Home Care Providers Owned by Platinum Care Solutions Group in Hampshire

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Platinum Care Solutions Group in Hampshire

Only the locations & reviews in Hampshire for Platinum Care Solutions Group are showing below.

View the details of all 4 locations (with 116 reviews) owned by Platinum Care Solutions Group

Platinum Care Solutions Group Locations in Hampshire (2)

 

2 Home Care Providers owned by Platinum Care Solutions Group in Hampshire

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Safe Harbour Homecare Ltd

Park House, Park Road, Petersfield GU32 3DL 

9.7 14 reviews
"Safe Harbour's swift response to help us care for my father was exactly what we needed. Morning and evening visits organised by their kind…"   Read all 14 reviews

Safe Harbour Homecare is a domiciliary care provider, giving clients across East Hampshire the chance to continue living independently and with dignity in their own homes. Experienced, skilled staff offer the added assurance that they will provide… Read more about Safe Harbour Homecare Ltd

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Platinum Care Solutions

6 Russell Buildings, 86 West Street, Portchester, Fareham PO16 9UL 

9.5 50 reviews
"Mum has been with Platinum for over 6 years and it started with a few visits a day to the now maximum. In all that time, they have changed…"   Read all 50 reviews

“Making lives better” Platinum Care Solutions supports people to live independently either in their own home or in a residential setting. With 20 years’ experience across Hampshire and West Sussex, they take pride in providing a high-quality service… Read more about Platinum Care Solutions

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Platinum Care Solutions Group Reviews in Hampshire (64)

9.8
Platinum Care Solutions Group has a Group Review Score of 9.8 (9.797) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Platinum Care Solutions Group must have a Review Score.

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Review of

Safe Harbour Homecare Ltd

from L E (Daughter of Client) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe Harbour's swift response to help us care for my father was exactly what we needed. Morning and evening visits organised by their kind and efficient supervisor were just what we needed in caring for Dad.
Every members of the caring team made a tremendous effort to assist Dad especially as his needs
intensified.
The warmth, friendliness and friendliness of the caring team was excellent. We would strongly recommend - Safe Harbour Homecare.

Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd

Thank you so much for the kind words, I will pass on your comments to our wonderful care staff.


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Review of

Safe Harbour Homecare Ltd

from K A (Father of Client) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my daughter resumed back to normal following the Christmas and New Year. Two carers were back in the swing of things, carrying out their duties to a high standard. They also go above and beyond by helping out domestically. The only thing I would add is that when carers go off sick (which occurred)
there is no one available to take their place. Fortunately, no issues this time.

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Review of

Safe Harbour Homecare Ltd

from P B (Client) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe Harbour Homecare staff come and take me shopping twice a month. So much truth in the saying 'a little help is worth a lot of pity'.
In their care, it's a great help, always willing, cheerful and with kindness.
Quite frankly, I do not know what I would do without them.

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Review of

Safe Harbour Homecare Ltd

from Josephine Y (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the service I receive. The staff are so kind and caring. Nothing is too much trouble. I would thoroughly recommend Safe Harbour Homecare to anyone.

Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd

Thank you for taking the time to write a review. We really appreciate the kind comments.


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Review of

Safe Harbour Homecare Ltd

from Joseph C (Husband of Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my wife's care, she received outstanding treatment and service. All the carers were exceptionally kind, considerate and performed their tasks with skill and above all, with dignity. They all made my wife relaxed and peaceful and I cannot speak highly enough and to thank all of them, but to say
thank you all and god bless you all for a wonderful few months of care.

Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd

Thank you so much for taking the time to share such lovely words. We are privileged to have been able to care for your wife. Best wishes.


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Review of

Safe Harbour Homecare Ltd

from Denise R (Daughter of Client) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always available to discuss worries and care needs with. Very friendly, kind and informative. They become like family and we are truly grateful to them all.

Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd

Thank you for taking the time to review the service, so happy to hear that you are happy with the care and support the team are providing, I will pass on these comments.


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Review of

Safe Harbour Homecare Ltd

from Andrew S (Son of Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe Harbour has recently conducted a follow-up care assessment with myself and my parents. Experienced, careful, thoughtful, kind and understanding the purpose was to review my parent's needs since they started with Safe Harbour around a year ago. It covered timings of visits, staff visiting and whether
they were meeting all expectations.
We are all very happy with the staff that visit and the services they provide. Additionally, the carers have become friends to my parents. Any issues I deal directly with the office and their attentive responses have been first-class.

Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd

Thank you so much for taking the time to complete this review, lovely comments and great to hear that your parents are so happy with the care and support.


