Home Care Providers Owned by AAA Healthcare Agency Ltd in Lancashire

7.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by AAA Healthcare Agency Ltd in Lancashire

Only the locations & reviews in Lancashire for AAA Healthcare Agency Ltd are showing below.

View the details of all 2 locations (with 13 reviews) owned by AAA Healthcare Agency Ltd

AAA Healthcare Agency Ltd Locations in Lancashire (2)

 

2 Home Care Providers owned by AAA Healthcare Agency Ltd in Lancashire

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AAA Healthcare Agency- Blackburn

55 King William Street, Blackburn BB1 7DJ 

9.8 10 reviews
"AAA carers have looked after my husband since September 2023. In the time since then, I have been delighted and proud to have such kind,…"   Read all 10 reviews

AAA Healthcare Agency Blackburn provides respectful home care services to people in their own homes. Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance… Read more about AAA Healthcare Agency- Blackburn

  • Care Provided
  • Older Person Care
  • Dementia
AAA Healthcare Agency Ltd

35 Manchester Road, Preston PR1 3YH 

6.0 3 reviews
"I would like to emphasise how grateful I am to AAA Healthcare the carers they have provided are to my dads needs and personality, the team…"   Read all 3 reviews

AAA Healthcare Agency provides respectful home care services to people in their own homes. Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance attending… Read more about AAA Healthcare Agency Ltd

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

AAA Healthcare Agency Ltd Reviews in Lancashire (13)

7.9
AAA Healthcare Agency Ltd has a Group Review Score of 7.9 (7.923) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to AAA Healthcare Agency Ltd must have a Review Score.

Overall Experience

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Review of

AAA Healthcare Agency Ltd

from N A (Daughter of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to emphasise how grateful I am to AAA Healthcare the carers they have provided are to my dads needs and personality, the team go out the extra mile to provide outstanding care, my fathers mental health and wellbeing has improved, I have a peace of mind when I am not there with my father
knowing he has brilliant carers looking after him, my father would not move to any other company, a big round of applause to AAA healthcare team and a big thank you from the out family.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency Ltd

Thank you so much for your kind words - it is an honour to care for your Dad.


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Review of

AAA Healthcare Agency- Blackburn

from Susan S (Wife of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA carers have looked after my husband since September 2023. In the time since then, I have been delighted and proud to have such kind, respectable carers looking after him. I have said this many times that we genuinely feel now we belong to a whole new very caring family. The manager, always answers
the phone promptly (she must work 24 hours) and always accommodates any problems that arise here with my husband. If I need a sitter at the last minute, she always comes up trumps. All the carers are lovely, respectful and always kind. Sometimes it can be very messy for them. Sometimes, he has diarrhoea and they always do a good job washing him. I am happy to say "Well Done" to you all, and I have no hesitation in recommending AAA (and I do) to anyone who asks who cares for him.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you for your kind words. It is an honour to care for your husband and I will pass your comments on to the Management team.


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Review of

AAA Healthcare Agency- Blackburn

from Linda S (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are reliable and carry out all tasks asked of them. Management reacts quickly to any issues and resolves them. A routine is now in place and consistency with familiar staff which is helpful.
Thank you!

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency- Blackburn

from P B (Daughter of Client) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA began caring for our mother in September 2023. From the outset, we were struck by the deep respect shown by the carers and the fact that this was consistent across the whole team. The carers worked well together, for example, making sure everyone knew how the washing machine worked best. Communication
with the family was excellent. We were touched by the level of care for us, as a family. 'In-the-moment' photos of our mum on her birthday when we couldn't be there and reassuring texts gave us confidence that she was in safe hands. The manager and the team have been a joy to work with. Thank you.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency- Blackburn

from Paula D (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been supported at home by this agency for quite a while now and they have been great. He gets the same carers every day which makes it more dignified for him and a lot easier for him to accept the care he needs. We have had several instances where we have needed to ask for extra support
due to my mother being taken into hospital and this has been sorted out quickly at short notice. There is always someone available to speak to which is very much appreciated by us as a family. The care my father has received has been excellent and his carers are very friendly and polite.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - it is very much appreciated


