Sylvian Care in Hampshire | 1 Home Care Provider

Review of
Sylvian Care Southampton
from R S (Son of Client) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service, discussed with manager, just needs a bit of structure for the sessions. Agreed I will email and expand, additional talk is recommended.

Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you so much for your feedback. Much appreciated. We will share with our lovely team.

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Review of
Sylvian Care Southampton
from Tina N (Granddaughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

We were lucky enough to use home care for approximately a year. The carers were all superb. They were gentle and attentive to my nan's every whim, and she was sometimes a handful due to having both dementia and Alzheimer's.
The management were excellent with keeping me up to date with all details,

and also very patient when the bill was due!
This company has the very best managers/people supplying the very
best care staff for the very best care!
They are punctual and do a proper handover to the next shift. They contacted me with any issues regarding my Nan's medication/food/physical and mental well-being.
Fantastic.
Will not hesitate to use them again if we ever need carers again.
Thank you for everything. You are simply amazing.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. We are delighted to hear that you and your nan had such a positive experience with our team. It means a lot to us that our efforts to provide gentle and attentive care were appreciated. We strive to keep families informed and ensure the well-being of our clients at all times. Your feedback motivates us to continue providing the best possible care. If you ever need our services again, we would be honoured to support your family once more. Thank you for your trust and recognition.

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Review of
Sylvian Care Southampton
from E W (Granddaughter of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My grandmother was being discharged from hospital for palliative care and required 24 hr care to be able to come home. Sylvian Care Southampton was recommended to us and was able to provide and start care within days so we could get her home as soon as possible.
The carers and the MD were incredibly

supportive to both myself and my grandmother and were so kind and gentle with her, especially when she began to deteriorate.
My Nana was able to pass away in her own home, which was her wish and this was only possible with the care provided by Sylvian Care.
I cannot find any fault and the dignity and respect they showed her was so lovely.
I could not recommend them highly enough. Even when we had a water shortage the MD brought some bottled water round, which shows how above and beyond they go for their clients.

A special thank you to the two carers that were involved mostly towards the end I know she really appreciated your gentleness.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your kind words. We're deeply honoured to have been able to support your grandmother and your family during such a challenging time. Our team is dedicated to providing compassionate and respectful care and it's heart-warming to hear that our efforts made a difference. We'll make sure to pass on your special thanks to the carers involved. Your recommendation means the world to us. Thank you for trusting Sylvian Care Southampton.

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Review of
Sylvian Care Southampton
from Stewart C (Son of Client) published on 31 December 2024

Submitted via Website • Report

Overall Experience

Mum (84) has Alzheimer's. Following a fall and stay in hospital we decided on home care 4x a day as an alternative to a care home. We were initially concerned as to how mum would respond to strangers in the home however our experience with Sylvian has truly been a positive one. Once we decided on Sylvian

they attended the address that day to meet the family and later visited mum prior to her discharge from an assessment nursing home. The team were professional at this stage but what would the care delivery be like? Due to another fall we only had 10 days of care but during that time each pair of carers have been a credit to themselves and the organisation. They were respectful, friendly and treated my mum, who is bed or chair bound, with kindness and dignity. Sadly mum will now have to go into a care home, we would have preferred Sylvian continue to take care of her but mum's fall risk, when carers not present, was too great. Very impressed and thank you for your help and support.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for these kind words. I will share this with our lovely staff.

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Review of
Sylvian Care Southampton
from Erica H (Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with my care.

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Review of
Sylvian Care Southampton
from G S (Granddaughter of Client) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My Grandmother has had a lovely experience with his care company. They have been very helpful with assisting my Nan. The carers are lovely and always do their best to support my Nan, and they go that extra mile to do more if needed.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you for your feedback. It is really much appreciated, will share your feedback with our staff.

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Review of
Sylvian Care Southampton
from David H (Next of Kin) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Sylvian have been providing care for my wife since 2021 and although at first there were issues in respect of continuity of carers, these issues were dealt with satisfactorily, and at present, the service is consistent, with a small group of carers providing a high standard of care. It is pleasing to

note that we consider "our" carers to be friends.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.

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Review of
Sylvian Care Southampton
from S W (Wife of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I highly recommend Sylvian! They attract and retain top-notch, professional carers who carefully plan and implement individualised care plans. Not only do they provide outstanding care, but they also take a therapeutic approach, engaging my husband in physical and cognitive tasks. Their dedication produces

real results. Plus, they go the extra mile by helping with meal preparation, clean-up, and laundry. Outstanding service all around.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations. Warm regards.

