Home Care Provider Owned by Caring Connections Ltd in Greater Manchester

  • Home Care Provider Owned by Caring Connections Ltd in Greater Manchester

Caring Connections Ltd Locations in Greater Manchester (1)

 

1 Home Care Provider owned by Caring Connections Ltd in Greater Manchester

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Caring Connections Wigan

1A Pier House, Wallgate, Wigan WN3 4AL 

8.0 7 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Caring Connections Ltd Reviews in Greater Manchester (7)

Reviews Posted for members of Caring Connections Ltd

Overall Experience

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Review of

Caring Connections Wigan

from Pamela R (Wife of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.

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Review of

Caring Connections Wigan

from M W (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.

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Review of

Caring Connections Wigan

from A W (Daughter-in-law of Client) published on 10 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they,
along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.

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Review of

Caring Connections Wigan

from Malcolm C (Husband of Client) published on 25 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.

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Review of

Caring Connections Wigan

from Sidney G (Husband of Client) published on 28 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi
We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent.
The care and attention that my wife is getting is first class.
The carers are all very polite, helpful and very efficient in their daily duties.
I cannot praise
them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease.
I would very strongly recommend Caring Connections Wigan 100%

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Review of

Caring Connections Wigan

from G T (Daughter of Client) published on 19 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times,
he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.

Reply from Paul Growney, CEO at Caring Connections Wigan

Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time. We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.
I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.


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Review of

Caring Connections Wigan

from Louisa J (Mother of Client) published on 3 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my
daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.

Reply from Paul Growney, CEO at Caring Connections Wigan

We are so sorry you feel this way and there have been issues regarding the service provided to your daughter. As a care charity your daughter's wellbeing is our utmost priority and I believe about some of the issues you mention such as ‘overdosing’ this was not with our organisation and is an allegation to the company who provided your daughter's care prior to April 4th.
As you know, there is an ongoing concern issue within your daughter’s call relating to an individual who has been within your daughter’s property whilst our carers attend the call. Our priority is the safety of your daughter and the safety of our carers which has been raised to yourself. We have spoken on the phone and a member of the team has also spoken with your daughter.
Our carers have a fond relationship with your daughter and want to provide the best service possible.


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Awards / Recognitions (0)

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