Home Care Provider Owned by Brisca Healthcare in London

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Brisca Healthcare in London

Only the locations & reviews in London for Brisca Healthcare are showing below.

View the details of all 2 locations (with 70 reviews) owned by Brisca Healthcare

Brisca Healthcare Locations in London (1)

 

1 Home Care Provider owned by Brisca Healthcare in London

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Brisca Healthcare Romford

First Floor, Unit 7, Elms Industrial Estate, Harold Wood, Romford RM3 0JU 

9.9 49 reviews
"Brisca Healthcare cared for my mother in the last 2 days of her life at home. They were absolutely marvellous, they were caring, reliable…"   Read all 49 reviews

Brisca Healthcare provides Home & Domiciliary Care Service to Health and Social Care sectors in London and Essex including all the surrounding areas. Clients include care packages from the Local Authorities, Private Clients who are self funding and… Read more about Brisca Healthcare Romford

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Brisca Healthcare Reviews in London (49)

9.8
Brisca Healthcare has a Group Review Score of 9.8 (9.780) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Brisca Healthcare must have a Review Score.

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Review of

Brisca Healthcare Romford

from Alan S (Son of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare cared for my mother in the last 2 days of her life at home. They were absolutely marvellous, they were caring, reliable and professional. Without them, I don't know what we would have done. Their staff were amazing I just can't thank them enough. My mother passed away but everything
was done for her that could have been done and more. A big thank you from my wife and I.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping service users safe and happy in their homes. Thanks again for the recommendation, and have an amazing day!


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Review of

Brisca Healthcare Romford

from N C (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care my father has received at all, the whole company, from the member of staff on the phone to the wonderful team who are looking after my father, they have shown compassion, professionalism, empathy, client dignity and most of all, love! I would not hesitate to recommend this brilliant
company to anyone who is in need. An extremely difficult time at the end of my father's life has been made less stressful and it's all down to this wonderful company.
Thank you from the bottom of my heart.

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Review of

Brisca Healthcare Romford

from S J (Wife of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare Romford was arranged for my husband's palliative care. I was very nervous about the experience but I needn't have worried. The whole team were very supportive and caring. They respected my husband's dignity at all times and treated us both in a very caring manner, sometimes going beyond
what would be expected. A big thank you.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for such a great rating and for the recommendation! We strive for excellence and thank you for taking the time to leave us a review. We do appreciate.


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Review of

Brisca Healthcare Romford

from J R (Wife of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers only came to my home to care for my husband for a short while as he died quite quickly after leaving hospital but the care he received was very good. Carers were very kind and thoughtful. I had no complaints about the care he received.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive review. We are excited to learn that for the short while we provided care you have rated us well. We strive to provide excellent services.


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Review of

Brisca Healthcare Romford

from John M (Husband of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the team of caregivers very kind and considerate and listen to my opinion.
The general care of my wife was first-class.
Information on how to contact the team was done simply and efficiently. A genuine feel for the patient.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We are thrilled with such a positive review! Thank you very much for all five stars, we are very excited. As our motto goes we set standards above the rest.


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Review of

Brisca Healthcare Romford

from D O (Cousin of Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca helped my cousin to stay at home for 18 months as his health declined to the point where he required a move to a residential care home.
The staff who provided care for my cousin were always very professional and caring. There were a number of times when the staff had to deal with difficult situations
and these were handled with care and compassion. The interactions with the Brisca office team were straightforward and they kept us well informed of any issues with my cousin's care by telephone email or social media. I would strongly recommend Brisca as a Home Care Provider.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your fantastic experience with us. Providing excellent service and ensuring satisfaction are our top priorities, and it's incredibly rewarding to know that we met your expectations. Your feedback to Brisca, is a great motivation for our team to continue delivering exceptional service.


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Review of

Brisca Healthcare Romford

from Tracie G (Daughter of Client) published on 11 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare looked after my father during his last few months of life. They visited four times a day and were always caring and respectful of his dignity, something which was really important to him.
I found dealing with the office always to be efficient and the staff were helpful to accommodate
any requests or changes.
The app worked well, it's a really helpful tool to track the day, routine and timings, it gave me peace of mind that I could keep a check on Dad's fluid and food intake, as well as his medication.
Overall, I am really happy with the service provided and I wouldn't hesitate to recommend this company and their wonderful carers - thank you Brisca for all your support with my dad.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for the positive feedback. We are glad to hear that you are happy with our services and support provided. Respect, caring, maintaining dignity and being accommodative are all key areas that are important to us which we are glad we fulfilled. We will pass on the feedback to our members of staff which will encourage them.


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Review of

Brisca Healthcare Romford

from Karen K (Granddaughter of Client) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Brisca Healthcare highly enough. The care they have given to my grandma over the last 2 years has been outstanding. Every carer has treated my grandma with the utmost dignity and respect but more importantly with love and compassion. Grandma had a great sense of humour and we would
find the carers singing and dancing with her to make her smile. And they certainly did make her smile every day. Towards the end of her life we could see the concern and love they had for her and were all a huge support for us. Thank you from the bottom of our hearts everyone at Brisca. A very grateful family.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service. We are glad that you are pleased! Best wishes from all of us.


