Home Care Provider Owned by SAP Care Services Ltd in Kent

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by SAP Care Services Ltd in Kent

Only the locations & reviews in Kent for SAP Care Services Ltd are showing below.

View the details of all 2 locations (with 53 reviews) owned by SAP Care Services Ltd

SAP Care Services Ltd Locations in Kent (1)

 

1 Home Care Provider owned by SAP Care Services Ltd in Kent

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SAP Care Services Ltd

9 Quarry Hill Parade, Tonbridge, Tonbridge TN9 2HR 

9.9 48 reviews
"The care my loved one recieved four times a day was always good, if there were any concerns I could call the managers and it would be…"   Read all 48 reviews

Established in 2011, SAP Care provides high-quality, award-winning home care services across Tonbridge, Tunbridge Wells, Sevenoaks, and surrounding areas. With a strong reputation and outstanding client reviews on Homecare.co.uk, the organisation has… Read more about SAP Care Services Ltd

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

SAP Care Services Ltd Reviews in Kent (48)

9.7
SAP Care Services Ltd has a Group Review Score of 9.7 (9.705) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to SAP Care Services Ltd must have a Review Score.

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Review of

SAP Care Services Ltd

from J G (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my loved one recieved four times a day was always good, if there were any concerns I could call the managers and it would be looked into and dealt with in a timely manner. At times, the managers would go above and beyond with their care, thank you to you all.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you for your kind words. We truly appreciate your feedback and are happy that our team was able to go above and beyond to meet your family's needs.


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Review of

SAP Care Services Ltd

from W M (Husband of Client) published on 20 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best service you can get all the years we have had them very caring and nothing is too much trouble for them professionally done. The staff take passion and pride in there work to the extreme caring of people very supportive as well.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for your wonderful feedback. We're thrilled to hear that you've been happy with our service over the years. Your kind words motivate us to continue delivering the highest standard of care and support.


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Review of

SAP Care Services Ltd

from Sandra C (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May we thank the SAP team for the very high level of care and consideration given to our Mum. Thanks to you she was able to remain at home with her husband of 70 years with a maximum of dignity. Bravo!

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for your lovely feedback. We are touched by your kind words and are so glad we could support your Mum.


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Review of

SAP Care Services Ltd

from Chrissy H (Daughter of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be thankful for the care and support given by the ladies and gents from SAP. Not only for their care of Mum but also for their consideration of my Dad and for making me feel like I wasn't alone.
From the early days, when Mum just needed a little assistance, until the end when she was
fully dependent she was always treated professionally, competently, and with kindness and a friendly smile.
SAP's reliability and understanding of her needs, and mine, enabled me to confidently go home each day knowing she would be visited and left clean, dry and comfortable and that I would be contacted should there be any concerns.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you for your kind words and for sharing your experience. We're truly grateful to have supported your Mum and your family. Your feedback means a lot, and I will share it with the team.


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Review of

SAP Care Services Ltd

from Christine B (Daughter-in-law of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP's gave care to my mother-in-law for nearly two years in her flat. The service varied depending on what she needed and was adjusted with good conversation with the family. She eventually had full-time care at home until hospitalisation and subsequently passing. We could not fault SAP's in any way
and I would happily recommend them to anyone in need. Indeed I have already recommended them to a friend who I believe is now using them.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your kind words and feedback! We're grateful to have been able to support your mother-in-law during her time with us. Your recommendation means a lot, we appreciate you spreading the word. If you ever need anything in the future, please don't hesitate to reach out.


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Review of

SAP Care Services Ltd

from Gyles H (Nephew of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, SAP Care Services has been wonderful. The whole team including the carers are friendly and go out of their way to help. This was a real benefit for us as we lived so far away from our relative being cared for - we were always confident he was in safe hands. They would communicate
on a regular basis to update us and let us know if anything was needed for our relative. The care team were always happy and friendly and I know our relative looked forward to their visits. I would also say they were always proactive - collecting medication, dealing with other medical agencies etc. Overall I would thoroughly recommend them.

