Brisca Healthcare in Durham | 1 Home Care Provider

Review of
Brisca Healthcare Durham
from Geoffery H (Husband of Client) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall experience with Brisca Healthcare has been very good. Staff have been excellent, my wife was treated with dignity, also clean and changed to a good standard. I am very happy with the service we have received.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to write this amazing feedback, it really does mean a lot to our team. It was a pleasure looking after your wife and we are very happy that the experience had such a positive impact. All the best.

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Review of
Brisca Healthcare Durham
from J D (Grandmother of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

Great company. My grandson is autistic and the carers are fantastic with him. Very patient and kind.
Any queries are answered immediately. Pleasure working with them. My grandson is happy and always comes home in such a good mood.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to leave a review for us, we really appreciate.

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Review of
Brisca Healthcare Durham
from Donna W (Mother of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We have been using Brisca Healthcare since July 2024 for school holiday short breaks for our son. They completed a home visit prior to him starting where she met our son and listened intently to his support needs where she developed a person-centred plan so she could ensure his needs were met.
We

are so pleased with the support our son receives, he gets excited when he sees he is going out with his support worker and they always provide him with activities he enjoys and follow his support plan.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for such a positive feedback. The supporting staff will feel so encouraged. We do appreciate it.

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Review of
Brisca Healthcare Durham
from Mark C (Father of Client) published on 5 December 2024

Submitted via Website • Report

Overall Experience

Brisca Healthcare Durham have provided respite for my disabled daughter during school holidays since Easter 2024. As a single father this has been a huge help and I can't praise Brisca and their staff enough. They have gone above and beyond expectations ensuring my daughter is cared for to the highest

of standards.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.

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Review of
Brisca Healthcare Durham
from A H (Son-in-law of Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My father-in-law always looks forward to his companionship walks, twice a week, with the staff from Brisca Healthcare Durham. He is in a wheelchair so struggles to get out of the house. The staff who attend are always very friendly and reassuring and attend to all his needs during his walks. The admin

staff and the management team are also very professional and nothing is ever too much trouble. I would highly recommend Brisca Healthcare Durham.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for giving us a positive review. We are delighted you are happy with our service and appreciate you taking the time to send your feedback. We are grateful.

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Review of
Brisca Healthcare Durham
from Helene G (Mother of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience

The carers that attend my home to care for my son are very respectful and caring and always happy and a delight to have in my home and me and my son enjoy seeing them on a daily basis and all of them have a really good rapport with my son.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.

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Review of
Brisca Healthcare Durham
from Jean S (Client) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

All the carers are always very polite and cheerful, loving and caring and always on time.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

We really appreciate your review and thank you for your lovely feedback. We will share your kind compliments with the team.

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Review of
Brisca Healthcare Durham
from Christine W (Wife of Client) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Each and every one of your team who is looking after my husband is so caring and makes you feel special. They always have a smile for us. Nothing is a bother to them and when they leave, our day seems so much better, just having a little chat puts a smile on my husband's face. All I can say is a big

thank you. They are such a credit to the work they do.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Hi Christine. Thank you for your lovely feedback. We really appreciate your review and will share your kind compliments with the team. It's our pleasure to help you.

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Review of
Brisca Healthcare Durham
from Lynnette T (Daughter of Client) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Brisca Healthcare has been caring for Mam for over a year now. She has complex needs and requires two carers at each visit. She has had continuity of care from day one. All of the carers treat Mam with the utmost respect and have a really good rapport with her, always professional, friendly, polite

and importantly, make her feel safe. As family, we are so grateful for the attention to detail in their care of her. They inform me immediately of any concerns, no matter how small, and in doing so, have been instrumental in picking up on infections at an early stage. I cannot recommend them highly enough.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for the great review! Please let us know if there is anything else we can do for you; we are more than happy to help! All the best from Brisca Healthcare staff.

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Review of
Brisca Healthcare Durham
from J M (Father of Client) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Brisca Healthcare and its staff were incredibly helpful and supportive with our autistic son and definitely recommend them to anyone who would benefit from them. Our autistic son liked the carers initially, which was great.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service in the area so we are pleased that you are pleased! Best wishes from all of us.

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Review of
Brisca Healthcare Durham
from M W (Wife of Client) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Words cannot express how grateful I and my family are to Brisca Healthcare for the absolutely wonderful care you all provided for my husband during his final weeks.
Not only did the whole team provide the highest level and quality of care, but they did so with compassion, empathy and understanding.

