Home Care Providers Owned by Valley Care Direct Ltd in South Yorkshire

  • Home Care Providers Owned by Valley Care Direct Ltd in South Yorkshire

Only the locations & reviews in South Yorkshire for Valley Care Direct Ltd are showing below.

View the details of all 6 locations (with 17 reviews) owned by Valley Care Direct Ltd

Valley Care Direct Ltd Locations in South Yorkshire (2)

 

2 Home Care Providers owned by Valley Care Direct Ltd in South Yorkshire

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Valley Care Barnsley & Rotherham

2a, Moor Road, Wath-upon-dearne, Rotherham S63 7RU 

9.5 7 reviews
"Lovely company, great staff. All the staff are so friendly kind and caring They look after my our dad an make him smile and laugh each…"   Read all 7 reviews

Valley Care Barnsley & Rotherham provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Valley Care Barnsley & Rotherham

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Valley Care Sheffield

Unit 1 Meadow Court, Sheffield S9 1BX 

1.1 3 reviews

Valley Care Sheffield offers a whole range of specialist home care enabling people to stay living independently in their own homes. Their staff are professional and experienced and offer care that is tailored around the individual. They routinely… Read more about Valley Care Sheffield

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Valley Care Direct Ltd Reviews in South Yorkshire (10)

Reviews Posted for members of Valley Care Direct Ltd

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 3

Date Published

10
8
10
10
0
Review of

Valley Care Barnsley & Rotherham

from L P (Daughter of Client) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company, great staff.
All the staff are so friendly kind and caring
They look after my our dad an make him smile and laugh each and every day, the staff know our dad so well, they know all his likes dislikes, they always go above and beond. They are always going the extra mile.
When we
have a issue staff are happy to help an if needs to be taken up with office staff they go out of their way to help.
I would highly recomend to anybody who ask

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you for the feedback, we cant disagree with any of your points the staff are truly wonderful! As is dad, its a pleasure to care for such a kind funny gentleman <3


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Review of

Valley Care Barnsley & Rotherham

from J F (Wife of Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. I don't really phone the office for anything. The majority of the staff are very good.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you for taking the time to return the postal card. It's reassuring to know you are happy with your core care team and the service as a whole.


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Review of

Valley Care Barnsley & Rotherham

from Julie M (Niece of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we would be lost without the care team my auntie receives
Not only are they highly professional but they are kind, and compassionate and carry out their work ensuring a higher level of dignity.
I cannot praise this company enough.
Keep up the excellent work!

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you so much for taking the time to offer your feedback. We have to agree that the care team really are second to none. We will be sure to pass on your lovely comments.


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Review of

Valley Care Barnsley & Rotherham

from Beverley G (Daughter of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a rocky start with Mum's care. Some adjustments and us all working together. I must say the carers at Valley Care were fantastic. The manager who helped to liaise with others to give my Mum the care package needed. The girls and management went above and beyond to help.
I would recommend it to
others.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

We really do miss coming to see Mum no two days were ever the same, it's refreshing to know that despite the initial concerns you were happy with the staff and the service. Thank you for your feedback.


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Review of

Valley Care Barnsley & Rotherham

from Tony N (Husband of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been exemplary. It has taken a little while for us to establish the best use of the times we have agreed to, but I think by the end of December we were really starting to see benefits.
We are currently on a pause while my wife is in hospital, but I hope that when she returns
home we will quickly be able to build on what has gone before.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

How wonderful to receive, we eagerly anticipate her return home.


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Review of

Valley Care Barnsley & Rotherham

from Susan B (Wife of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Valley Care at Barnsley and Rotherham were excellent.
They supported my husband with dignity, kindness, and compassion at all times.
They were reliable, punctual, and professional and I would highly recommend them.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you for the lovely feedback, it was an honour.


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Review of

Valley Care Barnsley & Rotherham

from E B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 6 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley Care have been covering for my weekend and holiday cover and they do an excellent job, the client isn't easy to deal with but the carers take it all in their stride and are professional at all times, they cover at very short notice if something crops up and I can't get to the client, I would
and do recommend the care company to anyone who needs professional help.
Well done guys.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you for the lovely feedback, partnership working alongside each other really help us all to ensure the individual has support the way they choose.


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Review of

Valley Care Sheffield

from A S (Relative of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely poor management. At the start, when they want your business, promises are made that will absolutely not be kept. These people know that clients don't like or do well with change and so all they have to do is get you on the hook. It's all false advertising in the beginning and then reality
hits just as your loved one gets used to the numerous new faces. Carers coming and going as they like and doing the absolute bare minimum. If there is a minimal amount of snow, they often won't turn up at all and you won't hear a word from management. The manager rarely reads, let alone answers messages and when she decides she no longer needs your business, because she has a new contract with the council for other business, she gives you 2 working days notice, despite promising you numerous times that this would not be the case. It's a disgrace that these people can claim to be caring and allowed to work with vulnerable people, who not only depend upon them but also pay for their services.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Really sorry to hear your view on the care we provided, but we went above and beyond to support with the package, the manager attended calls herself when no staff were available that suited the needs of the service user. Communication was regular and when we lost the area it was not a case of handing back the calls, it was a case we did not have the carers in the area to provide the regular care support needed.


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Review of

Valley Care Sheffield

from Colin W (Son of Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer after carer just doing their own thing despite having the Care Plan on their phones.
Just want to get in and out of the call as quickly as they can and do as little as they can.
Many reports made to office and nothing changes. No response to email complaints and I feel I'm now just labelled
as a moaner rather than a concerned family member looking after my mums wellbeing.
My mum pays in full for these visits and it's just not good enough.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Really sorry to hear your concerns raised, I have been working on carers to stay full time, been out with new carers to show them what needs to be completed. We now have a regular carer in place that the family have sent in positive feedback for.


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Review of

Valley Care Sheffield

from Sharon G (Daughter of Client) published on 13 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The company changed over yesterday and I have rang numerous times because the carers haven't turned up. I get that when a company switches over there are teething problems but surely they have to do their homework as it's vulnerable people at risk. Absolutely disgusted with the service over the last
couple of days. We put people in the care of others because we should trust them to care for our loved ones. In this case, it's not so. If by the end of the week, things don't improve we will definitely be changing and I will log a complaint to whoever is above these people.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

We are very sorry to hear that this has been your experience over the first couple of days of transfer. We are actively working with all clients and families to ensure that call times can be checked against the information the company has received from the previous provider. We aim to accommodate as much as possible. We would like the opportunity to speak more about any concerns, please do contact the office on 0114 3080 843.


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Awards / Recognitions (0)

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