Reply from R Musariri, Managing Director at SAP Care Services Ltd

Thank you for your heartfelt review. We are thrilled to hear that our team has provided the care and support your family needed. Your feedback is greatly appreciated. Thank you for the recommendation.


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Review of

SAP Care Services Ltd

from M S (Daughter of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how wonderful the carers are with my mum. They are happy, kind, and gentle and service all her needs with care and compassion. They are very punctual with her appointments and care for her 4 times a day. I would highly recommend them.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your wonderful review. We are delighted to hear that our carers are providing the compassionate and punctual care your mum deserves. Your recommendation means a lot to us.


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Review of

SAP Care Services Ltd

from S D (Daughter of Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SAP are really outstanding in terms of their flexibility and availability. They have accommodated urgent last-minute requests calmly.
Their rota manager has such a sunny disposition, whatever crisis is happening on our end, she finds quick solutions.

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Review of

SAP Care Services Ltd

from I S (Father of Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP are always very helpful, quick to reply to requests eg for extra hours, and gives excellent care for our son. They turn up on time and are always friendly no matter who comes. We like the fact they try to send the same person each time when possible.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

We appreciate your feedback and are delighted to hear about your positive experience with SAP Carers.


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Review of

SAP Care Services Ltd

from C H (Daughter of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years working within a care home, I have high standards regarding care. I was highly impressed with the owner, office manager, and all the carers who visited my mum. The office manager was very efficient at arranging suitable times for us, especially when we were working out what would suit
our needs. The carers were very caring, and efficient and communicated well with me and my mum who had advanced dementia. In the final three weeks when she was bedbound, the care was incredible. The carers seemed so happy with their chosen career with SAP and were fully supported by the owner and office manager. I cannot thank them all enough, with their support I could continue to care for Mum until she passed away at home.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your heartfelt review. It truly means a lot to hear about your positive experience with our team. Your kind words about the owner, office manager, and our carers are greatly appreciated. We're glad to have been able to provide the support and care your mum needed, especially during such a challenging time. Your feedback reaffirms our commitment to delivering compassionate and efficient care to all our clients.


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Review of

SAP Care Services Ltd

from Annette L (Mother of Client) published on 4 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Carers are always kind and thoughtful and treat my disabled son with dignity. The person who books sessions and organises care for everyone is polite and very happy to accommodate any requests where possible. I am very happy with the service we have received for nearly a year now.

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you for your kind words. We're glad to hear that you're satisfied with our service. Your feedback means a lot to us.


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Review of

SAP Care Services Ltd

from Linda J (Wife of Client) published on 18 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and professionalism I received from all the carers who looked after my husband in the months prior to his death in August 2023. I found the deterioration in his health overwhelming, but with the dedication he received from everyone he was able to be cared for at home until
the day he died. The managers and staff were always there for me, even over and above their contractual duties when emergency situations arose. I never would have been able to look after him in they way they did! The respect they gave my husband at all times was wonderful and they were so gentle in attending to his comfort. I cannot thank them all enough - they deserve my immense gratitude! God Bless!

Reply from Robert Musariri, Managing Director at SAP Care Services Ltd

Thank you deeply for your kind words. We're honoured to have supported you and your husband during such a difficult time. Your appreciation means a lot to us. Please accept our sincere condolences.


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Review of

SAP Care Services Ltd

from Sue S (Wife of Client) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken a long time to settle into having full-time care at home for my husband. It must be common in these situations that there is so much sadness and stress that it takes a while to work out how best to manage the care and which carers are happy and suited to the work - and fit in with the home.
We are now in a situation where we have a fantastic, small team of carers who are professional and understand and work well with my husband. It is an ongoing and difficult situation, and nothing is ever perfect, but I feel my husband is now receiving the best care possible in his own home - which I believe is important to him and is definitely important to me.
I also appreciate the support and sensitivity of the manager and the admin team - they are great and completely reliable.
If there were a "very good" option between "good and excellent", I would be ticking that for almost every category. We are now happy and settled with the care given by SAP.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you for taking the time to write a review. We want to continue improving in order that our care can be excellent.