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Review of
Sylvian Care Southampton
from T C (Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I have such a lovely group of carers who enable me to get out of bed to wash and dress. I am so grateful to them for being so kind, caring, and helpful. My carers are wonderful, they now feel like a part of our family.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.

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Review of
Sylvian Care Southampton
from Angela M (Daughter of Client) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been looked after by Sylvian Care for two years now and we are very pleased with her care. All carers attending are extremely nice and make sure she is always safe and well. Thank you!

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you so much for taking the time to leave us a review. We're so glad to hear that you were satisfied with the support your mother receives by Sylvian team.

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Review of
Sylvian Care Southampton
from Fiona B (Wife of Client) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Sylvian Care started with us in August after my husband came out of hospital. His departure dates were constantly changing and the company were always accommodating as they have been throughout. Their care is excellent and of the best quality. The carers are very empathetic, kind and efficient and we

could not recommend them more highly.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. It is nice to feel that the Sylvian team makes a difference in people's lives.

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Review of
Sylvian Care Southampton
from Karen B (Niece of Client) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the carers provided. Very good communication and very caring.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your positive feedback. We appreciate your kind words and are so glad to continue supporting your aunty in the best way.

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Review of
Sylvian Care Southampton
from Brenda S (Client) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Very good and attentive. Nothing is too much trouble.

Reply from Florin Racila, Nominated Person at Sylvian Care Southampton

Thank you so much for your kind words. It is a pleasure to care for you, Brenda.

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Review of
Sylvian Care Southampton
from Wendy A (Daughter of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Sylvan Care are easy to contact and they will listen to clients' needs and in our case cope well with 3-way communication as my Mother has Alzheimer’s. They have also responded well to our requests for consistency of care and we have one main carer and one to cover the day off. This means my mother

has a familiar face which again given her special needs is vital.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you Wendy for your kind words. Your feedback is really appreciated.

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Review of
Sylvian Care Southampton
from Sarah T (Daughter of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience

This company are absolutely amazing. So professional and caring. My mum really enjoyed each visit and the team could not have been any more caring than they have been. Nothing is too much trouble they always have time for a chat and make sure mum is happy before they leave. Thank you, all of you.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your kind words. Your parents are lovely people to be round them.

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Review of
Sylvian Care Southampton
from A C (Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

On the whole very favourable. Carers are very personable but vary in openness about their background and interests I have been with them for more than 2 years and they are all brilliant to me. It is good to have a conversation while being treated. All carers follow rules about hygiene. eg gloves. generally,

I look forward to their arrival with confidence
I am happy with the friendly service I get from the office, they are the best in business and highly recommended.

Reply from Florin Racila, Managing director at Sylvian Care Southampton

Thank you very much for your nice words. It is really appreciated Thank you for choosing Sylvian Southampton.

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Review of
Sylvian Care Southampton
from R W (Son of Client) published on 20 March 2024

Submitted via Website • Report

Overall Experience

Overall I have been very pleased with the care that my mother received and the staff did everything that was asked of them.
The care staff arrived for every session and attended to my mother's needs which enabled the pressure to be taken away from the family.
Thank you.

Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you very much for your kindness. It was a privilege to care for your mother. Wishing you and your family all the best. Thank you for choosing Sylvian

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Review of
Sylvian Care Southampton
from Maxine L (Daughter of Client) published on 20 March 2024

Submitted via Website • Report

Overall Experience

Thank you for the great care you gave my dad at home. They always arrived on time.
Great care during the visit. Used Sylvian Care for several years and have no issues always friendly and accommodating.
Thank you for the services provided.

Reply from Florin Racila, Managing Director at Sylvian Care Southampton

Thank you for your kind words. It was an absolute pleasure to care for your father.

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Review of
Sylvian Care Southampton
from C F (Wife of Client) published on 26 April 2023

Submitted via Website • Report

Overall Experience

We always get a list of who is coming and on what day and time; they are always on time, do whatever is needed for my husband to get him comfortable for the day and are all very pleasant and polite and respectful.

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Review of
Sylvian Care Southampton
from Wayne A (Son of Client) published on 12 April 2023

Submitted via Website • Report

Overall Experience

I just want to express my gratitude for the excellent work that the carers at Sylviancare are doing for my father. They are like angels. I live abroad and can’t visit too often, but thank God for these amazing people that make my dad’s life happier.

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Home Care Provider Owned by Sylvian Care in Hampshire

Sylvian Care Locations in Hampshire (1)

Sylvian Care Reviews in Hampshire (20)

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