In addition, they also gave moral support to our close family in what was a very challenging time and went above and beyond the level of support we expected to receive.
Brisca Healthcare you all do an amazing job - we couldn't have managed without you.
With our sincere thanks.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service in the area so we are pleased that you are pleased! Best wishes from all of us.

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Review of
Brisca Healthcare Durham
from J O (Sister of Client) published on 23 July 2024

Submitted via Website • Report

Overall Experience

Carers were respectful and polite at all times. Very helpful and kept my sister's dignity at all times. They made sure she had what we needed and that she had no bed sores etc. Since having a catheter fitted my sister felt she no longer needed the service.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thanks for the lovely review and wonderful words. We are glad to be of help to your sister during this short period of time.

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Review of
Brisca Healthcare Durham
from Kelly J (Mother of Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience

My little boy seems to enjoy his weekends. Especially with one member of staff who he always talks about on his return home... I would definitely recommend this service to others. Very caring and friendly staff. Great work :)

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your feedback. We are glad to hear that you are happy with our services and support that is being provided to your son. We will pass on the feedback to that member of staff. She is going to feel encouraged.

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Review of
Brisca Healthcare Durham
from Louise J (Mother of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience

Brisca have been absolutely amazing with my severely disabled with autism and learning disabilities. His carers are 5 stars and he loves going out with them. He always has a brilliant time, would recommend them 100%.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your fantastic experience with us. Providing excellent service and ensuring satisfaction are our top priorities, and it's incredibly rewarding to know that we are meeting your expectations. Your feedback to Brisca, is a great motivation for our team to continue delivering exceptional service.

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Review of
Brisca Healthcare Durham
from Mylene F (Relative of Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience

I am a boy's mother who uses Brisca Healthcare services. I feel quite fortunate to have been introduced to and used the services of this team.
I have been able to encounter two primary good features with them that I have found extremely rare in a caring profession that looks after a very complex, extremely

challenging boy like my child. These are;
First and foremost, the kindness, diligence, forbearance and patience of the personnel who are presently caring for my child and who genuinely work in the necessary hours, despite how difficult the day may be.
Second, the manner in which this business lived up to the promise that "they will work with your family." They are genuinely adaptable and will work the hours that suit the requirements of your family.
All I can hope for is that they stay that way and are able to provide other families in need of similar services with this kind of wonderful assistance.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

We are very grateful for your time in leaving us such a positive review. We would not be able to grow and develop without feedback like yours. we are thrilled you are having a good experience with us and we hope to maintain such great standards. Thank you once again.

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Review of
Brisca Healthcare Durham
from H B (Client) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for a positive review of Brisca Healthcare. We aim to work hard and improve in all the areas we provide services to ensure we will be able to get a five-star rating in the future.

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Review of
Brisca Healthcare Durham
from B H (Son of Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

Apart from a few minor teething problems, the service has been very good. My mother is happy with the carers and has a good rapport with them.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Brisca Healthcare is providing a reliable service to your mother. It means a lot to us that your mother feels comfortable with all the care experts. Our team strives to build trusting relationships with our clients. We're also happy to hear that the management team goes above and beyond to ensure all the concerns are responded to and resolved. Thank you again for your kind words and for highly recommending us.

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Review of
Brisca Healthcare Durham
from S S (Daughter of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Everyone who came to visit Dad in what was to be his last few days was lovely. They were kind, caring and supportive and carried out their duties with dignity and respect for Dad and the rest of the family. Thank you everyone.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your feedback. We are glad to hear that you are happy with our care services and support that was provided to dad and the whole family. Regards Brisca management.

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Review of
Brisca Healthcare Durham
from John H (Husband of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience

Brisca was easy to contact, and sent very clear email re costs and services offered.
This was our first venture into finding a carer to cover for me, looking after my wife when I had lengthy hospital appointments.
It was a very positive experience, and both my wife and I were very happy with our carer

who turned up early to find out exactly what we wanted.
Thank you Brisca.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. It was a pleasure to care for your wife and the carer enjoyed having their chats with her. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible.

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Review of
Brisca Healthcare Durham
from Lyn A (Private Carer of Client) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience

The team are professional at all times, showing the client the utmost dignity. Most of them are friendly and respectful, property is left tidy. They are always punctual, all in all a good experience all around.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible. It was a pleasure working with you and the service user.

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