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Review of

SAP Care Services Ltd

from L B (Daughter of Client) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SAP Care Services looked after my father for the last month of his life and were absolutely amazing. They were caring and compassionate at all times, respectful, thorough and tidy. They were all brilliant but special thanks to one staff member in particular who went over and above.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you for taking the time to complete this review. We have notified the member of staff and showed her our appreciation for going above and beyond.


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Review of

SAP Care Services Ltd

from J I (Wife of Client) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service and company. Very helpful and polite. Very friendly and happy to assist whenever possible. Promptly attended all appointments and was very considerate in our home. We were very happy with their service and the carers who attended our home. Would recommend them to others.

Reply from Usebia Muzondo, Registered Manager at SAP Care Services Ltd

Thank you so much for taking your time to review. We appreciate your recommendation.


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Review of

SAP Care Services Ltd

from C S (Daughter of Client) published on 16 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at SAP Care cared for my father for several months after he was discharged from the hospital, having been fitted with a PEG. Whilst it is my understanding that this was not something many of the carers had encountered before, SAP ensured that the team were all fully trained prior to taking
on my father's care. The carers were always on time and respectful and built up a good rapport with my father. On one occasion, a carer arrived without a face mask; however, when this was pointed out, it was soon remedied and, as far as I am aware, did not happen again. The manager was always happy to take my calls and answer any questions, and nothing was too much trouble. When my father passed away, the carer was both sensitive and professional having arrived shortly after. Our experience with SAP Care was very positive, and I would recommend them.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you. We value the positive review and are happy to hear that you were pleased with our service.


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Review of

SAP Care Services Ltd

from M D (Wife of Client) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care for 18 months from SAP. The service included morning and evening calls and, more recently, lunchtime calls to assist with going to the toilet. We have found all the staff to be punctual (especially impressed in the last few months with lunch calls). Caring, polite
and genuinely interested in his needs.

Reply from Robert, Managing Director at SAP Care Services Ltd

Thank you so much. We appreciate you taking your time to give us this positive review.


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Review of

SAP Care Services Ltd

from Jonathan C (Client) published on 6 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We discovered SAP Care after my 90-year-old mother fell and broke both her femurs and was unable to stand or walk again. Once engaged, they stepped in very swiftly, assessing and acting on her needs. They quickly worked out which of their carers was the best match for my mother, who now counts them
as friends. They are always cheerful, lighting up my mother’s day during their visits, and are very respectful of her dignity. They work quickly and efficiently. They also go above and beyond what we pay them for - providing extra visits when my mother is unwell or supplying emergency incontinence pads, etc if we’ve run out. They are also very responsive to any updates provided by me on my mother's care, quickly uploading new instructions to the group chat the carers have on their phones. They also use their experience with other clients to give me advice when needed. Highly recommended.

Reply from Fiona Musariri, COO at SAP Care Services Ltd

Wow! I can speak for all my colleagues that look after your mother and say they equally get joy from looking after her. We are pleased that she has been receiving excellent care, and we are grateful for you taking the time to give this feedback.


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Review of

SAP Care Services Ltd

from J M (Wife of Client) published on 6 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual. Professional. Knowledgeable. Caring and sympathetic. Tidy in appearance. Friendly and good personalities. As a result, we are very satisfied with the service.

Reply from Fiona Musariri, COO at SAP Care Services Ltd

We are so pleased with the words used to describe the type of service you received from SAP. I will surely pass this on to the staff.


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Review of

SAP Care Services Ltd

from A T (Client) assisted by family/friend published on 6 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff and office staff have always been kind and caring from day one, and we have never had any complaints, and I will always be grateful now and in the future. With thanks.

Reply from Fiona Musariri, COO at SAP Care Services Ltd

This is a lovely review; we will surely endeavour to keep to those high standards of service.


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Awards / Recognitions (1)

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