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Review of

AAA Healthcare Agency- Blackburn

from Graham H (Son of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great pleasure in compiling a review for the wonderful AAA home care here in Blackburn. The team manager and the carers who deliver care to my very elderly mother are truly outstanding. Everything from personal care, helping around the house, making meals and on occasions someone just to talk
to makes my mum's life so much better. Something that assures me and my mum is the fact that the answer is always "Yes now what's the question" Nothing is too much trouble for them. Over the past few weeks, we have needed extra and emergency visits and the manager has arranged this seamlessly for us. I was with Mum this morning and she was telling me that she had the opportunity to refer AAA to another elderly friend. Detailing how we have absolute confidence in the service. Personally, I had a chance to speak about AAA to the social workers at Preston Town Hall and said that if any of them ever needed carers I would highly recommend AAA for a 5-star service.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words. They are very much appreciated and we will pass them on to the team.


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Review of

AAA Healthcare Agency- Blackburn

from Gillian S (Daughter of Client) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA are brilliant. The manager and her team look after my mum. They always turn up, listen to my requests and feedback and are very responsive. We have a group chat with everyone involved looking after my mum which is very useful. I can cancel visits and book extra as and when which is very flexible
for me. Any issues I have had have been dealt with quickly. Very happy with the service.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency- Blackburn

from Sandra B (Niece of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers of AAA enough for their patience kindness and willingness to care for my uncle.
They go above and beyond their duties and meet all his needs and more.
I would recommend them and am very grateful for all they do.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency- Blackburn

from Tracey H (Daughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What can I say? The level of care and attention given to my mother by the carers who go in twice daily is amazing! Mum looks forward to them going, they look after her so well and have taken such a weight off my shoulders.
The manager especially keeps me updated and informed of any issues etc.
Highly
recommended!

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency- Blackburn

from Suzannah R (Granddaughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Blackburn team look after my grandma with such care and patience, she loves them all! They look after her like she was their own family member and I couldn't be more grateful. The manager is great too, she always makes sure to give me any necessary updates on my grandma and will let me know if the
carers need anything from me. Thank you all!

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency- Blackburn

from Karen R (Niece of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my rapport with the manager is great, nothing is too much trouble. She is very professional but also very caring. I was concerned about the footfall of carers but the rota from the beginning was explained. The same two carers for three dsys then another two carers for four days and
this was a great comfort to me which continued like clockwork. They are all lovely and kind.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


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Review of

AAA Healthcare Agency Ltd

from J P (Daughter of Client) published on 1 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely horrendous. I cannot stress enough that this company need to be avoided. This company took on our Dad's care via Social Services towards the end of 2023. Our vulnerable and elderly Father was left without food for almost 24 hours and we realised that vital medication wasn't being given leading
to the deterioration of his health. We found that Dad was left unclean after having an accident almost daily. I could go on!
Any issues raised were replied to by a member of staff who kept calling me 'Hun'!
Of course, as soon as we realised what was happening we moved to a new care agency whose fabulous and caring service really does put this lot to shame.
They should not be allowed anywhere near vulnerable people. They are absolutely despicable.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

I am really sorry that you feel this way with regard to the care that we provided. We always strive to ensure that the clients that we support are at the heart of everything that we do. Food and drinks were offered to your dad at every opportunity and food was left even if he refused. I cannot comment on the medication. Our carers always wear their uniform but if something has been spilt on their uniform they will take it off. If someone is refusing to let us give personal care then we cannot force the issue as we have to ask for consent. All concerns that we had were raised with Social Services and they were fully aware as well as your family as we did raise our concerns with you too.


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Review of

AAA Healthcare Agency Ltd

from Christine (Partner of Client) published on 19 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team has a good understanding of the care needs and are always respectful to the client. The training is good showing dignity and respect, allowing choices to name a few of the skills they all show. The code of conduct is of a high standard, very polite to the client and family.
Well done to
all who do a difficult job; lots of praise to everyone. Many thanks.

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Awards / Recognitions (0)

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AAA Healthcare Agency Ltd in Lancashire

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