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Review of

Platinum Care Solutions

from Jane L (Daughter of Client) published on 26 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Platinum for over 6 years and it started with a few visits a day to the now maximum. In all that time, they have changed their support and care for Mum as her illnesses and frailty declines. All of the carers have been great and help Mum to the best of their ability. Mum struggles
a lot so it is difficult to get it right all the time, but whoever goes in to see her treats her with kindness and supports her to the fullest. Mum has quite complex needs and nothing is too much, the carers really do show such compassion with her. There are several carers that have become real favourites for Mum and they brighten her day with their anecdotes and conversations. They are so obliging and try the very best they can to adjust to anything we throw at them last minute and the office staff are just as wonderful and helpful. Thanks to their tireless support and help, Mum is still able to stay in her home. Thank you.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you so much for your kind words. We are honoured to have provided support to your mum over the past 6 years and enabled her to remain in her own home. We are very proud of the work we do and it is lovely to receive such positive feedback. Kind regards.


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Review of

Platinum Care Solutions

from Diane H (Daughter of Client) published on 26 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's care provider, especially her main carer. I feel very comfortable discussing issues with them and confident that my concerns are met. The care provided is of a high quality. I am in daily contact with them, so we work together and give my mother the best life in her
own home possible.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you so much for taking the time to write a review. We are so pleased that you are happy with the care we provide and that we are able to support your mother to remain in her own home. Kind regards.


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Review of

Platinum Care Solutions

from S H (Daughter of Client) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From admin through to the caregivers, these are a lovely, friendly and caring team of ladies, whose professional support has enabled my very elderly Mum to enjoy additional time in her own home. Very easy to communicate with and flexible in approach - just what you need when organising care for a family
member. I would recommend Platinum Care Solutions without hesitation.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you for taking the time to write a review. We are very proud of our team and it's lovely to receive such positive feedback.


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Review of

Platinum Care Solutions

from I R (Son of Client) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have delivered weekly care/domestic help service for some months. Very reliable staff and a thorough weekly cleaning/support service provided. Weekly cleaner/domestic help provides reassuring care, and the company keeps us well-informed throughout.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you for your review, we are glad to hear you are happy with the service we provide.


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Review of

Safe Harbour Homecare Ltd

from Alfredo D (Husband of Client) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's Disease in 2018, and it has been getting progressively worse. The carers at Safe Harbour have been an absolute lifesaver, and I can only describe them as angels on earth. I couldn't be happier or more grateful.

Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd

Thank you so much for your review; we really value feedback, and it is great to hear that your experience has been so positive.


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Review of

Platinum Care Solutions

from K P (Daughter of Client) published on 27 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, my mum needed help and support urgently to live back home as she was living with me after a hospital stay and my boiler broke.
Platinum Care came to the rescue in our hour of need. My mum was apprehensive at first as she had never needed support before but loves it and her ladies
who pop in. A friendly voice and hot dinner, I am able to know she is kept an eye on and am able to live independently. Thank you, everyone, worth every penny for peace of mind.

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Review of

Safe Harbour Homecare Ltd

from F F (Daughter of Client) published on 10 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe Harbour care staff looked after my mother for nearly four years. In that time, we had a first-class, regular team of carers who were able to get to know my mother and her various needs and catered to them extremely well. The staff were reliable, kind and courteous and always cheerful. The admin
team are responsive and communicates well. It always felt like a very personal service.

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Review of

Platinum Care Solutions

from D B (Client) assisted by family/friend published on 15 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are really polite and helpful.

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Review of

Platinum Care Solutions

from Jenny H (Daughter of Client) published on 12 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mum's mobility deteriorated, we needed to instruct carers to come in to her home and help her out. Not having been in this situation before, we were very impressed with Platinum Care, right from the initial enquiry stage to the actual caring of Mum. They helped us through the process every step
of the way and even when her ability deteriorated, helped us out above and beyond. Mum was always more than happy with the care that she received. She has now moved into a Care Home, and whilst we only used Platinum Care for about 3 or 4 months, can't recommend them enough.

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Review of

Safe Harbour Homecare Ltd

from P C (Client) published on 19 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management very helpful and flexible. Staff/carers are kind, friendly and willing to perform any tasks as required. Definitely recommended.

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Review of

Platinum Care Solutions

from B C (Father of Client) published on 31 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always received good care despite the shortage of staff making it difficult to recruit. The biggest gripe is the charge of double-time, profit margin should not be charged at that rate.

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Review of

Safe Harbour Homecare Ltd

from Karen W (Daughter of Client) published on 30 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with Safe Harbour Homecare, she feels they are part of her family.
The carers arrive on time, are professional and always have time to chat and make Mum feel reassured.
This continuity is important to Mum as she likes a routine.

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Review of

Safe Harbour Homecare Ltd

from P R (Son of Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very helpful and courteous.

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Awards / Recognitions (3)

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