at times booked, which was important to mum and they stayed for the duration of the call, giving mum the time and care she needs.

We have used other care companies, but Acacia is brilliant, can't recommend them enough.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for taking the time to complete this wonderful review. We absolutely love caring for Mum who has a great team supporting her, thank you for giving us an opportunity to be of service to Mum; the family and yourself. Kindest Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Emma S (Daughter of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Acacia Homecare have provided exceptional service, caring for my dear mum at home until she passed away in Feb 2024 and immediately stepping in to look after my father, who is what you might call a ‘reluctant client’ (I’m happy to say that he is now a convert to having some support in the home and he

looks forward to each visit).
The team behind the scenes in the office are always there for you should you need them - their reaction to any request - large or small - is always immediate and professional, but there is enormous empathy there and you are always treated in a friendly way.
Having used other care companies in the area over the past 5 years, Acacia really are offering the gold standard in ‘at home care’ and I cannot recommend them highly enough.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for taking the time to write a beautiful heartfelt review; it has honestly been a real pleasure to be of service to your wonderful parents and yourself. We are extremely passionate about what we do, all the team and myself will always go an extra mile to deliver the highest standards of care. Once again, thank you for your kind words which are much appreciated; always wishing you the very best. Kindest Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Robert G (Son of Client) published on 27 March 2024

Submitted via Website • Report

Overall Experience

We have been using Acacia Homecare for live-in Dementia care for my father, for around 18 months. I’ve taken comfort over this period in the knowledge that if something needs doing, Acacia staff and management are on hand, capable and very happy to step in and make things happen.
One staff member has

been my father's live-in carer for nearly a year now, she has the patience of a saint, is extremely organised, caring and very friendly and great for Dad.
Another carer has been coming to see Dad over lunch periods and they have had some great chats.
I thank everyone at Acacia for all their hard work, we would be lost without them.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for your valuable feedback; it has been a real pleasure to look after and be of service to your lovely father and yourselves. Thank you for giving my wonderful team and myself an opportunity to have been of service. Always wishing Dad and yourselves all the very best for the future, we look forward to hearing how Dad is getting on. Kindest Regards Vicky and everyone at Acacia Homecare Berkshire.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Liz T (Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience

My carer has been helping me for over two years. She is an integral part of my life. I look forward to her coming to help me get up and to give me breakfast. She is totally competent and efficient. She is completely reliable, always getting here on time, and letting me know if she is held up in traffic.

She is very perceptive and manages always to make me laugh! She has a marvellous sense of humour! I see her more as a friend now!

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Thank you for your great testimonial; over the years I have seen how the friendship between the lovely carer and yourself has blossomed which has been beautiful to witness. You are both lovely ladies, and it is a real pleasure to be of service. Kindest Regards Vicky

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Manoj P (Son of Client) published on 18 December 2023

Submitted via Website • Report

Overall Experience

Received an excellent care service for my father whilst my wife and I were away on holiday. From the planning to the implementation of care, the service was excellent! Nothing was too much for the care team.
Kept me informed and engaged positively with all members of the family.
Worked with integrity.

When it was clear that there were enough family members in the home, the director and the team planned accordingly to ensure that we were not charged for services that were not needed even though they were within the initial care plan. Very refreshing to see such honesty and integrity.
Really, really impressed and would recommend Acacia Homecare Berkshire anytime.
Great work. Thank you so very much Acacia Homecare Berkshire!

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Manoj, thank you for taking the time to write such a fantastic review. It was a complete honour and pleasure to have been of service to your lovely dad, who is a true gentleman. You have an amazing family, we will definitely stay in contact. Please give our best wishes to Dad and all the family. Kindest regards, Vicky.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Tim H (Son of Client) published on 19 October 2023

Submitted via Website • Report

Overall Experience

My father was very hesitant about having a carer. Acacia, from the beginning, made him feel at ease with the initial assessment.
His carers have been very attentive, and he now looks forward to spending time with them.
A huge relief for me and the family!
Thank you.

Reply from Vicky Kondal, Director at Acacia Homecare Berkshire

Dear Tim, thank you for taking the time to write a review, which means a great deal to us. It is a real pleasure and honour to be of service to your father, who is a lovely gentleman. Kindest regards from all the Acacia Homecare Berkshire Family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Alex D (Son of Client) published on 21 June 2023

Submitted via Website • Report

Overall Experience

I am very happy to recommend Acacia. Following a head injury my mother received from a traffic accident in February, Mum has returned home from hospital where she lives alone. We were recommended to Acacia for a carer to provide Mum with a little help with tasks such as walking to the local supermarket

and cooking and at the same time to provide some companionship for her.
My mother was very apprehensive about having a carer but was very positive after only the first visit. Mum is now greatly looking forward to her next visit. Mum feels very comfortable with her carer which is hugely important to us.
Also very important to us is the capability of the management team which I have found to be exceptional. I do believe they genuinely care and are extremely professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Phil N (Son of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience

Acacia provided excellent home care for my mum following a fall and hospital visit. The staff were very approachable and took a real interest in the well-being of my mum. This is the first time we have used a service like this and would definitely use them again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Sarah S (Daughter of Client) published on 23 February 2023

Submitted via Postal Card • Report

Overall Experience

We use Acacia on a daily basis and have always been extremely happy with the service they provide especially from Mum's regular carer who is excellent and so caring. After Mum's recent stay in hospital, we contacted Acacia to ask for live-in care for a short period. They were very helpful in organising

this at short notice and the two live-in carers they provided were very supportive and caring towards Mum and aided her recovery well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from J N (Mother of Client) published on 19 January 2023

Submitted via Website • Report

Overall Experience

I am very happy to recommend Acacia. The team are warm and friendly, responsive to requests and we are very happy with the support they provide. We have been receiving care from Acacia for just over 12 months and look forward to continuing to work with them.

Reply from Kaia Kondal, Recruitment Co-Ordinator at Acacia Homecare Berkshire

Thank you for the lovely review. We are glad you are happy with the service and will continue to offer any support we can to you and your family!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Acacia Homecare Berkshire
from Melissa G (Great-Niece of Client) published on 19 January 2023

Submitted via Website • Report

Overall Experience

My great-auntie has always been a very independent woman and would always dismiss wearing a wrist alarm or accepting that some help at home would be beneficial to her. Unfortunately, she had a fall in July 2021 and was admitted to hospital. She was discharged a week later with an emergency care at home

package for two weeks and finally admitted that a wrist alarm and some care at home was needed.
So the search began and I found Acacia Homecare. One of the owners came out to meet us to do an assessment and they have been providing daily care for an hour in the morning ever since. We have an excellent working relationship, all the team keep me up-to-date with any changes to rotas or concerns they have for my great-auntie via email or telephone (if it is more of an emergency) and there are regular six-month telephone care reviews to check that the service being provided is still relevant. My great-auntie has minimal needs but really values her visits and the help provided.
I would highly recommend Acacia Homecare!

Reply from Kaia Kondal, Recruitment Co-Ordinator at Acacia Homecare Berkshire

Thank you for the very thoughtful review! We are very happy that you and your great-auntie appreciate the support we provide which we cannot wait to continue in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Provider Owned by Acacia Homecare Ltd in Berkshire

Acacia Homecare Ltd Locations in Berkshire (1)

Acacia Homecare Ltd Reviews in Berkshire (17)

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Acacia Homecare Berkshire

Awards / Recognitions (1)

Top 20 Large & Mid-size Home Care Groups 2023

News (0)

News

Previous Events

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers