Home Care Providers Owned by Platinum Care Solutions Group in West Sussex

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Platinum Care Solutions Group in West Sussex

Only the locations & reviews in West Sussex for Platinum Care Solutions Group are showing below.

View the details of all 4 locations (with 116 reviews) owned by Platinum Care Solutions Group

Platinum Care Solutions Group Locations in West Sussex (2)

 

2 Home Care Providers owned by Platinum Care Solutions Group in West Sussex

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Acre Care Homecare

25 Queensway, Bognor Regis PO21 1QN 

10 30 reviews
"Most Appreciated was the fact that the carer came at a regular time each week so that we could plan the day around the visit, including…"   Read all 30 reviews

Acre Care Homecare have almost 20 years' experience of delivering home care services centred around respect, dignity and kindness. This is achieved through a dedicated and experienced team, attentive care to each and every client and a passion for providing… Read more about Acre Care Homecare

  • Care Provided
  • Older Person Care
  • Dementia
AcreCare Ltd

4 Station Parade, Tarring Road, Worthing BN11 4SS 

10 22 reviews
"My dad is taken out 3 times a week for a ride and coffee, he so looks forward to these days, it has made so much difference to his life,…"   Read all 22 reviews

AcreCare Ltd provides home care services to Sussex with one simple aim, which is to enhance the overall quality of life for all its clients. Led by a management team with over 70 years' experience in the care sector, clients can rest assured they have… Read more about AcreCare Ltd

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Platinum Care Solutions Group Reviews in West Sussex (52)

9.8
Platinum Care Solutions Group has a Group Review Score of 9.8 (9.797) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Platinum Care Solutions Group must have a Review Score.

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Review of

AcreCare Ltd

from Denise R (Daughter of Client) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is taken out 3 times a week for a ride and coffee, he so looks forward to these days, it has made so much difference to his life, for a 90-year-old, who lives alone, with early onset dementia, and misses my mum terribly.
The 2 ladies who do this are so lovely, it's like extended family, I'm
so grateful for finding this.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to write a review and for your lovely words. We pride ourselves on making a difference in people's lives, so it's lovely to hear that Dad enjoys our visits and that we are part of the family.


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Review of

AcreCare Ltd

from Roz C (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found your staff to be kind, friendly and efficient in helping my mum. They are all very knowledgeable about her needs and keep us updated with any concerns. I am particularly thankful for the attention taken to choosing outfits for my mum; it has made her smile when we comment on how nice she
looks. Mum is starting to recognise her regular carers, which is helping with her memory.
I have found communication with your office excellent and your speedy responses to any emails or calls have certainly made life a good deal easier for all my family. My sister and I really appreciate the care that you take.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you so much for taking the time to write a review and for your kind words. We pride ourselves on the small details that make a big difference so it's lovely to hear that they are making your mum smile. Kind regards.


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Review of

Acre Care Homecare

from Martin H (Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most Appreciated was the fact that the carer came at a regular time each week so that we could plan the day around the visit, including mealtimes. Also, the fact that we had a regular carer which meant they became familiar with the household and did not have to be shown what to do each time.

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Review of

AcreCare Ltd

from Sally S (Daughter-in-law of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using AcreCare a year ago when we needed to find care quickly for my father-in-law, following a short stay in hospital. We were very concerned for his health at the time and the team have worked with us to provide the care needed for a complete recovery. They always try, whenever possible,
to ensure he has the same regular carers, meaning they have built a relationship with him and he always sees a familiar, friendly face. Everyone is incredibly kind, understanding and empathetic, including the office team and they have always managed to adapt to fulfil last minute requests. Communication is excellent, both with the manager and the office and we have online access to the carer's notes after every visit. We feel they genuinely care about my father-in-law's needs and wellbeing and we are immensely reassured to know that he is in safe hands when we can't be with him.
I wouldn't hesitate to recommend AcreCare to anyone seeking at home care for their loved one.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you for your excellent feedback. Happy to be of a great help to you and your family. Many Thanks.


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Review of

Acre Care Homecare

from John P (Husband of Client) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care Homecare: Staff and carers all do an excellent job for my wife. The daily visits, trips and respite care are working well. Some carers exceed with use and knowledge, especially contact and talking before jumping to physical action. I feel at times an on the job supervisor should pay a visit
to check certain young and older carers how they approach a patient on entering! (continuation training) Dementia illness is causing so much concern now. This is a problem for all involved with this. All staff have to be observed and appropriate action taken by all concerned. Thank you all for what you do.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for taking the time to write a review. We will be sure to pass on your helpful feedback. Kind regards.


