Home Care Provider Owned by Acacia Homecare Ltd in Surrey

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Acacia Homecare Ltd in Surrey

Only the locations & reviews in Surrey for Acacia Homecare Ltd are showing below.

View the details of all 3 locations (with 58 reviews) owned by Acacia Homecare Ltd

Acacia Homecare Ltd Locations in Surrey (1)

 

1 Home Care Provider owned by Acacia Homecare Ltd in Surrey

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Acacia Homecare NW Surrey

Pod Business Centre, Harris Way, Windmill Road, Sunbury-on-Thames TW16 7EL 

9.4 19 reviews
"Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a…"   Read all 19 reviews

Hello and welcome to Acacia Homecare, an award-winning domiciliary care organisation that provides care to people within their own homes. Services include companionship, personal care, medication assistance, meal preparations, shopping assistance,… Read more about Acacia Homecare NW Surrey

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Acacia Homecare Ltd Reviews in Surrey (19)

9.7
Acacia Homecare Ltd has a Group Review Score of 9.7 (9.738) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Acacia Homecare Ltd must have a Review Score.

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Review of

Acacia Homecare NW Surrey

from S A (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a very daunting transition into 'care' very manageable, primarily for my mother, but also for my father and myself.
I couldn't be more happy with their approach to
care, their app which keeps me up to date and their review process.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your lovely review. We are so pleased you have been happy with the service so far and extremely proud of our team who have made the process of starting your mother's care that much easier for all of you. Kind regards Acacia Homecare.


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Review of

Acacia Homecare NW Surrey

from C E (Daughter of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when
required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your thoughtful words and for sharing your experience with our team at Acacia Homecare. We're thrilled to hear that our dedication and approach have made a positive difference for both you and your mum. Building a partnership with families like yours is incredibly important to us, we're glad that our updates and communication have given you peace of mind. It's an honour to care for your mum, we're committed to continuing to provide the support and care she deserves. Thank you.


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Review of

Acacia Homecare NW Surrey

from L S (Client) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for sharing your experience with us! We're delighted to hear that you feel well cared for and treated with the dignity you deserve. It's wonderful to know our team's friendliness and dedication have made a positive difference for you. We're committed to providing compassionate, respectful care and will continue to be here to support you every step of the way. Thank you for trusting us as part of your care journey!


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Review of

Acacia Homecare NW Surrey

from S S (Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Annoying that the carers cannot help me to my feet if I fall.
Annyong that I have little control over exactly which carers turn up.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

We are truly sorry to hear that you are not satisfied with certain aspects of our service, and your concerns are important to us. Regarding falls, in compliance with CQC and health and safety regulations, we are not permitted to physically assist with lifting for your safety. However, our staff will remain with you, offer comfort, and wait for emergency services to ensure you are raised safely. We understand your frustration with rotas. We aim to provide consistency with a small but familiar group, though schedules may vary. You can always check your rota in real-time through our free customer app. As a valued customer for three years, we have made efforts to go beyond our obligations, such as pre-funding your weekly shopping. We sincerely hope that these efforts have contributed to your well-being. Please know that we are always here to support you and we encourage you to reach out so we can continue to meet your needs. Thank you for your continued trust in us.


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Review of

Acacia Homecare NW Surrey

from S W (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company provides a realistic and efficient service.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for your review. We are so pleased to hear you are happy with our service.


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Review of

Acacia Homecare NW Surrey

from Brian B (Husband of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since entering into your system we enjoy your staff in all their duties.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for your kind words. We are pleased to hear you are happy with our service.


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Review of

Acacia Homecare NW Surrey

from J O (Husband of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Review of

Acacia Homecare NW Surrey

from Linda R (Daughter of Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed with the organisation within Acacia and the helpful and caring staff. The carers are friendly, listen and respect my mum's needs and always try to please her. We are glad we chose Acacia to take care of our special Mum.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for taking the time to write a review, it's much appreciated. We are delighted to hear that you are happy with the services we provide your mum.
Thank you.


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Review of

Acacia Homecare NW Surrey

from E W (Daughter of Client) published on 20 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia staff both in the office & carers are extremely attentive and caring.
They listen and give the appropriate care on a daily basis.
The app is a very useful tool and provides information to me so that I am up to date with the care given to my mother and I am able to communicate with office staff
and carers via the app.
The carers are very thorough and observant, notifying me of any changes whether minor ones or otherwise.
I have confidence that my mother is in dedicated safe hands and this trust is of the utmost importance for my peace of mind.
Knowing that my mother is happy with the care she receives is invaluable.
I certainly would not change the company or people who look after her.
A huge thank you to Acacia for being there for us as a family at a very crucial stage in my mother's senior years of her life.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for taking the time to write your lovely feedback. It is pleasing to hear that you are using our app and find it very useful, which we are constantly developing and improving.
We are extremely proud of our dedicated team of people, both our Acacia Angels and our office team and glad to hear that you are too.


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Review of

Acacia Homecare NW Surrey

from Pamela G (Daughter of Client) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia offers a very good service, helping my dad in the shower. The carers are kind and gentle with him and help him dress afterwards and take his medication.
We are satisfied with the care package which Dad receives and the situation is reviewed every few months for any problems or alterations.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for the lovely feedback and for taking the time to submit this. We are delighted to hear you are happy with our care services.