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Review of

Brisca Healthcare Romford

from S W (Daughter of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare looked after Mum for almost two years. The carers were reliable, patient and kind, some exceptionally so. The administrative staff were helpful and professional, listening and responding to concerns and quick to react to changes in Mum's caring needs. She wanted to be cared for in
her own home and Brisca helped to make this possible, despite her deteriorating health. I am grateful for their support, particularly in the final weeks of her life. Thanks to all the staff.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive review. We do our best to support our clients and it is a pleasure doing so.


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Review of

Brisca Healthcare Romford

from Stephen P (Son of Client) published on 1 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, professional, informative, reliable and reassuring. My mother was treated gently and with respect and kindness. As she was declining towards the end of her life, it was comforting to know she would receive the required level of care and support when so needed.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We really appreciate your review and thank you for the feedback. We will share your kind compliments with the team.


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Review of

Brisca Healthcare Romford

from Lindsay C (Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had the pleasure of meeting most of Brisca's team of carers over the last year. They are usually cheerful, polite, helpful, and eager to learn individual's ways of doing things. Sometimes they don't understand what you need but a bit of patience and rewording has sorted it out. It has brightened
up the day when they come and my dogs have loved seeing them too. The office staff are very helpful and sort any issues out quickly. Even if you ring out of hours they are very polite and happy to help. Thank you all for your service to me, much appreciated.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We are excited with the review that you have given us. It is wonderful to learn that the team is polite and helpful as well as the office staff. As our motto says 'Setting standards above the rest' we endavour to live and operate as such.


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Review of

Brisca Healthcare Romford

from A J (Nephew of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt uses Brisca Healthcare who visits her three times a day. They are always polite and efficient in their dealings with her, and she is very happy with the service she gets. As the person who deals with my aunt's life, I have dealt with Brisca and found them to be very helpful and efficient and
I recommend them highly.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for your positive review and numerous five stars you have given us. We are happy to hear that our staff members are polite and efficient, we are motivated to continue do well.


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Review of

Brisca Healthcare Romford

from Chris S (Daughter of Client) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 98 and her experience is very good. In general, the carers are reliable, patient and friendly and perform their duties in an efficient and professional manner.
If any issues arise, the office has always been available should I need to contact them and has quickly put any change into place. Recommended.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your wonderful review and recommendation. Efficiency and professionalism are among the goals we strive for as we set standards above the rest! Our office staff is always there should you need anything, do not hesitate to call anytime.


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Review of

Brisca Healthcare Romford

from Michele A (Daughter of Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the carers that supported and cared for Mum from December to May.
You all made it a bit brighter for her.
Thank you to those that cared for her in her last week, with dignity and kindness.
All the best.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for taking the time to leave us such a wonderful review! We strive to make it brighter and better for our service users and their families. Our staff are trained to maintain dignity at all times.


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Review of

Brisca Healthcare Romford

from Sandra M (Daughter of Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare are providing an outstanding service. Every member of the team is friendly, helpful and respectful in delivering excellent care. They are very supportive in every aspect of their care putting our minds at rest. All the carers are approachable and a pleasure to support alongside family.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We are pleased with your wonderful review! Providing outstanding service, excellent care and being respectful is our number one priority. We will continue to be supportive and pleasant to all our service users. Thank you for taking the time to give us positive feedback.


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Review of

Brisca Healthcare Romford

from A R (Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On discharge from hospital, I was assessed by social services and a care plan provided. My family quickly realised that, in order to recover more quickly and prevent further harm to me, 24-hour care would be necessary. They asked Brisca Healthcare who responded immediately and provided the care that
I needed.
The carers unobtrusively guided my return to independent living. They were always courteous, warm-hearted, kind and intervened gently, only when necessary. Full accurate, daily written records were made, documenting my activities, health and welfare.
12-hour, one-to-one care followed. My carers accompanied me to my doctors and hospital medical appointments. Additionally, they came with me on short walks and grocery shopping visits.
Currently, Brisca carers visit and report on me twice a week. My family have every confidence in the Brisca team and the reassurance that their reports provide.
On my part, I look forward to the friendly and productive visits that enhance my daily life.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive feedback. We are excited to know that you are pleased with our care and our staff members. Our carers receive training to meet all the positive attributes listed. We will endeavour to maintain the high standards set for you and all our service users.


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Review of

Brisca Healthcare Romford

from P L (Daughter of Client) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We appreciate you taking the time to leave us such an excellent review! We always strive to give our best service to our clients and we are glad we exceed expectations seeing your five stars. Your glowing feedback truly brightens our day.


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Review of

Brisca Healthcare Romford

from J A (Husband of Client) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General experience is very good. All carers are very nice people and provide an excellent service. When we have required additional help or variations in times, they have been very accommodating.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for taking the time to give us a review. We are thrilled to learn that you find our services excellent. We strive to accommodate our clients in every way possible. As our motto goes, we set standards above the rest!


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Review of

Brisca Healthcare Romford

from W R (Client) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory service carried out with dignity, sometimes rushed but very busy carers.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the kind words. We take pride in ensuring dignity is maintained for our clients.


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Review of

Brisca Healthcare Romford

from Yvonne T (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that I have had the pleasure of meeting or speaking with have always been very kind, friendly, cheerful and always professional when visiting/caring for Dad and also show consideration and respect to my mother.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We take pride in providing the best care with respect and dignity. We believe in setting standards above the rest with our well-trained friendly staff, we deliver the best care in the comfort of your home.


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Awards / Recognitions (1)

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