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Review of

AcreCare Ltd

from Donna C (Daughter of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All AcreCare staff have been wonderful with my parents. I'm so pleased we chose them to provide care for my father. They are professional, caring, helpful and friendly without exception. My mother values their support and my father looks forward to seeing the carer's smiling face each morning.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you for your kind words. We are so pleased to hear that our carers are making such a difference for your parents. Kind regards,


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Review of

AcreCare Ltd

from T W (Son of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued invaluable care from the AcreCare team for which I'm very grateful. Life would be very different for my dad and the whole family without the help and care AcreCare provide everyday. Thanks!

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Review of

Acre Care Homecare

from P W (Client) assisted by family/friend published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - Could not ask for more.
Carers are always aware of my disabilities and respond accordingly.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for taking the time to leave a review, we appreciate your kind words.


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Review of

Acre Care Homecare

from S W (Client) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I joined Acre Care in May this year and have never looked back, the staff at the Bognor Regis office are a superb team, they work well together and are supervised by a good manager.
We have never had a reason to complain about our care and would say all the carers look after their clients
in a professional manner.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for your kind words, we are always delighted to hear that our clients are pleased with the service we provide. Kind regards.


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Review of

AcreCare Ltd

from Sharon C (Daughter of Client) published on 20 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the homecare very accommodating and caring. The manager is lovely and keeps in regular contact. The carer that visits my dad on a regular basis is lovely and kind. She helps Dad shower chats to him makes him drinks and tidies his flat which she always leaves spotless. I can’t praise her highly
enough. I would recommend them to anyone.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you very much for your review. We are so pleased that you are happy with the care your dad is receiving and that you would recommend us. Many thanks.


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Review of

Acre Care Homecare

from Suzanne A (Daughter of Client) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been involved with Acre Care since October 2023. The care my mother has received has been amazing - the team of carers are a complete credit to the agency - their kindness, care and compassion enabled my mother to stay living in her own home for the longest possible time.
The admin team are
wonderful and only ever a call or text away. They worked with us and a complex timetable of our own to deliver a fantastic stress-free service. A team of angels.

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Review of

Acre Care Homecare

from Jacky D (Daughter of Client) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Acre Care for looking after our mum the past months, the care provided was exceptional maintaining dignity and professionalism at all times. The carers are warm and friendly showing respect and warmth and comfort whilst in Mum's home. Mum always enjoyed the company of them.
Thank you to two
members of staff in particular for organising the rotas and the constant changes towards the end. Well done to all highly recommended.

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Review of

Acre Care Homecare

from P H (Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I/we are so glad and lucky to have Acre Care = carers = all of them that come to us are so helpful and bring happiness into our home. We look forward to their lovely visit and care each day = thank you all for the care = you all do a wonderful job making sure that we are both okay.

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Review of

AcreCare Ltd

from Ian H (Son of Client) published on 8 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care have very friendly staff who make Dad's life very comfortable and take him out on trips which he loves. Good regular feedback and suggestions.
Very grateful for the help the whole team are giving.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we can be there to support your dad to enjoy his life.


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Review of

AcreCare Ltd

from P T (Son of Client) published on 9 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about AcreCare? They have been fantastic in caring for my mum, doing the utmost for her care and well-being and keeping us informed as well as sorting out things for her care . The staff are very caring and friendly.

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Review of

AcreCare Ltd

from C P (Daughter of Client) published on 17 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AcreCare Ltd are clearly a well managed service with excellent staff.
They gave a prompt response providing care for our elderly mother who needed extra help after leaving hospital. She was very impressed with the regular staff who came each day, who were cheerful, caring, and considerate.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we could be there to support your mum and help her regain her independence.


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Review of

Acre Care Homecare

from J P (Daughter of Client) published on 1 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, thoughtful and caring staff. My father was very nervous about having carers at all but once he met the caring team from Acre and they helped him shower, helped him dress and anything else he needed he really appreciated them.
They made him feel comfortable and alleviated his fears.
They
were also there during a situation when we needed them and one particular member of staff handled it magnificently. I would highly recommend this home care provider.

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Review of

Acre Care Homecare

from Celia E (Wife of Client) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to have you as my late husband's carers.
Friendly, helpful, caring you were all just brilliant!
Thank you from the bottom of my heart for your care of my late husband.

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Review of

AcreCare Ltd

from Maxine W (Daughter of Client) published on 1 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care has been amazing.
They have more than delivered and have adapted to meet my mother's needs.
Nothing is too much for them, and I can only thank them for their support and kindness to Mum and to both my sister and me.
This month, we had a terrifying situation where Mum had fallen, and Acre
Care went the extra mile to comfort Mum until the paramedics arrived. I am totally grateful. Thank you.
To all the team, thank you so much - you are brilliant.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we can be there to support your mum and your family.


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Review of

Acre Care Homecare

from G R (Son of Client) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, always cheerful and polite no problems at all, always tell me if Mum has something wrong with her. Mum gets on well with all the carers and they like her a lot. Very good service all around.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thanks for taking the time to provide feedback. We are very pleased to hear you are happy with our service.


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Awards / Recognitions (3)

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