Home Care Provider Owned by A&R Guardian Services Ltd in Lancashire

Reply from Ruth, Registered Manager at A&R Guardian Services Lancashire

Thank you very much for your feedback. We are pleased to learn that you are satisfied with the service provided by our carers and office staff. We will be in contact shortly to set up our service user app, which will allow you access to the carer's notes.

Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Lancashire

Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced considerable challenges during their interactions with you, which unfortunately included instances of being addressed with inappropriate and derogatory language. We commend the team for maintaining their professionalism and continuing to deliver exceptional care and support to your mum under these circumstances. For the record, there was never any safeguarding inquiry concerning your mother's care in the numerous meetings with local authority representatives. Our last meeting focused on relocating your mother due to her changing needs, as she could no longer safely live alone in that accommodation setting. We assure you that your mother's care consistently remained our top priority throughout.