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Review of

Acacia Homecare NW Surrey

from Ann W (Daughter of Client) published on 4 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So caring, nothing was too much trouble. A particular member of staff was a diamond. All very trustworthy and treated our precious mum with dignity and compassion. We were given a lot of advice and not only cared for our mum but us, her family too.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Dear Ann,
Thank you very much for your lovely review and kind words - we are very proud of our Acacia Angels. We are so pleased to hear that you felt that not only was Mum cared for but also that you and your family were too.


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Review of

Acacia Homecare NW Surrey

from Val S (Client) published on 14 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a scary business when you have to find care for yourself or a loved one, especially if you have no idea what to look for or what to expect. I had been given a list and left to get on with it, the first agency I phoned were most unhelpful, couldn't even answer the basic questions, the second agency
didn't even answer the phone, not impressed. It was third time lucky when I phoned Acacia Homecare, the telephone answered straight away, all my questions answered straight away and that was it, decision made. I have never regretted my decision, it's very comforting to know that someone will always be there for me, seven days a week, even Christmas Day and Bank Holidays. If you wake up feeling miserable by the time your carer has left you will have had a laugh and be ready to get on with your day. Same in the evening, if you have had a less than perfect day they will make sure that you go to bed happy, I feel very lucky.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Dear Val, thank you so much for taking the time to add your feedback and lovely comments. We are so pleased you called us and our Acacia Angels do love to put a smile on your face. You know we are only a phone call away. Plus there will be a little Christmas treat on its way to you soon and all our other customers.


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Review of

Acacia Homecare NW Surrey

from M P (Son of Client) published on 18 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my mother are doing an excellent job. Mum is extremely happy with the service. Her ladies are very reliable, always appear cheerful and pleased to see her, and try to do everything to be of assistance.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you very much for your lovely review. Our Acacia Angels love visiting Mum and we are pleased to hear your mum is happy too. Regards, Acacia Homecare.


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Review of

Acacia Homecare NW Surrey

from Sandra D (Daughter of Client) published on 10 January 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found them helpful, responsive, and reliable. They are a professional, approachable company and have done their best to take on my dad at the times requested although are still working on meeting these. The carers are all delightful!

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for taking the time to provide a lovely review and we are pleased that you are happy with the care that is provided to your dad. Our Acacia Angels really are amazing.


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Review of

Acacia Homecare NW Surrey

from Colin H (Son of Client) published on 15 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought I would just drop you a line to say, once again, a huge thank you to your frontline caregivers. As you know with the lockdown restrictions easing we took the opportunity to come and visit mum with a view to start some of the jobs. Having met three of your team we can honestly say how thankful
we are for mum to be in the care of such a caring, professional team who obviously love their job. Looking at mum’s face when your ladies arrive proves that she looks forward to each visit and is keen to engage. That in itself is a huge positive from my perspective. We had a great discussion and feedback with your caregivers during our stay and we are keen to try to make their job a little easier during their visit and the tasks they need to complete. So thank you again for your team’s total commitment and flexibility in making mum’s life as easy as possible.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for the lovely feedback. We are so pleased you are happy with the care that is provided to your mum and yes it can only be achieved because our Acacia Angels do truly love their job.


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Review of

Acacia Homecare NW Surrey

from Deborah C (Sister of Client) published on 21 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely delighted with the professionalism of the office staff who must be commended on their assessment of my brother's needs and have definitely gone out of their way to make it an effortless transition. They have just excelled in choosing the right careers for his needs and I deeply appreciate
that. The two individuals who presently visit my brother are so well matched and have easily identified any concerns as regards my brother needs, I have found them both to be extremely supportive, helpful.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your kind words. We take great pride in all the we do and it is always so great to hear such positive feedback. We shall be sure to pass on your lovely words to our carers.


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Review of

Acacia Homecare NW Surrey

from A W (Friend of Client) published on 16 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family friend in her late nineties has been a client of Acacia Homecare Ltd for the past three years. During this time we have found the company to be well-organised and efficient in all aspects of their care. The carers who visit four times daily are all very pleasant and friendly, caring and helpful.
As an example, on the one or two occasions, our friend has needed urgent assistance between visits, a telephone call to the office has brought quick action.

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Review of

Acacia Homecare NW Surrey

from M G (Daughter of Client) published on 10 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia Care have been caring for firstly my mother and father and latterly my father, since 2013. Calls have altered over the years and now a live-in carer has been provided. Acacia have always responded to the changes in the level of care that we have needed. When problems have arisen they have been
promptly dealt with. The staff have always been polite, respectful and caring to both my parents and the family.

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Review of

Acacia Homecare NW Surrey

from Sue S (Daughter of Client) published on 10 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother needed care following a short stay in hospital. I tried several care companies but Acacia was the one that impressed. Someone visited my mother the same day and we have been pleased ever since. I have specified August 2020 as we are so grateful to Acacia staff who have continued to provide
a considerate and calming support to both my mother and other vulnerable people throughout a confusing and difficult time. Thank you, Acacia.

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Awards / Recognitions (1)

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